J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

The service was average, my Jeep was there for 2 days, I called after a couple hours and the representative couldn’t tell me how long the service would take. Then the following day, I receive a call at 530P called after a couple hours and the representative couldn’t tell me how long the service would take. Then the following day, I receive a call at 530P, requesting to pick up my car which was too late of a notice. When I finally pick up my car the following day, hardly any of the staff were wearing masks. I only saw one woman who was the cashier wearing masks. Just seemed like the company had complete disregard a pandemic was happening. I even asked the woman why no one was wearing masks. She stated, we’re all supposed to be. More

Amazing staff from start to finish!! Loved working with Cindy and meeting a few other great people that were really kind and helpful- thank you! Cindy and meeting a few other great people that were really kind and helpful- thank you! More

Overall good. They should consider washing customers car before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system th before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system that seems to have been forgotten about. For these two reasons, I rated the quality of work low More

Great customer service! I did not have an appointment but Nacho greeted me and made me feel welcome and they took care of my Jeep. Nacho greeted me and made me feel welcome and they took care of my Jeep. More

Had my Jeep in several times to fix a problem with the Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. More

The service department was awesome! Preordered my recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! More

Great customer service from Cindy. Went above and beyond, answered all my questions. Service was done faster than expected. My visit was hassle free thanks to her. Cindy seemed like a great person in general answered all my questions. Service was done faster than expected. My visit was hassle free thanks to her. Cindy seemed like a great person in general. More

Amazing service. The whole team from start to finish was great. My car was cleaned in and out. Thank you Jstar. Always a pleasure and everyone makes you feel at home. great. My car was cleaned in and out. Thank you Jstar. Always a pleasure and everyone makes you feel at home. More

Cindy, my service advisor was terrific! She kept me in the loop, arranged my rental car and delivered on every level of excellent customer service! the loop, arranged my rental car and delivered on every level of excellent customer service! More

Cindy always does an excellent job. She’s attentive and knowledgeable and greats me in a friendly manner. She helped me with a previous issue with my Jeep which took months to fix but it finally got repair knowledgeable and greats me in a friendly manner. She helped me with a previous issue with my Jeep which took months to fix but it finally got repaired. I appreciate her. Thank you Cindy! More