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Jack Chrysler Dodge Jeep RAM

Saco, ME

4.2
660 Reviews

824 Portland Road, Route 1

Saco, ME

04072

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Showing 660 reviews

August 27, 2020

To be clear, zero stars is not an option. I would not suggest this dealership to my worst enemy. I do not even know where to begin, from the lack of customer service, constant miscommunication, lack of p More

by Katherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin , Christian Gannett
July 27, 2020

BUYER BEWARE!!!!! Stopped in to look at some used Jeeps and everything I saw online I liked was new to them and still in shop so I was unable to test drive anything More

by J Fuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack salesman and finance guy
Jul 27, 2020 -

Jack Chrysler Dodge Jeep RAM responded

This is a concerning review to read, and I sincerely apologize for the inconvenience and lack of communication on our end. I would like to speak with you directly to ensure that we get the credit situation sorted out. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Christian Gannett - General Manager - 1978-375-1819

Jul 27, 2020 -

J Fuller responded

Update: So I was sent a text from this guy stating that we filled a credit application with them so they had a right to run our credit. So they had a right to run it 11 times and I am not exact on my husband but know of at least 8 times? Which we did not, in fact we had a pre approval from a lender we already have a financed vehicle through. Nor did I even so much as test drive a vehicle let alone make any decisions on even buying one from them. So FYI if you even so much as look through a window at one of their cars they are already inside running your credit around town. I guess they decided not the consumer what you are buying.

July 23, 2020

Not too happy, scatter brain sales manager, asked about a couple things still got no answers , not a good experience, volume dealers not good shopping More

by renegade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Gannett
Jul 23, 2020 -

Jack Chrysler Dodge Jeep RAM responded

Our team takes pride in offering excellent service for customers so I am surprised to see your feedback. I'm very sorry for leaving the wrong impression and I'd like to step in here to try and earn back your business. I won't be able to get in touch without your last name so please consider giving me a call. Thank you, Joe McCullum - General Sales Manager - 207-282-4101

November 07, 2019

I called to review a service estimate for an already scheduled upcomming appointment. Service advisor Andrew should not be dealing with the public. He was extremely rude and combative over the phone to More

by N2168w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
August 01, 2019

not the same service since Prime bought it This dealership was amazing when it was Southern Maine CDJ, but now that it is Prime it's just not the same. I used to recommend them to everyone! S More

by kstanley133
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chandler
Aug 01, 2019 -

Jack Chrysler Dodge Jeep RAM responded

Kristin, I read your review on Google and on Dealerrater, and I apologize for the experience you had in Service. I know you have been coming to the dealership for service long before Prime purchased the store. Please contact me directly and I will help get to the bottom of what happened. You can reach me directly at 603-957-1449 or crocha@driveprime.com. Thanks, Chuck Rocha.

June 30, 2019

Wonderful Tammy was AMAZING! She mad the entire experience easy, valuable and a pleasure. Thank you, Tammy! And, they have the nicest bathroom for customers aro More

by amynovak1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Sutherland, Jenna Wise
Jul 01, 2019 -

Jack Chrysler Dodge Jeep RAM responded

We are so happy our Prime Chrysler Dodge Jeep Ram team earned your five stars, thank you! It's great to read your positive feedback about Tammy and I hope we see you again soon.

May 16, 2019

Awesome!! Thanks Prime Tammy the sales rep was professional polite and has a great sense of humor. She made buying my truck a great pleasure would recommend her to any and a More

by Boudreau,Russell546
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Sutherland
May 17, 2019 -

Jack Chrysler Dodge Jeep RAM responded

Welcome to the Prime Chrysler Dodge Jeep Ram family, Russ! We are overjoyed that Tammy made your truck-buying experience enjoyable. Thank you for your business!

April 21, 2019

Now I’m a Jeep owner Friendly service. Repeat buyer. Now I can finally say I own a Jeep!! Rather stay with a local business than travel far away for more money More

by girouxbob
Recommend Dealer
Yes
Employees Worked With
Michael Kry
Apr 21, 2019 -

Jack Chrysler Dodge Jeep RAM responded

Congrats on your new Jeep! We're so thankful you chose to purchase another vehicle with us at Prime Chrysler Dodge Jeep Ram. We look forward to taking excellent care of you when it's time for your first oil change.

April 20, 2019

A great experience! I really can’t say enough about the team at Prime. From the moment we walked in until we were handed our new keys, we felt like we were their top prio More

by James2582
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kry, Ron McIntyre, Chris Finley
Apr 22, 2019 -

Jack Chrysler Dodge Jeep RAM responded

And thanks for leaving such a great review, James! There's nothing better than driving home in your new ride. Thanks for visiting Prime Chrysler Dodge Jeep Ram!

April 20, 2019

A wonderful buying experience! Staff were great! Listened to our wants & desires to assist us with getting into our Jeep at a price we could afford! We would absolutely recommend mi More

by Jdavis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike kry
Apr 21, 2019 -

Jack Chrysler Dodge Jeep RAM responded

Your recommendation means everything to us, thank you. It sounds like Mike to excellent care of you during your purchase experience. Thank you for choosing Prime Chrysler Dodge Jeep Ram.

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