J Star Chrysler Dodge Jeep Ram of Anaheim Hills

My sales person was very nice. I wish I could say more but in fact that was the only good thing I experienced from this dealer. I would never recommend buying from this dealership due to the fact they are but in fact that was the only good thing I experienced from this dealer. I would never recommend buying from this dealership due to the fact they are dishonest and shady. I was interested in buying a used vehicle on the lot and upfront it looked great but right away I noticed that the rear tires were completely bald and unsafe to drive with. The salesman tried telling me the tires have 50% tread but when I pointed out that the rear tires were bald he just smiled and said that doesn’t matter because the car is still nice. That’s was the first red flag. After looking at the exterior I went ahead and checked out the inside and the sales person again said the car was cleaned and sanitized. Second lie. There was some weird crusty stuff stuck between the center console. I figured I’d clean it off when I get home anyway because I know for a fact that interior wasn’t sanitized. Finally after test driving it and reviewing the numbers the sales person comes back saying I’ve been approved for financing. He told me “we got you approved with payments of 695.” They gave me a good price for my trade in and with my credit the price was high but understandable. However what I was completely unaware of was that they had already factored in an extra $1000 for an “optional” gap insurance. This was never mentioned once. I guess they were too excited on scamming me for a grand. I was in a hurry and asked the sales person if I could come back in an hour due to prior commitments but suddenly he switched from the friendly sales man to the prison guard and refused to let me leave. They rushed me through the paperwork which actually I respected because they were working for me with a sense of urgency which is hard to find at some places. I signed all the papers still unaware of the add on they snuck in there. I asked what all these papers were that I was signing and they man only said to me that one was for the price of the trade in and another is for the amount I’m financing. Again still unaware that one of those pages included the so called “optional” gap insurance that they decided to add without my knowledge or consent. The main problem that I have it the dishonesty. Had they been upfront with me from the start and mentioned everything I was paying for and what they suggested I pay for then I wouldn’t have a problem. Besides gap insurance is good to have and I would’ve have bought it anyways. It’s just the fact that they hid it from me until I reviewed my paperwork at home a few days later that I saw the charge on there. I understand we all need to make money but don’t take advantage of your customers just to fill your pocket. So in the end I ended up forking over a grand for gap insurance that was never mentioned, paid $340 for a set of rear tires that should’ve been flagged in the safety inspection and replaced, and to top it all off it was leaking engine oil. Fortunately I work on cars for a living and was able to diagnose the problem which was due to the oil filter not being tightened properly. I left feeling satisfied but after experiencing all of this I feel like unsatisfied and taken advantage of. I would never recommend anyone buy a car here nor will I ever purchase anything from this dealership. More

Overall good. They should consider washing customers car before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system th before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system that seems to have been forgotten about. For these two reasons, I rated the quality of work low More

Jonathan and Tim were excellent to work with, both professional and friendly. The are both nice guys. I also so had the pleasure of meeting Jared Merrell, the owner of J Star, he was very nice and car professional and friendly. The are both nice guys. I also so had the pleasure of meeting Jared Merrell, the owner of J Star, he was very nice and cared about my business. A great dealership with great trustworthy people. We will buy all future vehicle's from J Star! More

Great customer service! I did not have an appointment but Nacho greeted me and made me feel welcome and they took care of my Jeep. Nacho greeted me and made me feel welcome and they took care of my Jeep. More

Had my Jeep in several times to fix a problem with the Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. More

The service department was awesome! Preordered my recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! More

Great customer service. Everyone was happy and pleasant to work with. Great to see so many familiar faces again. Thanks Cindy for introducing us to Dawn. She was great to work with and willing to to tak to work with. Great to see so many familiar faces again. Thanks Cindy for introducing us to Dawn. She was great to work with and willing to to take the time to make sure we happy with the vehicle and purchase. More

Nice facility and great selection. Went the extra mile to give me what i wanted. Really professional, my overall experience was great ! Will be buying my next car here again. give me what i wanted. Really professional, my overall experience was great ! Will be buying my next car here again. More

Great service, great customer service, will buy from again.. brought my car to me nice and clean and went through paperwork . Made everything easy for me again.. brought my car to me nice and clean and went through paperwork . Made everything easy for me More