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Jack Daniels Kia
Fair Lawn, NJ
1,056 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,056 reviews
February 04, 2020
I visited this dealership on 28th of Jan. Met Gabriel and finally to make the deal happen he wanted rus to finally speak with his GM. We agreed on a deal and I put my 1st month down and walked away from that finally to make the deal happen he wanted rus to finally speak with his GM. We agreed on a deal and I put my 1st month down and walked away from that dealership after 15 minutes Gabriel called me and said we are dropping your offer since you didn’t pick up the car today. I was so furious and responded that this was never discussed and agreed that I will take the car today. The sales guy abruptly disconnected the call saying please don’t come to the dealership. I gave a days time and then reached out to the GM Reiner scheduled a time and met with him and explain how unfair and unprofessional his team had treated a customer, another shocking incident I got to know was the car I booked was sold to Someone else. He promised to come back to on feb 02 on the next options available for me to take the car. When I walk out from that dealership I was not confident on his word. The truth is he never called me back as promised. This dealership is a total waste of time and do not value customers and their time. Please think twice before considering this dealership. i have been leasing for 5 years and owned cars for over 15 years this is the worst dealership I have experienced in my life.. More
by chris
Employees Worked With
Gabriel, Reiner , Russell Woodard
Helpful February 04, 2020
OVERCHARGING Wow, DO NOT GO THERE. In October I went there to buy a Kia Telluride. They had one that fit my needs and I was ready to buy it right then and there. Wow, DO NOT GO THERE. In October I went there to buy a Kia Telluride. They had one that fit my needs and I was ready to buy it right then and there. (Didn't even want a cash payment). They were overcharging for the vehicle by at least $15K, that's right fifteen THOUSAND dollars over MSRP. They should be ashamed. I told them that I had recently spoken with another dealership that said I could come in and order as I wanted it and I would have it in 2-3 months at MSRP. (which would line up well with my lease end). They told me that they don't believe that but if someone was offering that I should run over there and take them up on the deal (which I ultimately did later that day). They also told me that this KIA would appreciate in value. And when I mentioned I wanted the tow package and to have it from the factory they said they could do it in house and that they can't always order it giving me some line about it depending on what is available at the port. I offered to pay cash right there for the vehicle they had if it was at MSRP but they said no because they can get someone else to pay more for it. In the end, I went elsewhere and they have lost all my business and my family and friends business as well. More
by tell321
Employees Worked With
Don't recall
January 29, 2020
Service I actually went to the Service center located at 16-01 McBride Ave, Fairlawn, NJ 07410. The service from the moment I walked in was excellent. James I actually went to the Service center located at 16-01 McBride Ave, Fairlawn, NJ 07410. The service from the moment I walked in was excellent. James helped me with everything and he was very welcoming and exceptional. I would definitely want him again if/when I return. More
by Taphack
Employees Worked With
James Pilkington
January 29, 2020
Service Department Mark Liberal and the rest of the staff were friendly, professional and knowledgeable. The diagnostic price was high just to tell me that I needed a n Mark Liberal and the rest of the staff were friendly, professional and knowledgeable. The diagnostic price was high just to tell me that I needed a new radio and amp. The cost to replace radio and amp was way out of line. How does a radio and amp go bad after 6 years when the only people listening to it are my elderly parents playing their Frank Sinatra CD's? More
by MOS
Employees Worked With
Mark Liberal
January 27, 2020
Excellent Experiene Although I still feel this is a "man" thing, I was in and out of the dealership with a new car within 5 hours and Jason was kind enough to drive me ba Although I still feel this is a "man" thing, I was in and out of the dealership with a new car within 5 hours and Jason was kind enough to drive me back to my bank to get a certified check. This is my second Kia and I love it. My son also has a Kia, the Sportage, and he is very happy with it. More
by jmessmer
Employees Worked With
Sam Kim, Jason Kim
January 20, 2020
A pleasant Experience Because of Ray, I will be back to buy another KIA with no need to shop around, He is now my car guy. Thank you, Ray! Because of Ray, I will be back to buy another KIA with no need to shop around, He is now my car guy. Thank you, Ray! More
by tonyalbanese
Employees Worked With
Ray Broomfield
January 19, 2020
Great first time This was my first visit to Jack Daniels KIA for my 2014 Soul. Mike was great and took care of everything. They're not cheap, but good work never is. This was my first visit to Jack Daniels KIA for my 2014 Soul. Mike was great and took care of everything. They're not cheap, but good work never is. Thanks! More
by WayneBear
Employees Worked With
Mike Logothetis, Jennifer Petreski
January 16, 2020
Jason Kim was an excellent sales professional. Jason provided me with all the details as the customer needs to/has to know before the purchase of the vehicle and his service was superb. Thank you! Jason provided me with all the details as the customer needs to/has to know before the purchase of the vehicle and his service was superb. Thank you! More
by joe_lee516
Employees Worked With
Jason Kim
January 13, 2020
John Vargas was very professional, friendly and patient. I would recommend seeking him out if you want to limit your time and trips to the dealership! I would recommend seeking him out if you want to limit your time and trips to the dealership! More
by dtanski123
Employees Worked With
Julian, John Vargas
