J.B.A. Chevrolet - Service Center
Glen Burnie, MD
503 Reviews of J.B.A. Chevrolet - Service Center
I will say Mr. Gerry Jackson saved the day. You can check with him on this. Went in for compressor replacement + oil change. Compressor on back order. Service dept Gerry Jackson saved the day. You can check with him on this. Went in for compressor replacement + oil change. Compressor on back order. Service dept failed to drain old oil and then the next guy filled oil. I drive home. Car was smoking when starting and rough drive. Car goes back in after 100 mile put on it. Gerry handled the issue. Is my engine damaged due to JBA's screw up. AS for compressor. I had the tracking #. Part was received at JBA about 9AM and sat entire 24+hrs until I called Jerry next day. Your parts are not receipted in timely. Poor business practice. I would think a service dept would give receipting a top priority. Not JBA apparently. Finally, your online Internet scheduling needs a revamping. Even your IMing. In both situations, after giving all my information I was told to call service. Wasted time. More
They greeted me as soon as I walked in the service area, they asked what the problem was, I told them what's wrong and they gave me a car while my vehicle was being worked on. They contacted several times they asked what the problem was, I told them what's wrong and they gave me a car while my vehicle was being worked on. They contacted several times to keep me informed about my vehicle. Great service. More
They were on point with helping me to get my truck in the shop and a loaner vehicle I dropped off my truck and was on my way in 20 minutes with a nice 2024 chevy Silverado shop and a loaner vehicle I dropped off my truck and was on my way in 20 minutes with a nice 2024 chevy Silverado More
The service was fast and everyone was friendly. I'm glad I went to JBA I'm glad I went to JBA More
Service is always done in a timely manner. Brittney is always a pleasure to work with. She's been my service rep that last few times I've been there. Brittney is always a pleasure to work with. She's been my service rep that last few times I've been there. More
told them I was coming in for a recall an airbag light and while it was there to change the oil. Called to tell me it was done ALL THEY DID WAS CHANGE THE OIL. They didn't have parts so I had to bring it and while it was there to change the oil. Called to tell me it was done ALL THEY DID WAS CHANGE THE OIL. They didn't have parts so I had to bring it back. So they totally wasted my time. Second time they did the recall and replaced the airbag. The 3rd appointment a week later they found a plug that wasn't plugged in all the way. All this after buying a $90k from them. Take your money somewhere else More