Mr Joe Amaral was an excellent sales rep to deal with. Our personality was the same so he help guide me in the right vehicle for me! Also he reserver the vehicle with my name on it so I felt like it was mine from the beginning. I also purchased it. It was a 2013 Land Rover Range Rover Sport HSE.
I described in dealtail my concerns withSYNC III in my 18 Fusion. Virgil Morrison performed basic checks, checked OASIS and determined module reprogramming was necessary. Performed service and rechecked, working well.
Went in looking for a truck salesman (Billy) was very nice but when I was talked to by another manager I would assume about price felt very insulted the way he was talking to me like I had no idea what I was talking about. Called and informed about my concerns and wasn't even called back by anyone. They lost business from a serious buyer.
Asked to purchase a car cash, needed exact amount to get from a trust. They offered the car 24 test drive and revoked it. They wanted to know where the money was coming from.. Called my bank manager behind my back.. Also called my insurance to add the vehicle without my knowledge. Demanded to find to talk to someone and wanted a trace on my account to where and when the money was coming from. I've never in 40 yrs seen this type of behavior.
Excellent customer service from a very professional and experienced staff
I highly recommend anyone seeking a new or used car to visit this dealership for a pleasant experience and potential purchase
Other dealerships should benchmark
customer service techniques from this dealership
I have taught classes in customer service at the local technical college.
This dealership represents best practices in dealing with customers.
I have been going to J.C. Lewis Quick Lane in Hinesville for about two years now. The customer service is great. The mechanics are very thorough when inspecting your vehicle and making repairs. Repair costs can be steep and if Quick Lane can not fix it, the regular service department is usually booked weeks to a month out. That is the downfall to services. Despite the prices, they have fixed my vehicle every time.