J.L. Freed Honda - Service Center

Recall x 2 I took my two Honda's in for a recall on Saturday it was very smooth. Chris was awesome! I'll be back in the future. I took my two Honda's in for a recall on Saturday it was very smooth. Chris was awesome! I'll be back in the future. More

Awesome and Professional It was an awesome experience . The entire staff is very friendly and professional. The entire experience was exceptionally good. The very fact I wa It was an awesome experience . The entire staff is very friendly and professional. The entire experience was exceptionally good. The very fact I was able to get the inspection done with the same time team was great. Thanks a lot... More

Trailer Hitch When it was time to put a trailer hitch on my 2018 CRV, I checked around to find the best hitch for my car. I checked a couple of places and Uhaul ga When it was time to put a trailer hitch on my 2018 CRV, I checked around to find the best hitch for my car. I checked a couple of places and Uhaul gave me a great price. But I was not convinced that they would do as good a job as JLFreed's service dept. The mechanic at the Uhaul told me that the installation wouldn't be difficult but when I asked about the wiring, he told me he had no idea since he hadn't put one on a late model Honda. That brought me back to Freed to check on a hitch and harness. I've been a loyal customer for years and the service dept. has always taken care of my cars. While the price of the hitch and harness is more costly, I felt that it was worth the price to have the job done right. More

customer focused; Based on my experience, they only perform work on the vehicle that is required or recommended; They make an effort to get one in and out as quickly as Based on my experience, they only perform work on the vehicle that is required or recommended; They make an effort to get one in and out as quickly as possible- More

Worst experience ever. I chose the body shop at JL Freed after receiving minor collision damage to my leased vehicle. My lease expired 3/31 (today) and I made it clear from I chose the body shop at JL Freed after receiving minor collision damage to my leased vehicle. My lease expired 3/31 (today) and I made it clear from the time of scheduling (I called in February and got a March 19 appt) that this was the case and it was stressful to me. I initally had an appointment with another body shop but changed it to JL Freed because I was told by Diane that I would receive $100 off of my deductible charge for choosing the dealership where I purchased my vehicle. This was the ONLY reason I changed the appointment. While Diane and Steve always spoke nicely on the phone, that was the only positive thing that I can say of the experience. When I was promised updates, noone ever called. When I expressed concern about my end lease date approaching and asked for solutions about what to do about this, I was promised a call from Steve to discuss my options, and never received one. I called every other day for updates myself and feel that if I hadn't, the process would have moved even more slowly. Receiving no help from the dealership, I called Honda Financial Services who listened to my lease end problem and granted me a 10 day extension on my lease and said if needed they would consider extending my lease by one month if necessary. Finally, on March 29, I received a call that I could come pick up my car. But half an hour later I received a call that I COULD NOT come pick up my car! Apparently there was an insurance check in the mail and I had to receive it and sign it over to the dealership before I could pick up the vehicle. The check arrived on March 30. I went to JL Freed to pick up my vehicle. I was floored when I found out they did not give me the lousy $100 off my deductible that I was promised!!!! The associate at the desk told me there was nothing she could do about it and I could pay it or not take the car. She said I could call Steve about it on Monday. Ha. I explained my whole story and she took my information and said she would have a service manager call me. Prior to this all of my experiences with JL Freed have been great. But this one has really soured me. I had every intention of leasing again or even purchasing a new vehicle from JL Freed... More

Fast service, excellent care. Christine got me checked in and gave me a reasonable estimate for time of completion (I was waiting for my car). I was in for oil change and inspectio Christine got me checked in and gave me a reasonable estimate for time of completion (I was waiting for my car). I was in for oil change and inspection. Later she recommended tire rotation and balance and differential services. Fully explained the current status and need for service, as well as prices and additional time required. My car was done, and I was on my way in well under the time quoted! More

Inspection and Recall notice Always a great experience when I go in for service. They do their best to get you in and out in the minimum amount of time Always a great experience when I go in for service. They do their best to get you in and out in the minimum amount of time More

Almost 5 stars Great service, long wait time. As a new servive customer, the intake process and check out worked like a well oiled machine. Staff was friendly and Great service, long wait time. As a new servive customer, the intake process and check out worked like a well oiled machine. Staff was friendly and explained (without pressuing) additional services recommend based off of the multi point inspection. Waiting area was clean and comfortable. The appointment was scheduled to take 45 min to an hour and ended up taking 1hr 30 to complete (no additional services were performed other than what was scheduled). I will definately be back as (despite the wait time) this was one of the best dealer customer service experiences. They were busy too, so this goes to show how good customer service is a great model for customer retention. More

One of the best car dealers l have met in USA Best car dealer l have met so far here in my area. Hope to visit this place all the time for my car service Honda Best car dealer l have met so far here in my area. Hope to visit this place all the time for my car service Honda More

Service Visit 3/26/2019 Appreciated the driver on the shuttle, which made the experience so much better for me, and the service experience was efficient, friendly, and fit we Appreciated the driver on the shuttle, which made the experience so much better for me, and the service experience was efficient, friendly, and fit well into my work day. THANK YOU! More