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J.C. Lewis Ford
Savannah, GA
591 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 591 reviews
June 30, 2015
Service dept the air conditioning in my 2010 Escape was not working call a week in advance and was given an appointment for 730 the service representative Don was the air conditioning in my 2010 Escape was not working call a week in advance and was given an appointment for 730 the service representative Don was very rude asking several time if my husband was sure we had an appointment then he argued with us that the air was working which it does in the morning before it gets hot then it will not work but instead of listening he tried to make us feel stupid he then told us he would call after he looked at it which he did not we had to call him hours later he then noted on the work order in bold letter with a ! That he recommends regular maintained be preformed I have never missed an oil change or tire rotation on my Escape long story short my car was not repaired due to having to wait for parts and the cost was 1600.00 then he says 1300.00 if I wanted to get ripped off I would have gone to Hinesville Ford. I purchased my Escape at this location and I have up until the warranty ran out was treat great. I will not return to this dealership. More
by Silvi63
Employees Worked With
Don
June 27, 2015
Service Dept is great Had to go in to have my A/C repaired, Dan made sure that the repairs were performed and the car was ready at the promised time. Started using JC Lewi Had to go in to have my A/C repaired, Dan made sure that the repairs were performed and the car was ready at the promised time. Started using JC Lewis a few years back after the local Mercury dealer started taking advantage of my lack of knowledge about autos and repairs/servicing. JC Lewis has never recommended repairs that were not needed. refreshing to find an honest dealership. More
by CEHardy
Employees Worked With
Dan Holton
June 27, 2015
awwsome Good service. Amazing prices and they will work with you and things you need. Friendly. Good people. Nice cars. And they fill your tank full before le Good service. Amazing prices and they will work with you and things you need. Friendly. Good people. Nice cars. And they fill your tank full before leaving the lot More
by dprimo
Employees Worked With
tim humphrey
June 25, 2015
Been in Business for 100+ years! I have purchased 2 automobiles for JC Lewis in the past 18 months. Car shopping and buying is NOT one of my favorite experiences. I was replacing my C I have purchased 2 automobiles for JC Lewis in the past 18 months. Car shopping and buying is NOT one of my favorite experiences. I was replacing my Chevrolet Tahoe and planned to purchase a new one. I found out, being somewhat new to Savannah, that JC Lewis has been in business for 100+ years. not only is that a milestone, but you must be an excellent business to last that long. Particularly in a small town, where everyone seeming knows everyone and a bad reputation can spread exponentially and very quickly. So, after my initial visit, I was "blown away" by the attention, the deal and ultimately the entire experience. I would go no where else in Savannah to purchase a vehicle or have it serviced. More
by Eric Mastel
Employees Worked With
Michael Offer, David McCalla
June 15, 2015
great service dept. My wife and I was visiting Savannnah for the weekend when my car broke down, finally got the car towed to the dealership 1/2 hour before closing time My wife and I was visiting Savannnah for the weekend when my car broke down, finally got the car towed to the dealership 1/2 hour before closing time (2:00) on Saturday and Chase (who I had talked to previously on the phone) got a tech (sorry I don't know his name but was a great guy) right on it and within 45 minutes we were back on the road (which included getting the part delivered from NAPA) the whole service staff stayed late just to help us (strangers) out and was so gracious about it.... thank you again!!! More
by John Chalk
Employees Worked With
Peggy Nevins, Dan Holton, , Barry Drummond, Chase Roble, Darryl Smith
June 12, 2015
Service time was misrepresented This was the second time that we have a a bad experience with the service department,After the first incident an apology and explanation were offered. This was the second time that we have a a bad experience with the service department,After the first incident an apology and explanation were offered. We accepted the explanation and decided to use the service dept again. This time my wife called on Monday 6/8 to schedule an oil change. The service rep said that there would be a 2 hour wait and suggested that Tuesday 6/9 would be better and that she would be completed in 1 hour, maximum. She arrived on time Accordingly an appointment was made and my wife arrived on time. The oil change took almost 2 1/2 hours .We have decided not to do business with them. They seem to be unable to realistically estimate their ability to perform in a timely manner. More
