JTs Kia

Service Dept is BAD now I began going to JT's Kia several years ago because their pricing was way better than Galeana where I purchased my 2009 Kia Spectra. They were so good I began going to JT's Kia several years ago because their pricing was way better than Galeana where I purchased my 2009 Kia Spectra. They were so good that I bought my Kia Soul there in the Fall of 2015. Recently, however, the service department lacks all customer service skills. They forget to call back when parts come in. They NEVER have parts to fix critical issues because THREE times I had to return(45 min drive) because parts had to be ordered.. NOT EVEN a screw for a visor clip!!! Can you believe it? If you're not going in for an oil change, they don't carry the parts so be prepared to have to return. Then they don't want to admit conversations happened OR conveniently forget OR are too lazy to really follow up when a complaint is posted. They will probably call me back regarding this, then tell me that someone higher up has to call back and I'll never hear from them again. This has already happened twice. The only reason I gave them 2 STARS is because their service prices are still better than other Kia dealers, but I need to verify that now. More

You broke it you should have just said that! Well I go in for oil change because I'm over my miles limit and I always try to take care of my car. Im told again there was a recall for my antenna Well I go in for oil change because I'm over my miles limit and I always try to take care of my car. Im told again there was a recall for my antenna which i was told the last time i was there for my oil change but had not gotten a call. I would think the notes would be in the system for this recall, for other service reps to see. I get told this again on my today's visit which they actually broke the cover off and try to stick it back on there without saying that they looked at it or not. I pay and get in my car to leave as I'm turning out of the dealership something falls off I stopped to get it and it's the cover that no one had the decency to tell me that they broke off and place the back broke. Now, I'm pissed! I'm total again they got it on order but this time the cover is broke they should have just waited to tamper with it when they actually had the antenna cover their at dealership. This is an sore for my eyes, thanks services person who they don't know who did it, this is what a service manager tells me. FOH! More

Great Customer Service! Mr Chris, Mr King and Cory were awesome... a pleasure to deal with. Second purchase w Kia... extremely happy(: The customer service was amazing. T Mr Chris, Mr King and Cory were awesome... a pleasure to deal with. Second purchase w Kia... extremely happy(: The customer service was amazing. This is my second purchase with Kia. Even the customer service when I get oil changes! You guys really were amazing! Thank you! More

New Car Purchase I was so undecided on whether to even try to get a car at this time. My sales guy Cory and I have been speaking for weeks. He stayed in contact with m I was so undecided on whether to even try to get a car at this time. My sales guy Cory and I have been speaking for weeks. He stayed in contact with me and waited until I was ready. He called me on yesterday morning I met with him finally at 12pm... I had purchased my car with everything done by 2pm. Smoothest experience... Thanks Cory More

Purchase of new car I was in the market for a new car and decided to go to JT's Kia. All the dealers are really personable and friendly. My first vehicle purchase was wit I was in the market for a new car and decided to go to JT's Kia. All the dealers are really personable and friendly. My first vehicle purchase was with the salesman Nick. He was really nice and made my buying experience easy. I never really feel comfortable going into car dealerships because of the pressure car salesmen typically put on a buyer but I told Nick when I was in the market for another car he would be the first dealer I would see. If you're in the market go to him he will do his best to meet your needs as a buyer. More

New Car I went to JT's Kia for my 2nd Kia Sorento and upgraded to some extra features on the 2017 model. Mike Cato gave me a great deal as the first time. I went to JT's Kia for my 2nd Kia Sorento and upgraded to some extra features on the 2017 model. Mike Cato gave me a great deal as the first time. I highly recommend Mike if anyone needs a new car! More

Excellent service This is my second purchase with JTS KIA and as long as Ben Howard remains there I will never go anywhere else. He always goes above and beyond. This is my second purchase with JTS KIA and as long as Ben Howard remains there I will never go anywhere else. He always goes above and beyond. More

Service So far i haven't had no problems with the service department. I can get in and out in good timing. Keep up the good work. So far i haven't had no problems with the service department. I can get in and out in good timing. Keep up the good work. More

Bad Service Bad management people were friendly Took two hours to change my oil not enough help . I may never come back here again I will not recommend it to Bad management people were friendly Took two hours to change my oil not enough help . I may never come back here again I will not recommend it to my friends . More

Excellent Experience I have dealt with several other dealerships in the past and I can say this visit to JT's Kia was the best. They are very quick & efficient. Nick Brown I have dealt with several other dealerships in the past and I can say this visit to JT's Kia was the best. They are very quick & efficient. Nick Brown is a great man and salesman. Would definitely buy from again!! More