J.L. Freed Honda - Service Center

Never a problem with service My experience with JL Freed has always been positive. My wife and I have both purchased cars and had them serviced at the dealership for almost sixt My experience with JL Freed has always been positive. My wife and I have both purchased cars and had them serviced at the dealership for almost sixteen years. The sales staff is always pleasant. Also, Dave Swinton, service rep, has always been very helpful. More

STAY FAR AWAY FROM THIS PLACE Do not take your car to this Honda Dealership. They will pull the old bait and switch trick. They send you coupons to get you into the dealership and Do not take your car to this Honda Dealership. They will pull the old bait and switch trick. They send you coupons to get you into the dealership and then charge you an arm and a leg if you want your car back. The customer service on the phone and in the service center is extremely poor. Please save your time, energy, money, and go to a different dealership. More

No courtesy I remember the day I got my Honda Odyssey Touring Elite back in 2013. Of course they are all nice and full of courtesy. My power sliding door is al I remember the day I got my Honda Odyssey Touring Elite back in 2013. Of course they are all nice and full of courtesy. My power sliding door is already broken somehow. The cable is cut from inside and now it's hanging outside the door. I have to buy the full parts cable and motor. Just can't replace the cable they told me. I bought genuine honda parts online to save money on parts because it was $150 cheaper. Called service to see if they can fix but I guess they were not happy that I bought the parts on my own. They said they would but did not sound so great about it. I was told that the labor was $125/hour. Maybe that is the standard fee for all dealers but to me it sounded just too high. I will take it to my local auto shop. I don't know what I was expecting but little courtesy would have been fine with me. I did buy a pretty expensive car from them. Hoping they would treat half the same as they did when I walked in to buy the car. More

TERRIBLE SERVICE I really had high hopes for this deanship, but when i went in to get my car serviced i was appalled at the lack of customer service that was provided. I really had high hopes for this deanship, but when i went in to get my car serviced i was appalled at the lack of customer service that was provided. Everyone just wanted to pan you off to the next person. and the Service Manager was the most arrogant, condescending man I've ever met. When i had questions on my bill no one was able to tell me why things were priced the way they were. I just wanted to know for reference, not to complain. I would not recommend service here to my worst enemy. ABSOLUTELY TERRIBLE!!!! More

No car wash after service I have been to this dealership 3 times for service Every time I was given a car wash. On my fourth visit they denied it saying I had to buy the car I have been to this dealership 3 times for service Every time I was given a car wash. On my fourth visit they denied it saying I had to buy the car from them. I could not believe it. I moved into the area a year ago and I use the Honda dealership closest to me. The dealer had a stack of car wash coupons that she was giving out. What a horrible experience.!!! More

Service experence Received a urgent recall notice from Honda for repair to my car's air bags. I verified on the internet my car was on the recall list and called to ma Received a urgent recall notice from Honda for repair to my car's air bags. I verified on the internet my car was on the recall list and called to make an service appointment with J. L. Freed in Montgomeryville. I also had the service person verify my car was on the recall list and needed this repair. Had the car at the service drop off at the appointed time of 7:45 in the morning. I was going to wait for the service work to be done so I had with me a brief case full of work and my coffee. I was told by the service check in person, "oh no, we can't do this recall, we don't have the parts." Shouldn't someone check upcoming repairs to see if the necessary parts were on hand? A simple check, then a phone call the day before would save me a lot of inconvenience. It comes to mind if this service department can't schedule repair work properly and see the job through, what is the ability of the mechanics to do the work? Does the lack of attention to detail continue down the line? If I ran my business this way I would be out of business. Clients have little patients with lack of common sense. I sent e-mails to the J. L. Freed general manager, the service manager and Honda USA. I did receive a courteous phone call from Honda USA, but nothing from J. L. Freed. I guess Freed has a lot of customers and I'm not that important to them. More

2014 honda crv less than 24000 m brake problem no warranty Honda and JL Freed refused to cover repair for brakes rusting causing failure. Will not use Freed or buy another Honda ever! Will go back to Toyota Honda and JL Freed refused to cover repair for brakes rusting causing failure. Will not use Freed or buy another Honda ever! Will go back to Toyota and Lexus!@!! More

