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Jack Daniels Kia
Fair Lawn, NJ
1,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,072 reviews
November 18, 2017
Pleasant experience without the usual BS. Relatively painles I would recommend this dealership for its courteous sales Ken who will readily work with you for your financial and personal needs. Brian and John wer I would recommend this dealership for its courteous sales Ken who will readily work with you for your financial and personal needs. Brian and John were real gentlemen and I will be a loyal customer. More
by Kiax3
Employees Worked With
Brian Bakelaar, John Sweeney
November 17, 2017
My experience with the dealership and personnel was excellen The service in my vechicle was excellent. Personal we’re friendly and helpful. Price was just right. Service center and show room very pleasant. Coffe The service in my vechicle was excellent. Personal we’re friendly and helpful. Price was just right. Service center and show room very pleasant. Coffee was great!!!! More
by Dianec12
Employees Worked With
Vinnie Capparelli
November 16, 2017
Poor Overall Customer Service I purchased a used vehicle at this location. After long negotiating and signing of paperwork it was past closing hours. They told me that I was going I purchased a used vehicle at this location. After long negotiating and signing of paperwork it was past closing hours. They told me that I was going to have to return another day to have the truck fully detailed. I suggested that I could leave it there and pick up the next day. They refused and said to come back with it when my plates were in. The next day I decided to take a look at the air filter's condition. Needless to say it was in very bad condition. I looked over the paperwork that was given to me and it said that the cabin filter was changed but mentioned nothing about the air filter. Why would the dealership worry about the cabin filter but not the air filter is beyond me. So out of curiosity I checked the cabin filter and it was just as bad and so was the oil, it was dark and hadn't been changed in a very long time. About 3 weeks later, I called to see if my plates were in, they were but I was never notified. So I returned with the truck and spoke to someone and mentioned that I hadn't received any notification that my plates were in, They looked at me like I had 3 heads. I then mentioned that the cabin filter was old and the oil in the truck was old and that it was never changed. They told me that it was changed and that whose to say that I put an old filter in place of the new one and to remember that I already had the truck in my possession for 3 weeks hence it would reflect the oil darkening. I was basically accused of switching an air filter.... And that the oil was bad because of 3 weeks of use?? I then asked if they would detail my tuck as promised and they said they would. I waited 3 HOURS and asked if my truck was ready, they told me that they were almost done and to give them another 20 minutes. After finally getting it, only an exterior wash was done!!! I then spoke to Eddie Carbajal and asked him why it wasn't fully detailed as promised, his response was we are too busy right now.He then told me to return another day... This is the worst dealership ever!!! They lie, and are incompetent to communicate and deliver on their promises. Once you sign away, they don't care about you. People, please read their reviews. They are bad. Do not read the ones on their website. Those are handpicked. Use the internet and different websites. More
by Upset Customer
Employees Worked With
Eddie Carbajal, Rob Kaliniak
November 16, 2017
Excellence The entire experience was excellent. The entire staff was helpful, professional and informative. It was a stress free purchase and the sales staff The entire experience was excellent. The entire staff was helpful, professional and informative. It was a stress free purchase and the sales staff went above and beyond what they needed to do. Very patient in explaining the features of the vehicle. More
by krasman
Employees Worked With
Wael Ihmaid
November 15, 2017
Great service Lou bzdek was a great help... he got me into the car of my dreams. .. very forward. And the process with smooth no headaches. Easy to understand Lou bzdek was a great help... he got me into the car of my dreams. .. very forward. And the process with smooth no headaches. Easy to understand More
by Alex123541
Employees Worked With
Lou Bzdek
November 14, 2017
Good experience Jack Daniels employees were very friendly and did not waste time in making a fair deal. They handled everything quickly and efficiently, from transfer Jack Daniels employees were very friendly and did not waste time in making a fair deal. They handled everything quickly and efficiently, from transfering insurance to taking back my old lease. More
by Tom OG
Employees Worked With
Wael Ihmaid
November 13, 2017
Pleasure not pain! Service department is a pleasure to deal with. Mike and Vinnie are both very professional. I was greeted promptly and had my car attended to in a t Service department is a pleasure to deal with. Mike and Vinnie are both very professional. I was greeted promptly and had my car attended to in a timely manner. While I was waiting, I was told to enjoy the food and drink provided in an appealing manner. No problems were incurred and my car was given back to me vacuumed and washed even though it was raining. More
by Andrea C.
Employees Worked With
Mike, Vinnie in Service Department, Sang Kim, John Sweeney
November 10, 2017
Attentive sales staff. Great cars The salesman was available attentive and professional. He answered all of my questions honestly. He listened to my needs and showed me the car that me The salesman was available attentive and professional. He answered all of my questions honestly. He listened to my needs and showed me the car that met my requirements. He was easy to work with. I am satisfied with the car and the service. I would recommend this dealership to others. They gave me a fair price for my trade in. More
by Tazzy50
Employees Worked With
Rob Kaliniak
November 08, 2017
What a deal! Amazing sales department! They made the whole process easy and quick! Once I found the vehicle I wanted they worked with my budget and gave me more th Amazing sales department! They made the whole process easy and quick! Once I found the vehicle I wanted they worked with my budget and gave me more than what I expected! I love my new Sorento! Will be back in the future! More
by TonyBlacks
Employees Worked With
John Sweeney
November 06, 2017
Great Experience I've had a great experience dealing with the Kia staff since the day I walked into the showroom to lease a car. Wael and John were very welcoming and I've had a great experience dealing with the Kia staff since the day I walked into the showroom to lease a car. Wael and John were very welcoming and helpful when it came to helping me find the best vehicle that suited my needs and also fit within my budget. I showed up very close to closing time but they were both willing to stay late to help answer my questions, alleviate my concerns and let me leave feeling confident in my decision. That did not go unnoticed or unappreciated. When I went to the service station I was assisted by Vinnie. He was very helpful and personable. He got me in and out as quickly as possible and lead me to the waiting area and offered me the complementary food and drink items. I was very pleased with my experience in the waiting area. The complemtary food, drink, car wash and vacuum is a nice touch and was very appreciated More
by Jkon677
Employees Worked With
Vinnie, Wael Ihmaid, John Sweeney
