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Jack Demmer Ford
4.7
386 Lifetime Reviews
37300 Michigan Ave, Wayne, Michigan 48184 Directions DirectionsSales: (800) 275-3673
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
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386 Reviews of Jack Demmer Ford
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October 05, 2018
"Excellent Service with Bill English"
- MACLoved my experience with Bill English and the rest of the staff when buying a new car from them. Smooth and calming when I was used to anxiety going through this process. I would HIGHLY recommend this location for a smooth transaction. I look forward to working closely with them in the future. You will not be disappointed.
Read MoreEmployees Worked With
Bill English, Eric Preece, Mike Demmer,
Helpful August 16, 2018
"Pat and Scott are GREAT!"
- danica619My 2 year old fusion started blowing out warm air out of two of the vents. I called and spoke with my dealer Scott Daugherty, and he assured me this can be fixed under my lease warranty and that service could provide a rental. So I called Pat in service, he got me scheduled a few days later (when they had a rental abailable). Pat called me the day after I dropped off my car just to follow-up and let me know they are still trying to figure out the problem, so it would be there one more day. I think it’s great customer service that he does that because then you as the customer are not sitting around wondering what the status is, have they even looked at it, etc. Pat called me back the next afternoon to let me know my car was all fixed. It was my freon, which they fixed...my car is back keeping me cool during these hot summer days! Thanks Pat, Danica Grceski
Read MoreEmployees Worked With
Pat and Scott
August 16, 2018
"Over and beyond."
- AllenMy wife and I came all the way from New Mexico to buy this truck. I dealt with Mark Puls over the internet and phone. We flew in to DTW he picked us up at the airport. The truck was just as he described and everyone was very nice. We ended up with a little hold up from our end and Mark was able to hook us up with a rental truck for the night and pointed out some wonderful things for us to do until the issue was done the next morning.
Read MoreEmployees Worked With
Mark Puls
June 15, 2018
"Rush Job, Buyer beware"
- Don J escapeOnce deal was done I was treated as nothing more then a former sale. Less then 3 day after signing mind you. These people only car about how much they are making for themselves and not what kinds service they are providing for you. I've mistaking have bought 2 vehicles since March from them totaling over $20000 dollars and not even a courtesy call or such of how are you doing. When I found an issue 3 days after driving off the lot I was treated like a enemy. On top of that my salesman whined and said hey I didn't even make that much commission from the sale what do you expect. Yup that's exactly the used car sales mentality. Sadly you can get that from any corner mom and pops used car sales lot. I expected better from.a dealer. One I've been loyal to. Oh well they lost out on a sale of a third vehicle. My wife is looking for a Fusion. Before this last brutal treatment it would have been no brainer where we were going to do business. Now I wouldn't even give them my service visit business. So everyone beware of what your getting into before signing those papers. These guys will not stand behind the product they sale. Oh they will give you plenty of lip service but it's all a lie!
Read MoreEmployees Worked With
Benard Sakakini
June 06, 2018
"Second to None!"
- sfolivMy dealer was Lorie Morris, and she was second to none. I was treated with Class A courtesy and she was knowledgeable about all aspects and procedures of pre-owned vehicles. Lori gave me expert service and I am another satisfied customer because of her! S. Oliveira
Read MoreEmployees Worked With
Rob Demmer
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