J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

I will not be buying a vehicle or stepping foot into this dealership ever again. Very poor service and treatment of customers. Took four hours for my oil change while I made an appointment. They weren’t that dealership ever again. Very poor service and treatment of customers. Took four hours for my oil change while I made an appointment. They weren’t that busy at all. I was very patient. Treated me like I wasn’t even there. More

My jeep patriot needed multiple recall repairs as well as a smog check. Nacho who help me in service was fantastic. Let’s put it this way: at other dealers something always goes wrong. Not only was everythin a smog check. Nacho who help me in service was fantastic. Let’s put it this way: at other dealers something always goes wrong. Not only was everything done right, it was done as promised efficiently and as expected. I am so happy J. star also is a jeep dealer there would be no reason to go anywhere else. Nacho thank you for all of your efforts and by the way, he fit me in on a days notice. Thanks again!! More

Took my jeep in for service for a shifter error and was provided excellent service and the worked around my needs to get things done provided excellent service and the worked around my needs to get things done More

Prompt check in . With Covid , I noticed the service staff did not wear masks so it didn’t feel as if they were concerned with recent Covid issues . staff did not wear masks so it didn’t feel as if they were concerned with recent Covid issues . More

I have to say, I'm really trying to be a JStar loyalist. This includes referring as many friends as I can to JStar. But the service dept. with few exceptions is atrocious. JStar service dept has done a l This includes referring as many friends as I can to JStar. But the service dept. with few exceptions is atrocious. JStar service dept has done a lot to cause my friends to migrate to other dealerships. Follow up, thoroughness and speed all score a D or lower. More

I had yet another great experience at Jstar!! Dropped of my 2019 Ram Rebel for its first service. I had some concerns I wanted Jason to check out, and he went out of his way to listen to me. Jason made sure my 2019 Ram Rebel for its first service. I had some concerns I wanted Jason to check out, and he went out of his way to listen to me. Jason made sure everything was checked on my truck and safe to drive. Nacho was also great, overall great customer service at all levels on my interactions. Will continue to bring my truck here and will refer my friends and family. More

J Star is THE BEST DEALERSHIP EVER!! We have, on every occassion, been treated with humor, quick responses, always friendly, smiling, knowledgeable & professional. Nacho, Baylee & Dawn are AWESOME!!! occassion, been treated with humor, quick responses, always friendly, smiling, knowledgeable & professional. Nacho, Baylee & Dawn are AWESOME!!! More

Great Place to do business. Friendly, knowledgeable, helpful. Up front and honest. Work done when promised. I have had terrible experiences at other Jeep dealerships and it is so refreshing to deal w helpful. Up front and honest. Work done when promised. I have had terrible experiences at other Jeep dealerships and it is so refreshing to deal with J Star that I actually look forward to bringing my car in for service. When it is time to buy another Jeep I will not go anywhere else. More

Worse dealership I've ever dealt with. My car was there LITERALLY for almost 2 months getting its radiator replaced. They didn't even give me a loaner. I went almost 2 months without a car. They used the"i LITERALLY for almost 2 months getting its radiator replaced. They didn't even give me a loaner. I went almost 2 months without a car. They used the"it's because of COVID" excuse, so I actually tried to help and found a place that sells my car's radiator (OEM too). Nope. They wouldn't do it. So I finally pickup the car and on the drive home the check engine light comes on. Yep...had to take it back. They allegedly fixed that issue, but on my way home I now have another alarm telling me "I/C Coolant Level Low." Yep, you guessed it... gotta take it back. I gave them a chance to do the honorable thing and take the car back and give me credit towards another vehicle on their lot. Nope...not willing to do the honorable thing. Luckily, California protects consumers in this situation with Lemon Laws. More

Service here is nothing but average. Even with an appointment it always seems to take a while before someone is available to check you in. This last visit, I dropped my car off right at opening 7:30 appointment it always seems to take a while before someone is available to check you in. This last visit, I dropped my car off right at opening 7:30 am. By 3:30 I still hadn’t heard from them for an update on my car. I ended up calling for an update. They said the car was just about ready just needed to be washed. I picked up at 5:30. The car was ready but never got washed. Picking up is always a process here. I waited at the cashier window for at least 10 minutes. Had multiple people see me and walk right by me without even asking if I needed help. I finally tracked someone down who checked me out and then it took over 10 minutes for them to bring the car around (10 mins sounds petty, but I could see my car parked about 100 ft. Away from where I was standing) More