JTs Kia

My experience with jts kia began with promising intentions and great salesmanship. I purchased a 2017 dodge durango and was promised 4 new tires and a touch up type paint job. Shortly after I purc intentions and great salesmanship. I purchased a 2017 dodge durango and was promised 4 new tires and a touch up type paint job. Shortly after I purchased the car covid began to get worse and the detailers at jt were no longer working. I had a baby by April and continued to ask about getting the tires I purchased along with the paint job. Everytime I called the phone would be transferred from one person to the next, until finally I spoke with someone who informed me the time limit had lapsed for me to be able to get the tires and paint job. Then came time for my first oil change. I got the oil change and was told I needed an alignment and new tires. I got the alignment (which wasn't covered by my extended warranty) and 3 months later when I returned for my next oil change I was informed I would need an alignment again. When I asked why so soon, they informed me an alignment should be done every month. I am not the smartest of all people, but I knew this wasn't true. A few months later my tire had a nail in it and the tire was replaced under the warranty. At the end of the service the mechanics had the spare tire thrown on top of everything in my trunk, and never returned the tire cap for my tire. I had to pay someone from tire kings to place the spare back underneath the vehicle because it was too heavy for me to do it and purchase a new tire cap. Finally I have been trying to get a valve leak fixed on my car since November 20th. I let my car sit at the jts for 2 days to get fixed, after waiting about a month for the appointment. The car sat there, no one worked on it, I paid for the service; then they had the nerve to attempt to work on it and send me back home in the vehicle after making it known that is wasn't safe to drive. I didn't get to see my family for the holidays and i wasted $507.00 on a rental. I have been called back to the dealership twice after they told me the part was there, and after waiting several hours both times, they informed me the part was on back order, and they don't have it. This place has the worst customer service. When they don't feel like talking to me they will just let the phone ring or pick up the phone then hang up immediately. I wish I could cancel my warranty with them and go somewhere else. There is a mechanic at jt's named Thomas. He went far and beyond to try and correct the mistakes of the people he works with, but unfortunately couldn't fix it. More

other than having to schedule far in advance it was EXCELLENT!!!!!!!!!! why 15 words thanks. EXCELLENT!!!!!!!!!! why 15 words thanks. More

Daquan sold me a 2020 Kia Sorento and I love it he was awesome actually the whole staff. awesome actually the whole staff. More

My time so far here has been nothing but excellent and great experience of wonderful service. I recommend KIA ! great experience of wonderful service. I recommend KIA ! More

The staff was professional and courteous. I highly The staff was professional and courteous. I highly recommend JT Kia. Mr. Lyles is the best! My overall experience was time consuming but overall wor The staff was professional and courteous. I highly recommend JT Kia. Mr. Lyles is the best! My overall experience was time consuming but overall worth it. More

Customer service was excellent they also accommodated me throughout time there. I will recommend them to anyone who is trying to get a vehicle. throughout time there. I will recommend them to anyone who is trying to get a vehicle. More

I had such an amazing experience with Bianca, everyone was amazing, smooth, easy, no pressure and professional, I will definately reccomend was amazing, smooth, easy, no pressure and professional, I will definately reccomend More

JT Kia always provides great customer service. They always provide timely and high quality repair services. Highly recommend! always provide timely and high quality repair services. Highly recommend! More

Always a good experience when having my car serviced at JT's Kia. They have my car ready on time. I will continue to have my Kia's served with them JT's Kia. They have my car ready on time. I will continue to have my Kia's served with them More

I had a good experience buying my car and Travis in Finance was very helpful and got us the best deal. Finance was very helpful and got us the best deal. More