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JTs Chrysler Jeep Dodge

Lexington, SC

3.4
547 Reviews

4838 Sunset Blvd

Lexington, SC

29072

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Showing 547 reviews

October 05, 2023

I'm a first time buyer and they listened to what I wanted and what I could afford. They gave me options based on this, I ended up falling in love with the 3rd car they showed me! They gave me a great deal an More

by ashleypatt98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The new guy
Oct 06, 2023 -

JTs Chrysler Jeep Dodge responded

We are delighted to know we were able to provide 5-star service to you. Our team always aims to go above and beyond in creating excellent customer experiences, and receiving shout outs like this means the world to us! Thank you for taking the time to leave your kind recommendation, we hope we'll have the pleasure of serving you again soon!

September 21, 2023

This was THE worst experience I've ever had with a dealership. I've worked at 1 been a customer at a dealership in the state of New Jersey& South Carolina. I was told the vehicle was being serviced by More

by annettbrisbon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don service manger , Chaz
Sep 21, 2023 -

JTs Chrysler Jeep Dodge responded

We apologize that you’re disappointed in your experience, and never want our customers to feel this way. Please reach out to our management team at (855) 979-5400 so we can discuss this in greater detail and better assist you. We look forward to working with you soon.

Sep 21, 2023 -

annettbrisbon responded

I called this number so many times for Mark Jacobs, I really hope the next female customer you get treated way more than I did. I'll consider calling it.

September 10, 2023

They were up front and honest. They worked with me to get the best deal for me. More

by Zcalvin89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javon, Robbie
Sep 10, 2023 -

Zcalvin89 responded

I’m enjoying my car. The staff was friendly and helpful throughout the hole process.

Sep 10, 2023 -

Zcalvin89 responded

Javon, was my salesman and Robbie was the manager that worked hard to get me the best financing.

Sep 11, 2023 -

JTs Chrysler Jeep Dodge responded

Hey Z, thank you for taking the time to recognize Javon's and Robbie's amazing and straightforward service. We are thrilled to know you had a great experience, and that our team has earned your future business. Thanks for being a valued customer. We can’t wait to work with you again!

Sep 11, 2023 -

Zcalvin89 responded

Thanks to JT Chrysler Jeep, check them out if your looking for a new car or pre owned thanks Jovan and Robbie for making this purchase a pleasurable one.

September 02, 2023

Salesman/Tech clerk very knowledgeable and helpful Service quick than thought. Left in very timeful manner More

by thomaspreshema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 03, 2023 -

JTs Chrysler Jeep Dodge responded

We are thrilled to read how pleased you were with your amazing service experience! We love hearing that our team went above and beyond to ensure you got exactly what you wanted. Thank you for your support of JTs!

August 28, 2023

Avoid buying used! I bought a 2020 Armada the week of July 24th and within a week of buying it the AC went out and costed an arm and a leg to fix. I called the dealer More

by Ryan Branham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 29, 2023 -

JTs Chrysler Jeep Dodge responded

We recognize your review. Now that we have your first and last name we can look more into your situation and respond appropriately, Thanks for bringing this to our attention. We will respond shortly.

August 21, 2023

Very thorough with everything that was taking place and went over recommended services that were upcoming More

by staffsarge09102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 22, 2023 -

JTs Chrysler Jeep Dodge responded

Our team can’t thank you enough for your awesome feedback! We’re thrilled to hear our team provided you with an attentive and professional service experience. From all of us here at JTs Kia of Columbia, we value your support and are excited to serve you again!

August 20, 2023

Service department is very professional. The waiting room with the large window allows you to observe the service performed on the vehicles. More

by Steve J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
Aug 20, 2023 -

JTs Chrysler Jeep Dodge responded

Our team is thrilled to hear that we exceeded your expectations and made this visit a five-star success! Thank you for your wonderful feedback and support of JTs Chrysler Dodge Jeep RAM.

August 17, 2023

I've never seen anything like it. We found a car at this dealership and paid the deposit to hold the car , and were called couple days later to "refund our money" because they sold it More

by BigCountry
Recommend Dealer
No
Employees Worked With
Jared
Aug 17, 2023 -

JTs Chrysler Jeep Dodge responded

We apologize that you’re disappointed in your experience, and we never want our customers to feel this way. Please reach out to our management team so we can discuss this in greater detail. We want to give you more of a detailed response but without a vehicle referenced or a formal name to search, we do not know much about your experience. Call (803) 220-3725 and ask for our management team. We look forward to working with you!

Aug 17, 2023 -

BigCountry responded

You can see I left the employee’s name. His name is Jared. If you’d take the time to talk to your employees, they can tell you all about it. And I did call for management team. I was told by John that he’s sorry but it’s not their fault. And Jared is a new employee who didn’t know better and he wasn’t supposed to take deposits. Well, the finance guy is not a new employee and he took my deposit. So your management teams explanation makes no sense. He was arguing with me over the phone. I was told that he would be gladly to return my deposit or sell me another car. If this is what you call “make it right” I have no words for you.

Aug 17, 2023 -

JTs Chrysler Jeep Dodge responded

Upon further review we agree with our team's actions. We had the car held for you and we tried to reach out to you for two days and never heard back from you. We assumed that you no longer had interest in this vehicle. That is why we are issuing you a refund. We are not in the business of keeping money that we did not earn. We are happy to help you in your search for a new vehicle if you so choose. We hope this clears up any confusion and you can always reach out to us if you have any additional questions. Call (803) 220-3725.

Aug 17, 2023 -

BigCountry responded

I have the buyers order which you have signed. I guess I will have to take it to the consumer’s affairs to file a complaint.

August 14, 2023

I had a nice experience at J. Ts. The service staff are all friendly and willing to help . We relocated to this area not too long ago, so it was nice to find a dealer for our j More

by Keriann613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 15, 2023 -

JTs Chrysler Jeep Dodge responded

Thank you for awesome review Keriann613! We look forward to helping you with your automotive needs. Welcome to the area.

August 11, 2023

Great customer and great customer support from the team always have car service there. Thank More

by peeples11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Aug 13, 2023 -

JTs Chrysler Jeep Dodge responded

Our team can’t thank you enough for your wonderful feedback. We are thrilled to hear you had the exceptional experience. We appreciate your business and look forward to serving you again. Thanks for choosing JTs!