JTs Kia

pleasurable and informative Kudos to Nick Lynn and J White. They made the experience a pleasurable one. They were able to answer all of my questions regarding the car, the purc Kudos to Nick Lynn and J White. They made the experience a pleasurable one. They were able to answer all of my questions regarding the car, the purchase and finance before, during and after the sale. They both worked hard to meet my needs for a new vehicle and my needs for the cost. They also continue to call to make sure that I am pleased with everything. Definitely the most pleasurable car buying experience I have ever encountered More

Keep Your Paperwork - Record Your Calls.... Purchased 2015 Kia Soul on February, 4, 2015. I was rushed through the process and promised several items that did not occur within the first few week Purchased 2015 Kia Soul on February, 4, 2015. I was rushed through the process and promised several items that did not occur within the first few weeks of the sale. On day 3 of the car, a tire check light appeared and I was told by service staff that I had a nail in the tire. I was promised that all items had been cleared from the trade-in car, but was denied an opportunity to check. I called the sales agent and was promised he would check the car again for a CD, but it took 3 days and 2 visits to the store to resolve this issue. The biggest issue is that I was promised that the my trade would be paid off on the following Monday (Feb 9, 2015). On Feb 26, I started receiving collections calls, and letters from the old dealer stating that I was past due on the payments. I sent emails immediately stating my case, and after several calls to the dealership was finally promised proof in writing on the trade payoff. I called again at the end of the day on Feb 27 with no call back. Finally, I received a fax with a copy of the payoff check and receipt from UPS for delivery. Tracking number is 1Z6Y840F1363264774. In reviewing the tracking number, I find that the contents were not shipped until after my email stating the case. Since then I have called and emailed over 10 times all to no avail. BUYER BEWARE. More

Just a good experience They were very patient while I took a long time to make up my mind. No pressure, just nice to drive away with a car. They were very patient while I took a long time to make up my mind. No pressure, just nice to drive away with a car. More

Deceitful Initially we had a great experience. We went in to buy a car and we in and out of the dealership rather quickly... evidently too quickly. My wife an Initially we had a great experience. We went in to buy a car and we in and out of the dealership rather quickly... evidently too quickly. My wife and I were very hesitant at one point to buy the car because we were not sure how much the tags, title, and so forth would cost. Our salesman, Ben Howard, assured us that the "New Grad Rebate" that my wife and I would both be getting from the purchase of the new car would cover most, if not all, of the expense from the tags and so forth. This rebate was promised to be $500 for EACH of us- a total of $1000. He repeatedly told us, and even received confirmation from his sales manager, that we would both be eligible for the rebate since we both recently graduated from medical school. I asked him to put this promise in the paperwork, but was informed that they did not do this anymore because KIA didn't always accept the candidates for the "Recent Grad Rebate" for some reason or another. But he assured us that all we had to do was email him a copy of BOTH of our diplomas and we would definitely get the rebate. After 8 MONTHS of no rebate check, unanswered emails, and multiple phone calls that were not returned from both Ben and his sales manager, Mr. Redfern, I was finally directed to Jeff Serio the General Manager. This too proved to be unhelpful as the arrogant manager informed us that he didn't know why the rebate was delayed so long and why we thought we were getting $1000 when it would only be $400. Mr. Serio repeatedly said that he was sorry that we "misunderstood" the deal and that there was nothing that he could do for us. He was very condescending throughout the phone call informing me multiple times that he was "VERY educated" and had a degree from "Stanford". I assured him that the $600 that they were stealing from me would not come close to the dollar amount of the business that they would lose when people found out how they deceive their customers. TAKE HOME CONCEPT: DO NOT BUY A CAR FROM THESE PEOPLE. THEY WILL LIE TO YOU IN ORDER TO GET YOU TO SIGN ON THE LINE!! More

1st service on the car First time getting the car serviced and they left their oil rag stuck in my undercarriage. Bad experience even when just looking for a car. The best p First time getting the car serviced and they left their oil rag stuck in my undercarriage. Bad experience even when just looking for a car. The best person. To talk to is mr. king. More

Purchase of New Kia I went to the dealership with my husband to look for a car without the intent of making a purchase that night. The sales and finance people were so h I went to the dealership with my husband to look for a car without the intent of making a purchase that night. The sales and finance people were so helpful that I left that night with my first new car ever. I have had the car for almost one month and I love driving it more every day. Kia is a great brand and the sales staff was fantastic! I will recommend JT's Kia to any one that I know looking for a car. More

routine service As always was greeted at my car customer service is always friendy. I didn't have to wait long for my vehicle service was very fast. As always was greeted at my car customer service is always friendy. I didn't have to wait long for my vehicle service was very fast. More

Would go back Just went to look around. This was the first dealership my wife and I went to. We also checked out the Toyota and Mazda dealerships near JT's. Ultimat Just went to look around. This was the first dealership my wife and I went to. We also checked out the Toyota and Mazda dealerships near JT's. Ultimately came back to JT's. The salesman was very polite and went over everything on the vehicle. The only thing I could say negative is that we could not drive the vehicle on the interstate. Would only let us drive on the street in front of the dealership. Mazda and Toyota let us drive where we wanted to. More

Two Time Satisfied Customer I have purchased 2 cars from JT's when no one else would deal. My first was a 2013 Kia Forte that I traded in after 2 years with 84,000 miles. I now I have purchased 2 cars from JT's when no one else would deal. My first was a 2013 Kia Forte that I traded in after 2 years with 84,000 miles. I now have a 2014 Kia Optima Hybrid. I was extremely satisfied with my Forte, and am just as in love with my Optima. Both of my salesmen - Mike and Eric - worked hard to make the deals as well as the finance people. My next vehicle will be bought at JT's as well. More

Great Service This car dealership was my husband and I very first time purchasing a new car and the experience for excellent. They did everything they could to get This car dealership was my husband and I very first time purchasing a new car and the experience for excellent. They did everything they could to get us in the car of OUR choice. I would recommend this dealship before any other dealship. JTKIA is the best.....we love our car and every time we come in for oil change the service is alway great. JTKIA great job, and continue to keep your customers satisfied. More