J.B.A. Kia

Personnel very welcoming, knowledgeable, and caring. Facility lovely and cheerful. Beverage selection nice. Look forward to buying another Kia. Facility lovely and cheerful. Beverage selection nice. Look forward to buying another Kia. More

JBA was a great experience and informative with purchasing my very first car. I felt heard and understood. Everyone was so accommodating and nice getting me the exact car I was in the market for. purchasing my very first car. I felt heard and understood. Everyone was so accommodating and nice getting me the exact car I was in the market for. More

This was warranty service at a Mall location sponsored by Kia, Handled well. Little wait, no pressure. Kia, Handled well. Little wait, no pressure. More

This was a Great experience, the staff was very helpful and nice! The wait area has a great work space for me to work out of while I waited. The paperwork has good detail of what was done and the staff too and nice! The wait area has a great work space for me to work out of while I waited. The paperwork has good detail of what was done and the staff took the time to explain it as well. The dealership was clean and well keep. I will be bringing back both of my Kia’s for all future work. More

Mr Smalls was an excellent salesperson to work with. Very clear, honest, and nice. 10/10 Very clear, honest, and nice. 10/10 More

I am very happy with my experience. Brian McCauley was extremely helpful and I would recommend this dealership. Brian McCauley was extremely helpful and I would recommend this dealership. More

They were professional and courteous. They made sure that my every need was met and explained the entire car buying process. . They made sure that my every need was met and explained the entire car buying process. . More

We had a very good experience. Walter, our sales person, was a pleasure to work with. The purchasing process was very easy. No surprises or pressure. Out the door price of our Walter, our sales person, was a pleasure to work with. The purchasing process was very easy. No surprises or pressure. Out the door price of our car was exactly as quoted. Also, the dealership was very clean. More

Our sales consultant Randy was terrific. Great buying experience. Financing was a breeze. My wife loves her Passion Red Sorento and its amazing safety features. Great buying experience. Financing was a breeze. My wife loves her Passion Red Sorento and its amazing safety features. More

My wife hit a deer, which resulted in the hunt for a new car. Our experience with this dealership started off great. We happened to be in the area meeting friends when we stopped at this dealership to look car. Our experience with this dealership started off great. We happened to be in the area meeting friends when we stopped at this dealership to look around. We met Lawrence our sales consultant as soon as we got to JBA Kia in Glen Burnie. Lawrence was very professional, down to earth, and answered all our questions with ease. We live on the Eastern Shore in MD, it's over an hour drive to this dealership, we came back because we were happy with the quality of service Lawrence provided. He without a doubt is why we came back to this dealership. With that being said, after I finish some paperwork and they send the car off to get detailed, it was time to meet with an employee in the finance department. The experience with this gentlemen is the reason for the one star rating. We were not interested in any extra warranties with the vehicle we were purchasing. We had an ideal monthly payment we needed to make work in order to purchase the car, the numbers he gave us were NOT in our range. He then began trying to explain why we need the warranties. We listened, and we politely declined, AGAIN. At that point he was extremely sharp and unpleasant. Trying to break the tension, I mentioned that I understood that not taking the additional warranties may be something I have to worry about down the road, but I said I was an mechanic by trade, and that will be my problem to deal with in the future. The mans comment to that was "Well, are you a KIA mechanic?!" And of course, we took that exactly the way any normal person would considering the tone in his voice. By this time, he has just became increasingly more disgruntled as he was reworking the numbers for us, which made the situation even more uncomfortable. After the warranty fiasco was over, I ended up having to put more money down, which is fine. He proceeds to say "Are you paying with cash or card?" I inform him I will be paying with a personal check. The man proceeds to say harshly and in disbelief 'You can write a personal check for "said amount"?" My wife and I were floored at the way he was speaking to us. How insulting. I can't believe how poorly we were spoken to in the short time we had with this guy. We were tempted to leave but at that point, we found the car that my wife loved and Lawrence didn't deserve to lose money on a deal that he himself worked hard to make happen. JBA Kia, I implore you to stress to this employee that it was completely unprofessional how we were treated. Hopefully this review will help how all customers are treated in the future. More