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J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center
Anaheim, CA
357 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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357 Reviews of J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center
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August 28, 2020
Service here is nothing but average. Even with an appointment it always seems to take a while before someone is available to check you in. This last visit, I dropped my car off right at opening 7:30 appointment it always seems to take a while before someone is available to check you in. This last visit, I dropped my car off right at opening 7:30 am. By 3:30 I still hadn’t heard from them for an update on my car. I ended up calling for an update. They said the car was just about ready just needed to be washed. I picked up at 5:30. The car was ready but never got washed. Picking up is always a process here. I waited at the cashier window for at least 10 minutes. Had multiple people see me and walk right by me without even asking if I needed help. I finally tracked someone down who checked me out and then it took over 10 minutes for them to bring the car around (10 mins sounds petty, but I could see my car parked about 100 ft. Away from where I was standing) More
by Jeepdave
Verified CustomerEmployees Worked With
Cindy Shelton
August 27, 2020
This is our new spot for Jeep service and all our dealer needs. Cindy went above and beyond for our car and our warranty rights. We decided to transfer our service contract to J Star after discovering that needs. Cindy went above and beyond for our car and our warranty rights. We decided to transfer our service contract to J Star after discovering that our initial Jeep dealer in Santa Monica had been submitting false claims under our car service warranty - charging for mileage service intervals to Mopar without performing the actual service on our Jeep. Cindy at J Star stepped in and worked with Jeep HQ to get my Jeep back in shape and performed missed mileage service on our car. The Jeep now drives soooo much better -the nightmare is over and thank you Cindy!! More
by JeepNadi
Employees Worked With
Cindy Shelton
August 27, 2020
I was not notified by service writer that vehicle was ready. Vehicle was not available for pick up when I arrived . I had to wait approximately 10 minutes. Never received follow up regarding rust issue. ready. Vehicle was not available for pick up when I arrived . I had to wait approximately 10 minutes. Never received follow up regarding rust issue. Service writer said he would notify me but never did. I will try the dealership one more time with a different service writer. This was my first service and oil change. Tire pressure was not checked. Vehicle Pressure alert indicated all tires were not properly inflated. More
by rshaus
Employees Worked With
Nacho Mora
August 25, 2020
Great service. Very nice people. Easy directions to drive to. Pick up driver was super nice and was a good driver. Overall great place to take your car. to. Pick up driver was super nice and was a good driver. Overall great place to take your car. More
by susanmartian
Employees Worked With
Cindy Shelton
August 25, 2020
Service was for a recall - I wish they would have called me to tell me my brakes needed to be fixed:( — I would have kept my car there longer to get those done me to tell me my brakes needed to be fixed:( — I would have kept my car there longer to get those done More
by Mary
Employees Worked With
Jay Ligorria
August 22, 2020
Great service all around!!! Will recommend to other friends and family!!! Car works great, and really happy about the work. Will return in the near future! friends and family!!! Car works great, and really happy about the work. Will return in the near future! More
by HappyCostumer
Employees Worked With
Jay Ligorria
August 21, 2020
First time visit with my 2017 JKU. Clean entry. Coffee and seating available. Used a coupon to get a better rate on an oil change. Cindy was friendly and responsive. Cons, i never got any email of the and seating available. Used a coupon to get a better rate on an oil change. Cindy was friendly and responsive. Cons, i never got any email of the paperwork...may have just been a glitch. It did take 2 weeks to complete my job, but it was a replacement of the rear differential assembly so that’s a pretty big job and getting parts on time during COVID is also a challenge. I would say i had a 5 star experience, but all my work was covered by warranty so it’s easy to be happy with the work when you didn’t have any out of pocket. That said, the work that was done seems to be top notch and I’m, so far, very happy with the quality of the work. More
by JKU Rubicon
Employees Worked With
Cindy Shelton
August 20, 2020
Cindy was not only helpful and quick but she had remembered me from my previous visit which had to have been at least 4 months prior. It’s nice to have your car serviced where people are friendly an remembered me from my previous visit which had to have been at least 4 months prior. It’s nice to have your car serviced where people are friendly and remember you. More
by HDIECKGRAEFE
Employees Worked With
Cindy Shelton
August 16, 2020
Great Service All Around I recently switched to this dealer for Jeep service and am very impressed! When they answer the phone, they are very helpful and take the time to expl I recently switched to this dealer for Jeep service and am very impressed! When they answer the phone, they are very helpful and take the time to explain everything to you. Most dealers, just transfer you to the "service" department. Both times, I walked away with only the deductible! I was scared that they might recommend other services and take advantage of me, but this is definitely is not true. It was very easy to get an appointment and service was very quick. They kept me updated of the status as well, which I appreciate. More
by LYNETTEMSWANSON
Employees Worked With
Nacho Mora, Baylee Shelton
August 15, 2020
Excellent work. Jstar was a clean and inviting, made me feel comfortable, everyone was super helpful. Couldn’t ask for a better experience. And they work very quick. feel comfortable, everyone was super helpful. Couldn’t ask for a better experience. And they work very quick. More
by c.allmendinger1
Employees Worked With
Other Employees :
Jay Ligorria, Nacho Mora, Cindy Shelton, Baylee Shelton