I had very bad experience with JL Freed service on July 28, His service department is breaking the car, not fixing the car. Don't suggest anybody to go! I was a very loyal customer for JL Freed since 2006. E His service department is breaking the car, not fixing the car. Don't suggest anybody to go! I was a very loyal customer for JL Freed since 2006. Each time, for oil change, state inspection, checking, fixing....., I always sent my car there. Even though there is a closer honda dealer where I moved to, I still sent my car to JL freed. I even told my sister, friends to buy Honda cars there and think next time I will buy my new car there too. Everything is changed since July 28, 2005. I and my husband have 2 cars (one is 2003 Honda civic with 600,000 milage and the other is 2009 Honda Accord). 3 weeks before, I and my husband were planning to have a vacation for more than one week. Because we need to drive our 2009 Accord on the trip, we thought before we go, we should send 2009 Accord for travel checking and 2003 Civic for State Inspection in JL Freed. Our nightmare started from there...... First, we sent 2003 honda civic to JL Freed.The service guy suggested (not necessary) us to replace Timing Belt. Since 2003 civic AC doesn't give the strong cold air, my husband wants the service guy to check AC too. After checking, the service guy called my husband and said the AC compressor needs to be replaced and the total cost (Timing Belt + AC compressor) will be $1300. My husband first told the service guy it was ok to replace both of them and immediately he called me about 2 replacements. Since AC is working and it just has the problem of not giving strong cold air, I asked my husband to call the service back to stop him from replacing AC compressor. But when my husband called back in 5 minutes, the service guy said he had already removed AC compressor and it is difficult to put it back for a car as old as 2003. His hint is putting it bak will break other things. The service guy promised us to ask manager to give $200 discount ($1300 after discount). Even though it is still expensive for us, we think it is better to break the car. At the same day when we picked up the civic, we dropped 2009 Accord. We felt the civic starts a little bit shaking. We told ourselves it is ok and we can not send both cars to be fixed at the same time and the shaking is not very strong (to be honest). On the same day, the service guy called about 2009 Accord and told there was oil leaking on Accord and also some part needs to be replaced, which will charge us $300. We didn't hesitate and said "fine". When we picked up the accord, there is oil leaking light on and off all the times. So we have to send the car back to JL Freed in next day and the service guy said they needed to reset the light after fixing but they forgot. A little unhappy with their servicde already. After we came back from the vacation, my husband started to drive the car to Training station for work as usual (he works in phily downtown). The shaking of the car starts worse and worse every day especially after he turns on AC. The car has a big noise too. Last Friday, we can not tolerate it any more and finally dropped the car to JL Freed on the night July 27, 2015. On July 28, 2015 afternoon, the service guy called us and he told we need to replay AC compressor. At the beginning, we thought maybe we hear wrong and then he explained to us, 3 weeks before he replaced AC condenser, now he needs to replace AC compressor. This will cost $1500. It is impossible! We can not believe we have to spend $2500 for an AC which has nothing wrong except a bit small cold air. We asked him why you didn't find the problem 3 weeks back and explained the issue really happened only after JL freed replaced the AC condenser. But the service guy said our civic is old and anything could happen. It is really not making sense for us: why the problem is always about AC after they touched it? So, we refused to spend $1500 to replace AC compressor. What if after they replace AC compressor, they will ask us to replace car engine?....... Now it is ending our car is shaking with noises. I complained to JL freed manager since then, but I know nothing is going to happen. But to prevent other people from making the same mistake like us, I tell my experience today. I will definitely never suggest my friends or anybody to go to JL Freed for service or anything else. More

Body shop Superb Our new Odyssey with 2200 miles was rear-ended and we took it to Freed's since we purchased our vehicle there and wanted the repairs done to our satis Our new Odyssey with 2200 miles was rear-ended and we took it to Freed's since we purchased our vehicle there and wanted the repairs done to our satisfaction. Boy were they! It took 6 weeks of fighting by Freed's people but they got the right NEW parts and the car was fixed to our specs. They continued to battle the insurance company so that we got our car back in the new condition it was in before the accident. Would send any car to their body shop any time. Thank you so much. Thomas Blackwell More

Poor Service and Poor Quality of work Not only did we have our 2010 Honda Pilot in the service center two seperate times to fix the air conditioner. We were charged both times. Well here Not only did we have our 2010 Honda Pilot in the service center two seperate times to fix the air conditioner. We were charged both times. Well here we are 3 weeks later the air conditioner does not work again. I called and they will not stand behind their claim that thye fixed it. They will stand behind the repair they made the last time, but if that is not the actual cause of the airconditioner not working they will charge us again. So baiscally they can keep bringing us back in and telling us that it is something else wrong with the air conditioner and keep charging us. Total rip off. I would avoid this place at all cost! More