Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

JTs Chrysler Jeep Dodge

Lexington, SC

Overview
Reviews
Vehicles
3.9
540 Reviews
Call Dealership (803) 220-3725
View Awards

4838 Sunset Blvd

Lexington, SC

29072

Directions

By Type

Showing 540 reviews

August 20, 2023

Service department is very professional. The waiting room with the large window allows you to observe the service performed on the vehicles. More

by Steve J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
Report | Print
Aug 20, 2023 -

JTs Chrysler Jeep Dodge responded

Our team is thrilled to hear that we exceeded your expectations and made this visit a five-star success! Thank you for your wonderful feedback and support of JTs Chrysler Dodge Jeep RAM.

Helpful
August 17, 2023

I've never seen anything like it. We found a car at this dealership and paid the deposit to hold the car , and were called couple days later to "refund our money" because they sold it More

by BigCountry
Recommend Dealer
No
Employees Worked With
Jared
Report | Print
Aug 17, 2023 -

JTs Chrysler Jeep Dodge responded

We apologize that you’re disappointed in your experience, and we never want our customers to feel this way. Please reach out to our management team so we can discuss this in greater detail. We want to give you more of a detailed response but without a vehicle referenced or a formal name to search, we do not know much about your experience. Call (803) 220-3725 and ask for our management team. We look forward to working with you!

Aug 17, 2023 -

BigCountry responded

You can see I left the employee’s name. His name is Jared. If you’d take the time to talk to your employees, they can tell you all about it. And I did call for management team. I was told by John that he’s sorry but it’s not their fault. And Jared is a new employee who didn’t know better and he wasn’t supposed to take deposits. Well, the finance guy is not a new employee and he took my deposit. So your management teams explanation makes no sense. He was arguing with me over the phone. I was told that he would be gladly to return my deposit or sell me another car. If this is what you call “make it right” I have no words for you.

Aug 17, 2023 -

JTs Chrysler Jeep Dodge responded

Upon further review we agree with our team's actions. We had the car held for you and we tried to reach out to you for two days and never heard back from you. We assumed that you no longer had interest in this vehicle. That is why we are issuing you a refund. We are not in the business of keeping money that we did not earn. We are happy to help you in your search for a new vehicle if you so choose. We hope this clears up any confusion and you can always reach out to us if you have any additional questions. Call (803) 220-3725.

Aug 17, 2023 -

BigCountry responded

I have the buyers order which you have signed. I guess I will have to take it to the consumer’s affairs to file a complaint.

Helpful
August 14, 2023

I had a nice experience at J. Ts. The service staff are all friendly and willing to help . We relocated to this area not too long ago, so it was nice to find a dealer for our j More

by Keriann613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Aug 15, 2023 -

JTs Chrysler Jeep Dodge responded

Thank you for awesome review Keriann613! We look forward to helping you with your automotive needs. Welcome to the area.

Helpful
August 11, 2023

Great customer and great customer support from the team always have car service there. Thank More

by peeples11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Aug 13, 2023 -

JTs Chrysler Jeep Dodge responded

Our team can’t thank you enough for your wonderful feedback. We are thrilled to hear you had the exceptional experience. We appreciate your business and look forward to serving you again. Thanks for choosing JTs!

Helpful
August 10, 2023

We have a 2023 Jeep Grand Cherokee L and love the car and the service we receive at JT’s. Tim in service is always helpful and attentive. Keeps informed of service time and offers to assist in anyway he can. More

by Ron Larkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Bott and Tim in Service
Report | Print
Aug 11, 2023 -

JTs Chrysler Jeep Dodge responded

We're so happy to hear that we could make your service process easy and pleasant! Tim will be happy to have earned your kind recognition and hear that they were able to make your experience worth 5-stars. Thanks so much for taking the time to leave your recommendation!

Helpful
August 10, 2023

Service is very quick and easy When I had a problem with my truck. The service Tech's was on top of everything they was waiting on my truck to arrive at the shop fixing the problem, the staff members was fr More

by tyrecoabney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliot pares, John teal
Report | Print
Aug 10, 2023 -

JTs Chrysler Jeep Dodge responded

Hi tyrecoabney, thank you for being a loyal customer. We value your business, and are absolutely delighted that our team provided the exceptional experience you deserve. Thank you for choosing JTs Chrysler Dodge Jeep RAM.

Helpful 1
July 31, 2023

We have taken our vehicles there for about 5 years or more and we have always had great service. More

by MathisFam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Aug 01, 2023 -

JTs Chrysler Jeep Dodge responded

Thank you very much for your generous comment and rating. We are delighted to hear you had such a wonderful buying experience with our team time and time again. Thank you for choosing JTs!

Helpful
July 31, 2023

We had a great experience. Juwand was a great salesman. In the world of overpriced used cars, we got a very fair deal. We are extremely happy with the vehicle. More

by ccoggeshall68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwand
Report | Print
Aug 01, 2023 -

JTs Chrysler Jeep Dodge responded

We're thrilled to have earned your recommendation! Our team works hard to create 5 star experiences for our customers, and we're delighted to know that we could reach that standard for you. We hope you enjoy your car for years to come, and our team hope to have you back again soon! Take care.

Helpful
July 23, 2023

Service is always quick and easy check in. Customer service is always A+. The service techs are very knowledgeable at fixing any problems that you may have. More

by breon4224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember the ladies name but she always check me in.
Report | Print
Jul 24, 2023 -

JTs Chrysler Jeep Dodge responded

Breon4224, you have given the team at JTs Chrysler Dodge Jeep RAM an awesome feeling of accomplishment knowing we were able to provide you with a top-notch experience! Thank you so much for the fantastic rating and for being a valued customer. Have a great day!

Helpful
July 21, 2023

Second time in for new Jeep recall notices. Tim in service is always on the job. Took care of me like I owned the place. The people are friendly and capable. Won’t by a Jeep anywhere else. More

by Ron Larkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service, Tim Bott at the desk
Report | Print
Jul 24, 2023 -

JTs Chrysler Jeep Dodge responded

Ron, you have given the team at JTs Chrysler Dodge Jeep RAM an awesome feeling of accomplishment knowing we were able to provide you with a top-notch experience! Thank you so much for the fantastic rating and review! Thank you for being a valued customer. Have a great day!

Helpful
1
2
3
4
...
54