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Island Toyota - Service Center

4.5

26 Lifetime Service Reviews

1591 Hylan Blvd, Staten Island, New York 10305

26 Reviews of Island Toyota - Service Center

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August 23, 2018

"Service for my 2017 highlander"

- Moes Toyota

Lorena was very helpful. I wasn’t satisfied with my car wash. She made sure my car was cleaned properly. She was also very pleasant!!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Vilela
Sep 04, 2018 -

Island Toyota responded

Thank you for the 5-star rating! We appreciate that you took the time to leave us a positive review. Island Toyota 844-677-3638

August 23, 2018

"The service was given in a well timely manner. "

- RSiason

Lorena is a pleasant customer service representative. She answers questions in a professional manner. The service was done in a well timely manner. Thank you.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Vilela
Sep 04, 2018 -

Island Toyota responded

Thank you for taking the time to leave us a positive review! Our Service Department strives to do a great job of helping customers with their cars! We appreciate you noticing that and sharing your experience today! If there is anything else we can help you with don't hesitate to let us know! Island Toyota 844-677-3638

August 02, 2018

"Always outstanding service! "

- Adiaz

At Island Toyota I always receive outstanding service, with courtesy and professionalism. Lorena makes sure I understand the service being done and always arranges for our shuttle when we can’t wait. I would definitely recommend Island Toyota!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena
Aug 13, 2018 -

Island Toyota responded

Thank you for taking the time and leaving us a positive review. Our team does a wonderful job at making sure all of the customer’s needs are met. If you have any other questions or comments, please let us know how we could help! Island Toyota 844-677-3638

July 31, 2018

"Best services"

- Athula

I strongly recommend island toyota service u don't have to worry about anything they take care everything u needed I really appreciate your service thank you so much

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Vilela
Aug 13, 2018 -

Island Toyota responded

Thank you for your feedback! We are pleased to hear how well you enjoyed yourself. Our staff does a brilliant job of taking care of our customers. Let us know if we may be of further assistance. Island Toyota 844-677-3638

July 30, 2018

"Very happy with the service department. "

- CAR511

My two the day of service was Lorena Vilela. She was extremely helpful and very ptofessional. Lorena made the information needed very easy and had almost all the info she needed right in front of her. I was distressed to see the intake station where the cars pull in making it very unhealthy for all the reps They should be back in the offices where don't have to Breathe in exhaust all day

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
LORENA VILELA
Aug 13, 2018 -

Island Toyota responded

Thank you for the 5 star rating! We appreciate that you took the time to leave us a positive review. Our team does their best to make sure every customer leaves happy. If there is anything more we could do for you, let us know! Island Toyota 844-677-3638

July 30, 2018

"excellent customer service special Lorena. "

- gountawf

lam so happy because this first time I fell setcifed at service of my car. Lorena is the best. thanks a lot. this change my experience . I had bad experience with sales but very satisfied with customer service

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Smith
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sal Sciarrino
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
DigiSphere Marketing
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 13, 2018 -

Island Toyota responded

We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us know if there is anything more we could do for you! Island Toyota 844-677-3638

July 29, 2018

"Toyota review "

- Jalo

Very nice people to deal with them. I requested to change one of the tires that is loose pressure. And it takes time to confirm with the contract. But in overall everything was fine.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Merino
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 13, 2018 -

Island Toyota responded

We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us know if there is anything more we could do for you! Island Toyota 844-677-3638

July 29, 2018

"Very convenient "

- Regnig

I was able to schedule a same day appt for my included/free Toyota service. Everyone was friendly and helpful when I drove up. The service representative Lorena Villalela was very personable, explained the services clearly (b/c I didn’t recall anyone explaining it when I leased the car), and asked the techs to expedite the services b/c I had my infant w/ me. I was out in good time even with the complimentary car wash added on. I was very happy with how smoothly everything went.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Vilela
Aug 13, 2018 -

Island Toyota responded

Thanks for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Island Toyota 844-677-3638

July 27, 2018

"Great customer service "

- MaryHC

I had to bring my subaru in for regular service and I have to say that all of the people at your Subaru service location were extremely solicitous and professional with handling my questions, and most especially the woman at the counter, Lorena. She was extremely attentive to my needs and rapidly took care of all of my concerns--with a smile. Service was great and not as costly as I expected. I will definitely be coming back.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena
Aug 13, 2018 -

Island Toyota responded

We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us know if there is anything more we could do for you! Island Toyota 844-677-3638

June 20, 2018

"Taking care of customers is their top priority! "

- Araz8

Had a great service experience at Island Toyota. Besa is one of the best ones there that takes care of customers and makes sure everyone leaves the place with a big smile. I appreciate this manner, and happy to be their custome for past 3 years now. Trying to bring my friends from BK to this place in SI to get their cars serviced.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Besa Grajqevci
Jul 24, 2018 -

Island Toyota responded

Thank you for taking the time to leave us a positive review! Our Service Department strives to do a great job at helping customers with their cars! We appreciate you noticing that and sharing your experience today! If there is anything else we can help you with don't hesitate to let us know! Island Toyota 844-677-3638

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