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Jack Chrysler Dodge Jeep RAM
Saco, ME
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 658 reviews
October 17, 2023
The service department is terrible and really is in dire need of some customer service training. I scheduled an appointment for my truck tires to be replaced a month in advance and was notified an hour int need of some customer service training. I scheduled an appointment for my truck tires to be replaced a month in advance and was notified an hour into my appointment that they only had two tires! I was completely baffled as to why I wasn't notified before I took the afternoon off from work, drove a half hour to the dealership and then waited another hour and nothing was done! No apology or anything. I received a follow up phone call from John but he was ineffective in helping me get back in to get the new tires. I ended up going to Town Fair Tire with free tire rotations, free tire repair and under an hour wait time (compared to Dodge's 4 hour wait time!) for the same price. Stay away! More
by kozakaje
Employees Worked With
John
July 19, 2023
Very professional and prompt to meet my needs and wants! I would definitely recommend. Sales, sales manager, and finance department were wonderful. I would definitely recommend. Sales, sales manager, and finance department were wonderful. More
by bjblanchette78
Employees Worked With
Joe McCullum, Andy Hatfield, James Dee
July 18, 2023
Had a 8:30 app. , was there a little early and they took the car in at 8:20, did an inspection for a possible oil leak on RH head gasket, had it back by 9:15 with a p , was there a little early and they took the car in at 8:20, did an inspection for a possible oil leak on RH head gasket, had it back by 9:15 with a printout of what they found. Was very satisfied with service department. More
by mbald
Employees Worked With
Jon Devoe
July 17, 2023
Was told my Jeep that was in there for a so my back up camera would work and had the be put on the scanner to reconfigure. I was told it needed to be looked at and have a diagnostic done on it to see if t camera would work and had the be put on the scanner to reconfigure. I was told it needed to be looked at and have a diagnostic done on it to see if the camera would work with the radio. No suggestions on who they recommend to do it as I take it they don’t do it. More
by Jpwolfahrt
Employees Worked With
Chandler Chase, Ashley Poirier
June 27, 2023
The employees are excellent in their communication and service. The driver today was so nice to meet and talk to. I’ve been very happy with the two appointments I’ve had recently. service. The driver today was so nice to meet and talk to. I’ve been very happy with the two appointments I’ve had recently. More
by Cynthia Newell
Employees Worked With
Joe McCullum, Kyle Collins, Chandler Chase, Ashley Poirier
June 19, 2023
At the Ira Jeep service department, Very poor organizational communication and hands off customer service combined to deliver a negative experience so laughable that I’m compelled to warn friends organizational communication and hands off customer service combined to deliver a negative experience so laughable that I’m compelled to warn friends and family away from doing business here. More
by Jason_p_
Employees Worked With
Dom, Tim, and Nichole in Service Dept., Kyle Collins
