J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

I had my van towed there, 3 different people promised to call me with status, I had to keep calling them for information. Otherwise 5 stars. call me with status, I had to keep calling them for information. Otherwise 5 stars. More

The service writer did his best, even though there was a 4 week delay on my parts. The only issue I have is with whoever worked on my truck. There we’re screws on my floorboard, a couple of leftover nuts re 4 week delay on my parts. The only issue I have is with whoever worked on my truck. There we’re screws on my floorboard, a couple of leftover nuts resting on my tonneau cover, and my OEM seat covers on both front seats were not secured and the bottoms just flap and drag on the floorboards. Now that’s inexcusable. More

Excellent service Called for a service appointment, call was answered promptly and professionally. Cindy checked for parts on a recall and scheduled me for the next day Called for a service appointment, call was answered promptly and professionally. Cindy checked for parts on a recall and scheduled me for the next day. Repair was done in time promised, the shuttle driver was great. You could not do any better. More

Jose Mora has excellent customer service, this is the second time I've been into the service department an he helped me both times an took great care of me, in fact everyone was helpful an took good care second time I've been into the service department an he helped me both times an took great care of me, in fact everyone was helpful an took good care of me. I wouldn't hesitate to recommend JStar. More

The speed and professionalism of the staff was incredible. Cindy was kind and understanding and fought to get my vehicle done quickly and efficiently however the problem was not fixed. When i call incredible. Cindy was kind and understanding and fought to get my vehicle done quickly and efficiently however the problem was not fixed. When i called Cindy said to bring it in and we will keep working on it. More

Brought my 2015 Dodge Dart 06-15-2020 and my Service Consultant Cindy very personable, professional patient and quite helpful!!! Great Experience made everything effortless thank you Cindy Consultant Cindy very personable, professional patient and quite helpful!!! Great Experience made everything effortless thank you Cindy More

I pulled up and asked how long an oil change would take? He told me an hour so I waited. And actually sat for 2 hours. Before walking outside to see if my car had been started on. I saw it parked out front. He told me an hour so I waited. And actually sat for 2 hours. Before walking outside to see if my car had been started on. I saw it parked out front. I walked in and tried to find someone to ask. But there was no receptionist, I waited and stood by the wall until I saw someone and asked him how much longer it would take. He said it was finished and he just had to gather my paperwork. No car wash for me car. No car sticker to let me know the next oil change. Nobody around to update me on the progression of the service. I had no sticker on my window to let me know my next oil change. So I called, I was transferred to service and the woman said would check on the mileage for me. When she clicked over it was a different new woman....not knowing who I was or why I was calling. More

Great service My jeep gladiator broke down not long after I bought it. The owner of the business answered all of my calls on his cell phone and the service team wor My jeep gladiator broke down not long after I bought it. The owner of the business answered all of my calls on his cell phone and the service team worked hard to get the problem fixed. Highly recommend. Nacho Mora kept me up to date through text it was great. Thanks. More

Horrible service and communication. First online it states you open at 7am and no one answered till 8:30. Then I was told it would take 1 1/2 to do my oil change, 4 hours later they try to charge me $1 states you open at 7am and no one answered till 8:30. Then I was told it would take 1 1/2 to do my oil change, 4 hours later they try to charge me $128 for a service I had already paid, then they gave me my truck without a wash! Last time giving them my business! More