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J.L. Freed Honda - Service Center
Montgomeryville, PA
783 Reviews
783 Reviews of J.L. Freed Honda - Service Center
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September 30, 2011
June 15th I bought a CRV from a private party. July 3rd while driving, a tree fell on the car. July 5th I contacted JL Freed to get my car and do the repairs. A new roof, hood, lift gate and side panel w while driving, a tree fell on the car. July 5th I contacted JL Freed to get my car and do the repairs. A new roof, hood, lift gate and side panel were needed, along with other small dings to be fixed. It was estimated 20 days for repair. The time was delayed by a week waiting on delivery of a roof from Japan, and again delayed 3 days while waiting on the insurance adjuster to approve a new dashboard. After 7 weeks and 2 days, my car was finally ready to be picked up, but was far from satisfactory. The paint was the wrong color, the lift gate and hood were crooked, the protective putty on the new hood wasn't all removed before paiting, along with a few other items, but the worst was the paint overspray inside and outside the car. It was in such bad shape I took it to 2 other body shops for assistance in identifying all the problems. I returned the car on September 15th, and went to pick it up on September 26th. The overspray issue in the car was still not fixed. In fact, I had to wait while JL Freed placed an claim on their insurance to replace the GPS/Backup camera display unit. To make matters worse, when I went to see Mr Franks, he was condesending, rude and argumentative. He never once apologized, nor did he offer to get out of his office and go with me to see what was not satisfactory. I placed 2 calls to Honda USA, a call to Honda Japan (and wrote them a letter), and 3 calls to the Regional Office the dealership tiers to voice my complaints. Letters were written to the Better Business Bureau, the Chamber of Commerce, and the Attorney General of the State of PA. TO SUM IT UP, OUT OF THE 3 1/2 MONTHS I OWNED THE CAR, IT WAS AT JL FREED FOR 60 DAYS! I was told the person who made such a hot mess of the car was fired. But how can I rest assured that they don't know who I am and where I live and won't come to retaliate. I so hope that I don't receive the same canned answer that the other reviewers have received about apologizing for the negative experience and boasting about their pride of being a President's Award winner. More
by 2008CRV
Employees Worked With
Donald Franks
January 11, 2011
I have always brought my pre-owned Tribute that I purchased from JL Freed Honda to get serviced here. Not only has it been a great car, but the service staff has been excellent. Rather than gouging purchased from JL Freed Honda to get serviced here. Not only has it been a great car, but the service staff has been excellent. Rather than gouging you like many other places do, they often will look at less expensive alternatives when available. I have really come to trust their staff. Their sales department was top notch as well. More
by jcruisegirl
Employees Worked With
Dave Swinton
October 07, 2009
I think my email to JL Freed will clear up why I HATE THIS DEALER. To start off this review, let me clearly state that JL Freed's performance AT BEST is sub par. I should have known when on the day I THIS DEALER. To start off this review, let me clearly state that JL Freed's performance AT BEST is sub par. I should have known when on the day I bought my car from you guys, the guy I bought it from opened up his dialog with me with "We're really busy today so if you're not buying, please leave." Thanks, Larry! Nice way to greet a potential buyer. At that moment, I should have gone elsewhere so I could avoid the headache that would follow. After that, and a somewhat okay buying experience after getting past that [edit] and his opening remark, the cluster[edit] began. After receiving damage to my car, I came back to JL Freed because I had gotten that special glass coating and I didn't know where else to go to get my car repaired. Not only did you under estimate my repair time by an ENTIRE day, greatly messing up my schedule, but I received a dirty car (I had given the car in in mint condition having had just washed her inside and out) with muddy prints, boot scrapes on the door, etc. On top of that, when I went to pay and the cashier gave me a hundreds of dollars bill, I inquired about my insurance, which you guys had to contact to send an estimate. She told me you guys don't deal with insurance unless specifically asked to. 1 - Shouldn't that be a standard question when receiving a car to work on if this is the case? and 2 - You had to contact my insurance to send estimates! Does it take a rocket scientist to figure out that maybe, just maybe, insurance will have a hand in this transaction? Then, to top off this xxxxtastic experience, my father pointed out that the morons in the body shop had actually smudged the paint under the clear coats, causing me to bring the car back in AFTER I had moved an hour away. Then, you gave a one day estimate, which ONCE AGAIN bled into two. So, let's recap this. xxxxty sales, xxxxty care of my car, xxxxty body work, and xxxxty service. JL Freed, in three words I can describe your services: you [edit]ing fail. More
by mulhearn22
Employees Worked With
Larry
