J&L Auto Sales

Worst experience ever. DO NOT go to this place. My daughter saved her hard earned money as a 19 yr old working and going to school and was so excited to buy her first car. DO NOT go to this place. My daughter saved her hard earned money as a 19 yr old working and going to school and was so excited to buy her first car. I co-signed for her. First of all they took HOURS to get financing, right up to closing which I think was purposely done so they could rush us through signing. I noticed there was an “optional” warranty that they didn’t bother telling us was optional, so when I asked about it she said “oh yes, it’s optional but TRUST ME you want to take it because it will give you peace of mind that if anything happens AT ALL under the hood it will be covered and you won’t be without a car!” Of course being rushed, no time to read the 5 pages of fine print. She said “I bought it and thank goodness I did cause my engine blew up and it was all covered”. Then SWORE that it’s a very good reliable warranty. So we signed it. Within 3 days the car had ALL engine lights on. My daughter called and they said to bring it in and they would see what was going on; she did: they looked at it and told her everything was taken care of. She picked it up, lights were off, car seemed fine. A week or 2 later lights on again. She called again. They said bring it again. She did. This time they changed out the water pump: said that should fix it. Also said they topped off all fluids etc. couple weeks later light came on again and car acted funny so my daughter pulled right back in driveway and called them AGAIN. My husband raised the hood and the belt was shredded and oil everywhere. They told us to call warranty people. We did they said take it to dealership. Long story short, because the belt was shredded they BLAMED my daughter because it was a belt., and wouldn’t cover it: she had this car less than 2 months, took it back twice for repairs, was never told to call warranty before: come to find out the “shop” they had fixing it for her was owned by people in their family. They removed this belt when fixing the water pump so obviously put it on wrong. Took to a second guy for 2nd opinion and he stated the car had been driven without oil for a long time (before my daughter bought it) and there had been some work in it that indicated it had engine issues and a huge oil leak before she bought it. The car never overheated, that guage never moved, the lights just came on. My husband watching her cry her eyes out because she did everything she was told, didn’t drive it when lights came on and took it to them twice and now had a blown up engine, put a bad review and got a response from the owner to call the office: we called and called and FINALLY got a response: she said they felt so bad and my daughter didn’t need to worry cause they KNEW the warranty should cover because 4 different mechanics agreed a belt doesn’t shred like that unless the engine caused it belts usually “break”. Also I they took the belt off while fixing the water pump so if it was bad they should told her so we could change it!! It wasn’t bad. The engine was and it was all a charade to hide that. Anyway they got my daughters hopes up saying they would find a way to help her: but NEVER DID: had to call a million times again then they finally got back and said the owner refused to help her because she bought the car AS IS. So my daughter and my credit both are ruined because we aren’t making a payment on a car that doesn’t run, and she’s still in tears everytime she thinks about it more so because she trusted these people and feels “stupid” like she did something wrong. If you go here after this review, why? But if you do do NOT let them help you with the 3rd party looking at it: they use family who helps them screw you over. More

Bought a 2003 Nissan altima. The lady mngr sold me the car for $7000 and promised 3 month warranty. Within a week or 2 car broke down and I called. They said there was nothing th The lady mngr sold me the car for $7000 and promised 3 month warranty. Within a week or 2 car broke down and I called. They said there was nothing they could do and they don't give warranty when I know for a fact that is what she said. I can bring title or post it showing I bought the car. Car barely runs More

Awsome people!!!! Everyone is so nice, friendly, and helpful. Nice clean cars to choose from. Would recommend you check them out. Thank you love mine... helpful. Nice clean cars to choose from. Would recommend you check them out. Thank you love mine... More

Amazing customer service. I live in Nacogdoches, Texas and was hit by a man that ran a red light on 11/24/2020. It totaled my Hyundai Santa Fe, so I immediately began looking for a new car. For 2 weeks I and was hit by a man that ran a red light on 11/24/2020. It totaled my Hyundai Santa Fe, so I immediately began looking for a new car. For 2 weeks I have been lied to, hustled, manipulated, and fed BS until I was just discouraged, depressed, and beat down... Car shopping was becoming the worst experience ever. Then I spoke to Mrs. Christy Walker at J & L Auto Sales. I told her what happened, what I needed in a vehicle, and what I could afford. She was very honest and straight with me. She had 2 options that fit me and did not try to sell me something I could not afford. She worked the numbers with Capital 1 Auto multiple times until I left with an affordable note and a great 50,000 additional mileage warranty on a low mileage, 2017 Dodge Journey, which was my #1 that I was looking for. The Kia Sorento was my #2 and another Hyundai Sant Fe was my #3. What has been a very upsetting and stressful moment in my year has ended on a very blessed note. I highly recommend this auto dealership to any car buyer and I want Mrs. Christy to know that she has been a huge blessing to my family. More

Amazing!!!! I had low expectations of me getting into a truck since I had a lot of negative equity on my trade but somehow Adrian made this deal work for me and I I had low expectations of me getting into a truck since I had a lot of negative equity on my trade but somehow Adrian made this deal work for me and I ended up driving out in this 2013 2500HD diesel!!! The truck of my dreams!!!! Thank you J&L Auto Sales I will be coming back and dealing with them every time! No hassle no haggle nice and easy process!!!! More

Great people Very helpful. Very honest. Worked with my credit. The owner was very personable and had a lot of input on helping me out. Great people. Very helpful. Very honest. Worked with my credit. The owner was very personable and had a lot of input on helping me out. Great people. More

Wonderful and great people My experience at the dealership was very satisfied good prices and cars and the salesman’s are wonderful with customer service.. I would recommend eve My experience at the dealership was very satisfied good prices and cars and the salesman’s are wonderful with customer service.. I would recommend everyone to go take a look More

Great dealership Very helpful with finding a car since being a first time buyer and they were very willing to help me with payment arrangements. Brenda was a great hel Very helpful with finding a car since being a first time buyer and they were very willing to help me with payment arrangements. Brenda was a great help from the beginning and I appreciate all she did to get me where I am now in such a nice car! More

Fast and easy! These people were friendly and the process was so easy!! Absolutely LOVE my (new to me) vehicle!! Thank you so much J and L Auto! These people were friendly and the process was so easy!! Absolutely LOVE my (new to me) vehicle!! Thank you so much J and L Auto! More

Easy and fast Looking for a specific vehicle they had it at a good price. They had it waiting for us ready to go. It was super nice and ran great. I didn't feel lik Looking for a specific vehicle they had it at a good price. They had it waiting for us ready to go. It was super nice and ran great. I didn't feel like they we’re hiding anything. We were out of there quick with affordable payments. I would recommend.👍👍 More