I was able to schedule a same day appt for my included/free Toyota service. Everyone was friendly and helpful when I drove up. The service representative Lorena Villalela was very personable, explained the services clearly (b/c I didn’t recall anyone explaining it when I leased the car), and asked the techs to expedite the services b/c I had my infant w/ me. I was out in good time even with the complimentary car wash added on. I was very happy with how smoothly everything went.