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J&M Automotive
Naugatuck, CT
1,799 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,799 Reviews of J&M Automotive
May 11, 2015
Must read Terrible. Over priced cars. Now I know to buy from a well known dealership. That sell basically knew cars for what j&m charges for about to die cars. Terrible. Over priced cars. Now I know to buy from a well known dealership. That sell basically knew cars for what j&m charges for about to die cars. Terrible customer service, they are all so rude, glad we mutually hate each other. Idc how many bad reviews I've written there service guy has no right to raise his voice and hang up on me. Terrible business. More
by Emdazec
Employees Worked With
Kyle Colby, Dannielle Cureton
Helpful April 21, 2015
Great Dealership I purchased a 2008 Infiniti G35X from these folks. In all my years of purchasing vehicles, this was the most pleasant and least painful. Brad was ex I purchased a 2008 Infiniti G35X from these folks. In all my years of purchasing vehicles, this was the most pleasant and least painful. Brad was excellent to work with. Got a fair deal for my trade-in and a good price for the car. The included new tires, rotors and brake pads. Overall, an excellent experience and I would highly recommend them. More
by Steve182T
Employees Worked With
Brad Baumhor
March 23, 2015
I would go back again & reccoment J&M !!! I had a great experience at J&M Automotive , they were friendly and very customer oriented . I loved the no pressure , haggle free , great pricing on I had a great experience at J&M Automotive , they were friendly and very customer oriented . I loved the no pressure , haggle free , great pricing on the cars !!! Ended up buying one in the showroom , it was a low mileage , pristine car . More
by glk
Employees Worked With
Steve Groppi, Dave Decarlo
March 12, 2015
Exceptional Dealership I've purchased several vehicles at J&M Automotive and the experience is always pleasant. From the moment you walk through the doors you are greeted wi I've purchased several vehicles at J&M Automotive and the experience is always pleasant. From the moment you walk through the doors you are greeted with friendliness, not pushy salesmen just trying to close a deal. The entire staff there are very professional and courteous, just really good people! This particular vehicle that I just purchased was for my 16 year old daughter, and they went beyond the call to make it a safe dependable car, they understood my concerns, precious cargo ! I wouldn't go anywhere else to buy a vehicle. Just want to thank James, Vinny, Steve & Luis for yet another wonderful buying experience! Mike DelGrosso More
by Mike DelGrosso
Employees Worked With
Luis Vega, James McCowan, Steve Groppi, Luis Rodriguez, Vinny Petta
March 06, 2015
After a brief delivery problem, all went well. After a wait to pick up the car, it was worth it. I was treated quite well. Finance guy was great, and found us a good deal. Salesman was never pushy After a wait to pick up the car, it was worth it. I was treated quite well. Finance guy was great, and found us a good deal. Salesman was never pushy and responded to my inquiries. They went over the vehicle with me to make sure I knew how everything worked. Just need to bring it back when the mirror comes in. More
by jerry
Employees Worked With
Kyle Colby, Bill Dwyer
February 11, 2015
You'll Be shocked!!! I visited J&M with my husband in hopes of maybe checking out my dream car an Audi TT turbo convertible and in a manual transmission which isn't the ea I visited J&M with my husband in hopes of maybe checking out my dream car an Audi TT turbo convertible and in a manual transmission which isn't the easiest to find anymore either!As I and my husband walked in we were greeted by the receptionist, Faith who in mention was very polite efficient and prompt to take care us and even remembered to ask how my sisters wedding was!! Which might be silly but in my eyes that means these people take the time to listen and actually care about you as a person/customer and not seeing you only as dollar sign$$ walking thru the door. Faith then directed us to Derek Dooley our salesperson for life !! He was sweet and made me feel not so sick to my stomach about car buying experience. The buying process was a breeze and walked out of J&M knowing that I got the best deal and if any problems happen to arise Derek assured me he would help in any way he could. I recommended them to all my clients and family members. Don't just take it from me go there and see for yourself!! You'll BE shocked at the wonderful experience you encounter!!! More