by bette f
Employees Worked With
Chase Roble
June 08, 2015
Internet Sales I started my search for a new vehicle about a month ago. I had no luck with local dealers within 15 miles of my home. I sent out a few queries to deal I started my search for a new vehicle about a month ago. I had no luck with local dealers within 15 miles of my home. I sent out a few queries to dealerships in the Statesboro and Augusta area. Brandon Whitener from JC. Lewis contacted me promptly, and without excessive pressure to come "visit" the dealership like all of the rest of the responses. Instead, he went right to work on finding me a 2014 F-150. He communicated with me for about a week, until he finally located an awesome truck. We agreed that it was the perfect truck for me, and without any resistance offered us a great trade in and price on the new vehicle. I was able to come the next evening to pick up the truck, all of the paperwork was ready to go, and an hour later I was driving home. I have dealt with the mostly un pleasurable experience of buying a new vehicle a few times, but this was the easiest and best experience I have ever had in purchasing a new vehicle. I will and would recommend Brandon to anyone who is interested in buying a new Ford Vehicle! More
by Bryan G.
Employees Worked With
Brandon Whitener
June 04, 2015
Good Experience With This Dealer I have now purchased two (2) vehicles from this dealer. Both times I used Tim Talley as my sales consultant. Each purchase has been hassle free, str I have now purchased two (2) vehicles from this dealer. Both times I used Tim Talley as my sales consultant. Each purchase has been hassle free, straightforward and easy to complete. Tim has been at this dealership for over 15 years which is kind of rare for this business. Tim has earned my trust and confidence as I am sure he has from many customers over the years. His length of service at this dealership would be a testament to those qualities. The two vehicles (both used) I have purchased have been trouble free. There used vehicle inspection and reconditioning program is top notch and allows you to purchase pre-owned/used with confidence. The follow up from Tim and the sales department has been through. By the way, make sure Larry Bonorato handles your paperwork in the business office. He is very knowledgeable and works to ensure you are getting the best value. I highly recommend this dealership! More
by "Diamond" Dave
Employees Worked With
Clarence Gadsen, Tim Talley, Larry Bonorato
June 02, 2015
Straightforward, honest, professional, clean, well-presented I've trusted this dealership since the first time I brought my car there. I was having slight car trouble, and when they looked it over and found noth I've trusted this dealership since the first time I brought my car there. I was having slight car trouble, and when they looked it over and found nothing wrong with it, they gave it back to me without charging me for the inspection. (Problem turned out to be temporary and non-mechanical.) Since then I've brought it in several times for routine and unexpected maintenance. Recently though, I've become less confident in them. When my exhaust system developed a hole, I took it straight to JC Lewis. They called and told me where the problem was and how much it would cost to repair. My car required a new y-pipe (with catalytic converters) which they said would have to ship from Detroit and would be the majority of the cost. My issue was this: JC Lewis told me the exhaust pipe alone was $2900, but online all of the aftermarket y-pipes I saw were in the $500-700 range (including catalytic converters). This made me suspicious, but I went ahead and paid for the repairs. I still wonder if I couldn't have saved a ton of money by buying the part myself and having a garage install it. I suggest doing research before you bring your car in for any special repairs. More
by bsellshomes
Employees Worked With
Dan Holton
June 01, 2015
Quick and Professinal We were in and out for an oil change and tire rotation in less than an hour with a scheduled appointment. The employees made sure me and my kids had We were in and out for an oil change and tire rotation in less than an hour with a scheduled appointment. The employees made sure me and my kids had appropriate television to watch, understood where the restrooms were, and genuinely wanted to make sure we were comfortable during our wait. More
by HappyJane
Employees Worked With
Barry Drummond, David Jung
