J.C. Lewis Ford

Exceeding a customers expectations We have done business with J. C. Lewis Ford for a number of reasons; most especially because they put the customer first. Our 2011 Ford Escape develo We have done business with J. C. Lewis Ford for a number of reasons; most especially because they put the customer first. Our 2011 Ford Escape developed a problem, I called J. C. Lewis Ford Service and had the good fortune to be connected to Dan Holton. He told us to have it brought in and they would see what the problem was. We had it towed and dropped off. Dan was in constant communication with us, the car was repaired quickly and we were not inconvenienced in at all. It is truly a blessing to have someone say they will call you back shortly, and then actually do it. We have brought several cars from J. C. Lewis in the 20 plus years that we have lived here, and will continue to do so. More

5000 Mile Checkup I called your dealership to schedule my appointment. Dan Holton said it would take 1 hour. It did just like he said, He gave me his business card twic I called your dealership to schedule my appointment. Dan Holton said it would take 1 hour. It did just like he said, He gave me his business card twice. Showed me around the entire dealership. Asked what I liked about my vehicle. Told me he was my service advisor. I could call him any time with any questions. I should contact him directly to arrange my next appointment. He was wonderful. It was fabulous experience. More

Always Prompt In Responding Although my car was not serviced at the time of my inquiry, the staff provided us with a prompt diagnosis as well as a cost analysis for future servic Although my car was not serviced at the time of my inquiry, the staff provided us with a prompt diagnosis as well as a cost analysis for future service if needed. For the past 20 years plus we have a great relationship with all of the employees from the receptionist to the service personnel. We will always choose JC Lewis Ford to purchase our next vehicle(s) and service when needed. Dr. and Mr. Kelly G. Kolman More

Disatisfied with service Took my F-350 in for service and (the works) and did not receive the works. Instead they kept my truck for 3 day because of an unrelated problem with Took my F-350 in for service and (the works) and did not receive the works. Instead they kept my truck for 3 day because of an unrelated problem with the diesel exhaust fluid, after they fixed it they forgot to do the actual do the service I brought in for. The service manager never called me to give a status on what was wrong with my truck. I only found out because I called him toward the end of the day to ask if my truck was ready. They never rotated my tire which means they didn't inspect my breaks. For $129 service I expect a lot better service or at least do the service I'm paying for. Overall very poor service. More

Excellent service! Mr. Barry Drummond was my service professional and provided excellent service. I dropped off my car for my regular 5000 mile oil change. Mr. Drummon Mr. Barry Drummond was my service professional and provided excellent service. I dropped off my car for my regular 5000 mile oil change. Mr. Drummond called me when my car was almost finished to ask if I wanted the recommended services that were needed and called me again when my car was ready. Now that's service. Thank you. More

Kept His Word I spent 4 mos looking for the exact F-150 Sport Pick Up. Black Interior & Lithium Grey Exterior. I had other 'wants' on my punch-list that were specif I spent 4 mos looking for the exact F-150 Sport Pick Up. Black Interior & Lithium Grey Exterior. I had other 'wants' on my punch-list that were specific and exact. Mr Offer made a personal phone pitch on Memorial Weekend to me with a promise he could deliver the truck & the payment I wanted. The man kept his word. The Sales Associates (sans one finance guy...) were very professional and thorough. They also gave me a deal on a spray in liner (which was on my punch-list) at cost. Though Mr Offer didn't recall the request he still made it happen. To top it off, they ordered a tailgate bumper that'd been damaged during the spray in procedure. No questions asked. Steve H & Mike O are A-OK with me. Love my truck! More

Excellent Service !!!!! Made an appointment for oil change and update on my car and everything went very well. Barry was my guy and he did it right!! Thanks CACrow Made an appointment for oil change and update on my car and everything went very well. Barry was my guy and he did it right!! Thanks CACrow More

Excellent Service Excellent service department, the best!!! I have been coming to JC Lewis for years and still impressed with service department. Fast check in, attent Excellent service department, the best!!! I have been coming to JC Lewis for years and still impressed with service department. Fast check in, attention to detail, rep listen to your concerns and problems so they can fix it first time. The new service department is new, clean and very well organized. The entire building has been renovated to present you with a professional appearance to reflect this dealership. I will recommend this dealer to anyone. Thanks to a very proffesional personel it's what make a very nice experiense when buying Ford. Thank you More

Excellent Service Experience Great service experience at JC Lewis Ford. My Service Advisor, Barry Drummond immediately recognized I am a car enthusiast and that my Shelby GT500 is Great service experience at JC Lewis Ford. My Service Advisor, Barry Drummond immediately recognized I am a car enthusiast and that my Shelby GT500 is special to me. The service team and Barry made sure my car was well taken care of as well as returned to me sooner than promised. I am very pleased with their attention to detail and quality of work performed. I will be back. More

Business as usual I had JC Lewis service my vehicle since I bought it 5 1/2 years ago. I received prompt, professional service as usual. Dan took care of everything and I had JC Lewis service my vehicle since I bought it 5 1/2 years ago. I received prompt, professional service as usual. Dan took care of everything and kept me informed. JC Lewis is not the closest Ford dealer to my home, but it is the one I chose for my maintain and service my vehicle. More