J Star Chrysler Dodge Jeep Ram of Anaheim Hills

UPDATE: after posting this review, I began receiving angry text messages from Adrian: I quote, “Waaaaa waaaaa, my car was dirty, waaaaa...” and, “You’re truly a sad man, good luck with your poor-mans Ra angry text messages from Adrian: I quote, “Waaaaa waaaaa, my car was dirty, waaaaa...” and, “You’re truly a sad man, good luck with your poor-mans Range Rover.” This is the culture cultivated at J Star and will help in understanding my experience noted below. Ohhh, where to begin with this ragtag floperation. I called and gave them a two-hour notice that my wife and I were coming to see a used 2018 Land Rover – they said it would be ready. We arrived to a filthy vehicle and a saleswoman that announced immediately that she knew nothing about the truck. Remember, she works on commission. We liked the Rover, she apologized about how dirty it was, and we sat to discuss the purchase. On the test drive, the trucks TPS was tripping one of the sensors and needed to be fixed. Tim (Sales GM) asked if it was okay to keep the truck overnight, have the sensor fixed, have the vehicle detailed and delivered by 1pm the following day. We agreed. Next day, no phone call to explain a problem, just silence. So, I called around 2pm and Adrian (the dealership lackie) said that it wasn’t ready and that it would be delivered in the evening. For reasons not clearly explained (something about not trusting the porter that was on duty), the vehicle was going to have to be delivered the following morning. At noon, two days after the transaction, I sent Adrian a text message checking on delivery. No response. At all. Silence. (side note, off that guy, he’s useless). Tim surfaces that afternoon to push the delivery to that evening. To add comedy, my wife says, "I feel dirty dealing with these people, I'm going to look over the sales contract carefully." During my call with Tim later that day, we go over my disappointment in the $3,100 my wife found that was added to the deal for ELO (GPS tracker) and ceramic paint protection, and he explains, “Are you sure Dawn didn’t go over this with you? It’s written in the deal sheet and she didn’t review this? I didn’t review it with you because I thought she did.” Let’s pause: the person in charge of finance is pushing off accountability to the saleswoman. Huh… moving on, he then says, “Look, I don’t like these charges added to the deal, either, but we competitively price these vehicles and it’s hard to make money on them, so this helps us.” That was mind-numbing how effortless that dribble spilled out of his used car salesman mouth. Tim also said he would offer me 2-3 years of service to make up for the shortcomings. That's never happened. Three things on the delivery: 1. The vehicle arrived just as dirty as the day we first saw it – 2. There was only one key – 3. The TPS sensor was not fixed. They did nothing on a $63,000 purchase but process paperwork, deceptively add charges to the deal and failed to disclose the vehicle had only one key. LA and Orange counties have an asston of dealerships to bring your business to – J Star isn't one of them. More

The service department here is great. I had an issue from a prior visit, a tire rotation that didn't get completed for whatever reason. They solved the problem to great satisfaction. I've been here a few tim a prior visit, a tire rotation that didn't get completed for whatever reason. They solved the problem to great satisfaction. I've been here a few times now and the appointment times are very fast. I've always been in and out quicker than they estimate. Knowledgeable staff. My car always comes back very clean. Very, very happy with J Star. More

Only dealer I researched that had photos of the make/model/year I was seeking! Everyone was super responsive and friendly. Whole deal done in about a day - all remotely! Then they drove my new car make/model/year I was seeking! Everyone was super responsive and friendly. Whole deal done in about a day - all remotely! Then they drove my new car from Anaheim to WeHo - I never had to leave my home. HIGHLY RECOMMEND More

Cindy was very awesome and much appreciated she kept me updated on what was going on with my vehicle and making sure that I was comfortable while I was waiting for my service to be done updated on what was going on with my vehicle and making sure that I was comfortable while I was waiting for my service to be done More

The dealership is close to my house which makes it very convenient. But, even more impt to me is the ease of scheduling an appt and attentiveness that Nacho has given to me every time i need service. I wou convenient. But, even more impt to me is the ease of scheduling an appt and attentiveness that Nacho has given to me every time i need service. I would highly recommend J Star to othees. More

Great people Very helpful with financing they really Great people Very helpful with financing they really worked on getting us the best financing available with our credit situation Very knowledgeabl Great people Very helpful with financing they really worked on getting us the best financing available with our credit situation Very knowledgeable Great customer service and a huge selection of cars to chose from Service Dept are very flexible and fair pricing A very professional team all around More

It took two times to get my issue fixed. Waited a long time before tech came out and a long time to check out. Called twice and never received a call back. Tech also said he would call me to tell me what time before tech came out and a long time to check out. Called twice and never received a call back. Tech also said he would call me to tell me what the status of my car was and didn't More

I had a rough start at J Star as I was dealing with Rohil via phone for 3-4 days and when I arrived, Rohil was “unavailable” and we were placed with a sales rep who admitted to being there only 5 days. Lucki via phone for 3-4 days and when I arrived, Rohil was “unavailable” and we were placed with a sales rep who admitted to being there only 5 days. Luckily Dawn came to help us and we could not have had a better experience. She is thorough and does not play any games with her customers. She is open and honest and above all, a wonderful individual with great customer service. We were taken care of in regards to some issues with the used vehicle, and I will be back for all of my future vehicles! More

Great experience buying from J Star! Quality inventory of cars and no pressure sales. Easy process from start to finish. They met all my expectations, and I would definitely buy from them again. Thank of cars and no pressure sales. Easy process from start to finish. They met all my expectations, and I would definitely buy from them again. Thank you J Star! More

I went up the first time just to browse. The salesmen were extremely pushy and rude. No masks we’re worn or enforced to be worn. They were in willing to work with the price on a car so I left. I then fo were extremely pushy and rude. No masks we’re worn or enforced to be worn. They were in willing to work with the price on a car so I left. I then found a better car then they’re listing told them I’m going with the other car and then they called me back saying they’ll beat that price. I then went back and was shown the financial report that promised me out the door a certain price. After signing papers they then went and showed my the out the door price was 4000 dollars higher than what they promised and had shown in the original financial report. Then after that the car needed new tires and they couldn’t change car tires in a day so I had to come back a third time only to find that my car still was not ready when I got there and had to wait an hour for it. 10/10 would not recommend More