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JTs Chrysler Jeep Dodge
Lexington, SC
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 547 reviews
November 20, 2015
Make sure your rep knows his job! I called to make a service appoitment. The rep I talked to gave me an appoitment for six days later at 10:30 AM. I arrived at the dealership at my ap I called to make a service appoitment. The rep I talked to gave me an appoitment for six days later at 10:30 AM. I arrived at the dealership at my appointed time and was told by the same rep that they would get right on it. Well the car sat in line for an hour with nothing done and I asked the rep what was going on since the service needed was just making sure some loose bolts from previous work were secure. He said that they would get right on it. 30 minutes later (i.5 hours after my assigned appointment, my car had not moved. I asked about transportation home and pick up the car after lunch. He said ok and would cazll when it was ready. No call. I called the next morning and was told by a new rep that he had taken over my car service and it would be ready by the time I got to the dealership. They sent a car to pick me up and when I got there, the car was ready and I was told that the original rep was new and that wass the reason why it took 24 hours to tighten two bolts. Let me say, the work was great and all other people except the original rep were very knew what they were doing and helpful. I still rate this service department as excellent but I do suggest that they improve their customer rep training More
by jagsub
Employees Worked With
Troy (first rep)
November 14, 2015
Can't WAIT for the New Dealership to be OPEN When the NEW Dealership is up and running it will be a great place to have service. Parking lot and this dealership is to small to handle ALL of the When the NEW Dealership is up and running it will be a great place to have service. Parking lot and this dealership is to small to handle ALL of the business it has coming in. That says alot for this dealership. Service department trys so hard to keep EVERYONE happy but you can only do so much with what you have to work with. Gina and Don and the service staff are great. Give them a 10..... More
by Debbiedw
Employees Worked With
Gina
October 20, 2015
Ask for Rhett Huffman, great service! This was my second time dealing with Rhett Huffman and as before, it was a great experience. He was patient, despite a heavy customer load and an even This was my second time dealing with Rhett Huffman and as before, it was a great experience. He was patient, despite a heavy customer load and an event going on at the store, and did not rush me. He walked carefully through each of my options, addressed each of my concerns, and did all of it as thoroughly as possible in order to make sure I got the best deal for my price range AND the Jeep I wanted. He was even willing to work with limitations I had on what I could put down that day, and worked it into my lease contract. Basically everything he did was to accommodate me the best and most cost effective way possible and that's the kind of service that creates loyal customers who keep coming back. Because of Rhett's service I plan to rent/lease/buy from you guys again when this lease is up, and am looking forward to it! Thank you Rhett, and JT Chrysler. More
by ShaneA
Employees Worked With
Rhett Huffman
October 01, 2015
NEW TRUCK PURCHASE Great staff, friendly and quick service. I had a question on some pin stripping and it was taken care of before I finished the service area tour. Great staff, friendly and quick service. I had a question on some pin stripping and it was taken care of before I finished the service area tour. More
by Veball
Employees Worked With
RHETT H.
September 25, 2015
Great experience Was greeted at the door by Kurt Matthews .told him I was looking for a new wrangler. He was very informative and knowledgeable about the vehicle. Gave Was greeted at the door by Kurt Matthews .told him I was looking for a new wrangler. He was very informative and knowledgeable about the vehicle. Gave me a great price and made it easy and painless. Josh in the finance department got me a great interest rate and also very helpful. Thanks for all your help Debbie More
by Debbie
Employees Worked With
Kurt Matthews
September 18, 2015
2nd vehicle I purchased my second vehicle from JT's in Lexington and I'm very satisfied. The saleman was very pleasant and worked with my extenuating circumstanc I purchased my second vehicle from JT's in Lexington and I'm very satisfied. The saleman was very pleasant and worked with my extenuating circumstances to get me in a vehicle that day. I would recommend them to my friends. More
by Betty Boop
Employees Worked With
Josh Paschall
September 15, 2015
Tune up Took me in on time, did the specific things I asked for and got me out within my time frame. Excellent work including testing all O2 sensors. Took me in on time, did the specific things I asked for and got me out within my time frame. Excellent work including testing all O2 sensors. More
by jagsub
Employees Worked With
Service Manager, Gina
September 14, 2015
Oil change We had an appointment for an oil change on our new Jeep Wrangler. We did not have to wait and the service crew were very friendly. We will be returnin We had an appointment for an oil change on our new Jeep Wrangler. We did not have to wait and the service crew were very friendly. We will be returning for our next service More
by Ken/elaine
Employees Worked With
Do not know the names of service people
September 11, 2015
Great staff and service Whenever I need, I just call and they have always scheduled a time that is convenient for me. When I get to the shop, the check-in time is quick and t Whenever I need, I just call and they have always scheduled a time that is convenient for me. When I get to the shop, the check-in time is quick and they are always very welcoming. I usually wait for my car and the service time is what has been expressed to me when I checked in, so I don't feel stuck for hours. The staff have wonderful smiles and are always very pleasant to deal with. More
by Mollymop
Employees Worked With
Gloria, Steve, forgot the gentleman in the service center.
September 09, 2015
Great Customer Service The buying experience I had at JT's was outstanding. My sells person, Kurt was great to work with and even after the purchase called twice to make su The buying experience I had at JT's was outstanding. My sells person, Kurt was great to work with and even after the purchase called twice to make sure everything with the vehicle was good. Thanks JT More
by WChastain
Employees Worked With
Kurt
