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Jack Daniels Kia - Service Center

Fair Lawn, NJ

4.7
146 Lifetime Reviews Review Dealership

146 Reviews of Jack Daniels Kia - Service Center

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September 23, 2020

"Jimmy H KimI was very pleased with Mr. Kim’s service!..."

- eunjiclee

Jimmy H Kim I was very pleased with Mr. Kim’s service! He was very friendly and patient when I came in to trade in my car. I highly recommend for future customers.

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Recommend Dealer
Yes
Employees Worked With
September 21, 2020

"Jimmy is good and kind sales person not only Kia but also..."

- Ike Ra

Jimmy is good and kind sales person not only Kia but also our Korean societies. Thanks to Kia management as a Korean customer to good communication with Kia. Reiner GM and Greg FM are both make my mind comport to choice good car with good condition too . Thanks

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Recommend Dealer
Yes
Employees Worked With
Jimmy Hanjoon Kim
August 28, 2020

"My dad and I went to jack Daniel's kia car dealerships..."

- Hansongcouture

My dad and I went to jack Daniel's kia car dealerships looking for a new car and Jimmy was a great help for us. As a Korean native, Jimmy helped guide us through the process in korean and was very professional. He was clear in all the explanations, and gave us a great deal. Would definitely recommend him!

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Recommend Dealer
Yes
Employees Worked With
Jimmy kim
July 28, 2020

"When I brought my 2015 Optima in for a check engine..."

- Kristin Dambra

When I brought my 2015 Optima in for a check engine light, the Jack Daniels Kia Service team went above and beyond to provide me with an affordable solution to repair my vehicle. My service advisor Mark Liberal, the receptionist Jenn Petreski, and my technician Josuet S. could not have been more friendly, professional and knowledgeable. I will definitely be servicing my car at Jack Daniels Kia Service in the future. Thank you Jack Daniels Kia Service team!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Liberal and Josuet S.
January 29, 2020

"Service Department"

- MOS

Mark Liberal and the rest of the staff were friendly, professional and knowledgeable. The diagnostic price was high just to tell me that I needed a new radio and amp. The cost to replace radio and amp was way out of line. How does a radio and amp go bad after 6 years when the only people listening to it are my elderly parents playing their Frank Sinatra CD's?

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Recommend Dealer
Yes
Employees Worked With
Mark Liberal
Feb 04, 2020 -

Jack Daniels Kia responded

Thank you for the outstanding review. Glad Mark and the team took good care of you. Lots of luck!

January 29, 2020

"Service"

- Taphack

I actually went to the Service center located at 16-01 McBride Ave, Fairlawn, NJ 07410. The service from the moment I walked in was excellent. James helped me with everything and he was very welcoming and exceptional. I would definitely want him again if/when I return.

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Recommend Dealer
Yes
Employees Worked With
James Pilkington
Feb 04, 2020 -

Jack Daniels Kia responded

Thank you for sharing your feedback. We wish you lots of luck!!

January 19, 2020

"Great first time"

- WayneBear

This was my first visit to Jack Daniels KIA for my 2014 Soul. Mike was great and took care of everything. They're not cheap, but good work never is. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Jan 23, 2020 -

Jack Daniels Kia responded

Glad Mike took wonderful care of you. Enjoy your new Soul!!

January 09, 2020

"Friendly Professional "

- alndar1171

This was my first time visit to Jack Daniels Kia Greeted quickly with friendly rep Took all my information quickly Very Friendly but Professional Waiting room clean and comfortable Wait time for oil change was 1hr 20 min just like I was told it would be Only hope you improve on wait time to 30 min

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Recommend Dealer
Yes
Employees Worked With
Mark Liberal
Jan 10, 2020 -

Jack Daniels Kia responded

Thank you for sharing your feedback. We strive on customer satisfaction and apologize for the long wait in service. We will be looking into this immediately.

January 03, 2020

"My experience"

- walt327

My experience at the service center was excellent.Mike was professional,courteous and answered all my questions.He took it upon himself to see to it that I got the touch-up paint that was supposed to come from the dealership.I spoke to Jason 4 times about that and he was supposed to get back to me and never did. You yourself and your assistant said I would get it. I have bought 4 cars from you,a Spectra and 3 Optima Turbos,and I think as a loyal customer who has touted you I deserve better service than being totally ignored. If I had caused the scratch I would have bought the pen myself but the car was delivered scratched and was noted. My 5 star rating is for Mike and his service team not for sales. Mike is to be commended. Apparently your sales team figures once they make a sale that they can ignore the customer. Walter Wheeler

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Recommend Dealer
Yes
Employees Worked With
Other Employees : John Panagia, Jason Kim
Jan 10, 2020 -

Jack Daniels Kia responded

Thank you for sharing your feedback. Glad Mike took great care of you. We will be looking into these concerns with our sales department. Our goal is 100 percent customer satisfaction!!

January 02, 2020

"excellent"

- 3layer

He(Jason Kim) is confident about his job. He is knowledgable of the process. It was helpful to me because I don't know much about a car. I have a language barrier but he helped me out to get a new lease related to insurance and returning a old car. He was punctual as well.He gave me all info which I need to know. Sam Kim takes care of me like family. He is warm hearted. I hope a lady's voice(tone) would be brighter(friendly).( called me when a new plate was ready)

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Kim
Jan 03, 2020 -

Jack Daniels Kia responded

Thank you for sharing your feedback!! Lots of luck with your new vehicle!

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