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JTs Kia
Columbia, SC
1,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,179 reviews
November 09, 2016
Routine Service on our Sorento It is always very easy to schedule and appointment online to take our car in for routine service. We have never had any problems. Staff and technici It is always very easy to schedule and appointment online to take our car in for routine service. We have never had any problems. Staff and technicians very helpful and do very good job. Never a long wait time. More
by katherine.owens.12
Employees Worked With
Service Manager and technician
November 04, 2016
Exceptional Customer Service JT's Kia is my service provider for my 2003 Sorento. The service technicians are knowledgeable and professional. The customer service agents take th JT's Kia is my service provider for my 2003 Sorento. The service technicians are knowledgeable and professional. The customer service agents take the time to discuss your issue and provide multiple solutions when applicable. The waiting area is inviting, clean and comfortable. Everyone in the dealership is hospitable. I would recommend JT's Kia to anyone looking for exceptional service and individuals who are intentional in delivering outstanding customer service. More
by Kabrinab
Employees Worked With
Hope and the Service Manager
November 01, 2016
Service Very professional, Never had a problem. The service was done right the first time and was done on time. Everything was explained clearly and they ma Very professional, Never had a problem. The service was done right the first time and was done on time. Everything was explained clearly and they made sure I was happy with the work performed. More
by James8214
Employees Worked With
Don't remember
October 31, 2016
Car was not as advertised - convertible top did not operate. Before going to the store, we had called the sales team to inquiry about the car. When I asked if everything worke - convertible top did not operate. Before going to the store, we had called the sales team to inquiry about the car. When I asked if everything worked on the car, to include the top they said “yes, no problems”. After we arrived and discovered for ourselves the top did not work, my wife asked a sales manager about their truth in advertising, he got belligerent, slammed the car door, and basically threatened me with physical violence (standing within inches of my face, he even had his fists ready) - the other salesmen standing around the corner said to my sister "wonder what his is losing his (temper) over now". So his temper is a known fact, so this is an acceptable sales practice at JT stores? If you decide to go here, do not challenge the sales staff, as per my experience, your personal safety could be in jeopardy. More
by CHRF
Employees Worked With
White Shirt Sales Manager
October 25, 2016
Service The service staff were all courteous and helpful. My wait time was a little longer than they anticipated but they did check-in with me. The service staff were all courteous and helpful. My wait time was a little longer than they anticipated but they did check-in with me. More
by Acarolinagirl
Employees Worked With
Do not remember
October 23, 2016
Great Experience! Staff was polite and the entire process was taken care in a timely manner. Would definitely recommend! Will definitely go back my cars in the future a Staff was polite and the entire process was taken care in a timely manner. Would definitely recommend! Will definitely go back my cars in the future and refer my friends as well. More
by Calvin Murphy
Employees Worked With
Kobe
October 19, 2016
Awesome Terrell Shaw was a very good and knowledgeable salesman. Very pleased with my new car. I will recommend jk Kia to any and every one I know looking to Terrell Shaw was a very good and knowledgeable salesman. Very pleased with my new car. I will recommend jk Kia to any and every one I know looking to purchase a new or used car because of the great experience I received. More
by Tammy Young
Employees Worked With
Terrell Shaw
October 13, 2016
Third times a charm First off let me say that I am reviewing 2 things, my recent visit and the overall satisfaction. I took my Optima in for the scheduled maintenance. Wh First off let me say that I am reviewing 2 things, my recent visit and the overall satisfaction. I took my Optima in for the scheduled maintenance. When I arrived, I spoke with Alvin who was extremely polite and very friendly. I informed him that I needed scheduled service and to look at a few things. One being the sound my pedal was making, if the car could be washed, and the tail light. My optima has roughly 30k miles on it. My review of Alvin would have been a 5 had he addressed the above concerns. However, I do not know who washes the cars but it was unacceptable as usual. It didn't even look like they washed it (this happened the previous 2 times) and when I went to pick up the car, no mention of why the pedal was making a noise. Now to the tail light. I wrote a review previously about the tail light obtaining moisture and being cloudy. KIA assured me that they were going to replace it. Well after 2 bad experiences and being lied to about them fixing it, it appears they have yet lied again. I asked Alvin why it would come back if it had properly been replaced and he told me he would look into it. When picking up the car, he told me that no where in the notes had a replacement part been ordered! So yet again, they lied, it is not replaced, and they "put a band aid" on it for the time being. Alvin told me that if it happens again, they will replace it. Really? It should have already been replaced. I have also left messages for the general manager regarding this as my car is under warranty.and it should have been replaced the first time. I am wondering how many other people have been told that a part was replaced and it really wasn't? I tried returning after being disgusted with the service department but this is what happens. It would be great if someone could contact me about this, but I can't seem to get a hold of anyone. More
by amandabr
Employees Worked With
Alvin
October 12, 2016
They are wonderful Cory Holden is my sales person. He has been so wonderful with checking in with me after every service appointment. And he's great about returning my c Cory Holden is my sales person. He has been so wonderful with checking in with me after every service appointment. And he's great about returning my calls. More
by Satisfied
Employees Worked With
Cory Holden
October 08, 2016
Awesome Experience Very knowlegeable sales Rep. Mr. Terrell Shaw he covered everything about my KIA SOUL i love it. The finance department was great also. I was comforta Very knowlegeable sales Rep. Mr. Terrell Shaw he covered everything about my KIA SOUL i love it. The finance department was great also. I was comfortable and didnt feel pressured. Great Dealership. More
by Chief
Employees Worked With
Terrell Shaw