by kmonroe62987
Employees Worked With
Derek Dooley,Faith Sciarra,Ken Nelson, Ken Nelson, Derek Dooley, Dannielle Cureton
November 14, 2013
Trust is a funny thing. Some individuals give it openly, Trust is a funny thing. Some individuals give it openly, while others are more hesitant to dole it out. I (regretably) happen to be a person that Trust is a funny thing. Some individuals give it openly, while others are more hesitant to dole it out. I (regretably) happen to be a person that trusts others freely and gives them the benefit of the doubt. To my own demise, I gave J&M Automotive more trust than they have proven to deserve. I purchased my 2002 Mini Cooper from the company in April or May. That gave me about a 7 month window of time to enjoy the fruits of my labor. After spending around ten thousand dollars on what seemed to be a quality car, I was soon shown otherwise. On the drive home, the airbag light lit up. I soon brought the car back within the 30 day warranty period. They assured me the issue was fixed, so I drove home. Not even half way to my destination, the light turned back on. J&M did not fix the problem. At two hours each direction, I found it silly to bother with another warranty trip. That light is still on, the system disengaged, and my life is endangered daily because of these people that "claim" to fix cars. That is not even the beginning. About one month later, the front tires were worn to the wire and had to be replaced. The car alignment was so far off that the service provided laughed. The technician did not even want to touch the car. He told me that the control arm bushings were discovered to be worn almost to the point of nonexistence. I paid hundreds of dollars and went on my way. One month after that, the power steering in the vehicle completely halted. It is nearly impossible to drive the car now. The cherry on top of it all came yesterday. During a routine drive home, the spark plug in the second cylinder blew out, causing all threads to be lost. I am now faced with the task of having the head removed and replaced. This bill will be about $3,000 at a repair shop. Now, in just over half of a year, function of the air bags has become nonexistent, the power steering system has 100% failed, the tires were worn to the wire due to an extreme misalignment not corrected or addressed before sale, and my engine is useless. Paying ten thousand dollars for a Mini Cooper in excellent condition is a perfectly acceptable concept. Paying ten thousand dollars for a piece of horse xxxx that is falling apart at the seams is a tad absurd. I am extremely dissatisfied with this company and all that it stands for. I have been scammed and taken advantage of and I hope that others will realize how horrible your company is as well as the product you sell. Only a dealership of brainless employees would instal aftermarket spark plugs into this type of vehicle. I am not told that the threads slowly loosen, destroying others around them, until the plug blows out, leaving nothing behind. Good job J&M. You sure know how to sell a quality product. Keep up the excellent work. More
by emilyrodrigue
Employees Worked With
Brad
April 11, 2013
Bought a 2005 Kia sedan 14 months ago for 6k and finance it for 5 years. Hoping this car will at least give me 3-4 good years. Fast forward a year later, transmission problem and the JM guys told "its a u it for 5 years. Hoping this car will at least give me 3-4 good years. Fast forward a year later, transmission problem and the JM guys told "its a used car you bought", thanks for that reassuring word. I am stuck with this crap car and still have 4 years to pay. I don't recommend buying a used car from this dealership. If buying a car from this dealership, have some with you that knows about car or a mechanic. Don't take their word and that freaking sticker they pun on the windshield. Stay away!!!! More
by marlocastro1975
Employees Worked With
comu
May 31, 2012
My daughter and I (Mom) went to J&M to try and find a car for her to go to school with. We had searched for a few weeks with no luck. A friend suggested J&M so we went. We were treated with respect and w car for her to go to school with. We had searched for a few weeks with no luck. A friend suggested J&M so we went. We were treated with respect and wew not taken advantage of as girls. The cars we looked at were nice and had a hard time choosing between them. I would like to thank Paul and Kyle for the professional help they gave us. We had one issue with the car 3 weeks later and they took care of it in a timely manner. More
by Gracej
Employees Worked With
Kyle, Paul, Kyle Colby
