JN Chevrolet

Zero Stars - Extremely Poor Service at JN Chevrolet I had an incredibly disappointing experience with JN Chevrolet that I feel compelled to share. My vehicle was serviced on November 13, 2024, because th had an incredibly disappointing experience with JN Chevrolet that I feel compelled to share. My vehicle was serviced on November 13, 2024, because the fan under the hood was running loudly and continued even after the car was turned off. Additionally, the air conditioning wasn’t functioning. After a diagnostic, I was told the engine coolant temperature sensor was the issue. I paid $845.61 and was assured that the problem was resolved. However, less than a week later, the same issues returned, and I had difficulty starting the car. I brought it back on November 19, 2024, but after three days, I was told they couldn’t find anything wrong and was instructed to pick it up on November 22. To my dismay, the same problems reappeared immediately upon returning home, now with the engine light illuminated. When I tried to address this in November, I was threatened with police involvement and told they would call my military chain of command, yet my vehicle's issues remained unresolved. This treatment was completely unacceptable. On February 28, 2025, I contacted the service center again and encountered rudeness from a female representative who informed me I couldn't receive my invoice without a charge and claimed they had no control over the part I purchased, even if it was defective. This lack of accountability is troubling, especially since I paid for a service that did not resolve the issues. Today, I had to go to another auto shop for the same problem and ended up paying for the repair again. The new dealership confirmed they were addressing the exact issue that JN Chevrolet claimed to have fixed, which was discussed while the JN service representative was on the phone. Overall, my experience at JN Chevrolet has been nothing short of frustrating and unprofessional. I would not recommend this dealership to anyone seeking reliable service. More

Mike was absolutely amazing from start to finish. Greeting me at the door to immediately getting to work on finishing me a car with in my range of pricing. He found amazing cars for me and of course Greeting me at the door to immediately getting to work on finishing me a car with in my range of pricing. He found amazing cars for me and of course went into detail with each car he brought to my attention. Charmer for sure and makes the experience easy and stress free. MUCH LOVE TO MIKE THATS MY BOY!!! 5 stars all around the board. More

I’ve had several new cars in my time. I’ve never experienced the customer service received by the car salesmen we had named Mike. He was accommodating and used the time we had to ensure m I’ve never experienced the customer service received by the car salesmen we had named Mike. He was accommodating and used the time we had to ensure my daughter received what fit her and what fit her budget. He was transparent, thorough and genuine in his actions and with his intentions. I am normally really uneasy around car salesmen because they always have a hidden agenda. Mike made it easy to trust him. He made sure we understood the numbers and what would take place every step of the process. He even took the time to entertain my mother’s questions and expectations of him. He was thorough with my daughter as this is her first new vehicle. He walked her through every step and even took the time to help her to set up of her “My Chevrolet.” All in all, Mike is exceptionally professional, warm and inviting. I will send anyone looking for their next vehicle to him. My family and I thank you for your patience and exemplary customer service! Respectfully, MAJ Gourdine More

If you’re looking for someone who genuinely cares about their customers and delivers excellence in both service and quality, look no further than Mike.M at JN I will definitely be returning and highly reco their customers and delivers excellence in both service and quality, look no further than Mike.M at JN I will definitely be returning and highly recommend them to anyone in need of exceptional service! More

Amazing experience! The staff was helpful, professional, and made the process smooth and stress-free. Highly recommend! The staff was helpful, professional, and made the process smooth and stress-free. Highly recommend! More

Geat custumer service from mike never felt pressured and everything was smooth drove out with a new used car. Will defintly come back tp upgrade in the future. everything was smooth drove out with a new used car. Will defintly come back tp upgrade in the future. More

Outstanding service && very helpful ! Buddy Gomez & Mike Marcelin were so amazing !! We will definitely refer our family & friends ! Buddy Gomez & Mike Marcelin were so amazing !! We will definitely refer our family & friends ! More

The JN Chevrolet team is super amazing. I was blown away by the level of professionalism and expertise displayed by this company. My service was exceptional and the process was quick. Mike I was blown away by the level of professionalism and expertise displayed by this company. My service was exceptional and the process was quick. Mike kept us updated throughout the entire process on becoming a brand new Chevrolet Suburban owner. Not only did he guide us into our new purchase for my Ohana, he also took care of making sure our vehicle was perfect in every way, and fit us just right. Go see brada Mike Marcelin at JN Chevrolet if you’re looking for some amazing support, a new family member or some vehicles. Thanks again Mike for all your support and assistance. We will definitely be purchasing again. More

This dealership and their employees were very professional, therewas no pressure whatsoever. The establishment was inviting and clean. Logan was kind and courteous who offered me smiles and under professional, therewas no pressure whatsoever. The establishment was inviting and clean. Logan was kind and courteous who offered me smiles and understanding. Customer Service was 100% the best ! I will and would recommend JNChevrolet Honolulu to all my Ohana and friends. More

The most awesome dealership in Hawaii. Under the incomparable management of Mike, we had our Honda Accord Coupe delivered to our home. Thank you JN Chevrolet! Under the incomparable management of Mike, we had our Honda Accord Coupe delivered to our home. Thank you JN Chevrolet! More