Jack Demmer Ford

My 2 year old fusion started blowing out warm air out of two of the vents. I called and spoke with my dealer Scott Daugherty, and he assured me this can be fixed under my lease warranty and that service could provide a rental. So I called Pat in service, he got me scheduled a few days later (when they had a rental abailable). Pat called me the day after I dropped off my car just to follow-up and let me know they are still trying to figure out the problem, so it would be there one more day. I think it’s great customer service that he does that because then you as the customer are not sitting around wondering what the status is, have they even looked at it, etc. Pat called me back the next afternoon to let me know my car was all fixed. It was my freon, which they fixed...my car is back keeping me cool during these hot summer days! Thanks Pat, Danica Grceski

My wife and I came all the way from New Mexico to buy this truck. I dealt with Mark Puls over the internet and phone. We flew in to DTW he picked us up at the airport. The truck was just as he described and everyone was very nice. We ended up with a little hold up from our end and Mark was able to hook us up with a rental truck for the night and pointed out some wonderful things for us to do until the issue was done the next morning.

Everything went perfect and everything was explained to make sure I knew everything about the deal and my new car and my previous experience have been the samemmm

The service department is phenomenal. Couldn't ask for better! The car was fixed quickly and correctly. The service team took excellent care of me

Once deal was done I was treated as nothing more then a former sale. Less then 3 day after signing mind you. These people only car about how much they are making for themselves and not what kinds service they are providing for you. I've mistaking have bought 2 vehicles since March from them totaling over $20000 dollars and not even a courtesy call or such of how are you doing. When I found an issue 3 days after driving off the lot I was treated like a enemy. On top of that my salesman whined and said hey I didn't even make that much commission from the sale what do you expect. Yup that's exactly the used car sales mentality. Sadly you can get that from any corner mom and pops used car sales lot. I expected better from.a dealer. One I've been loyal to. Oh well they lost out on a sale of a third vehicle. My wife is looking for a Fusion. Before this last brutal treatment it would have been no brainer where we were going to do business. Now I wouldn't even give them my service visit business. So everyone beware of what your getting into before signing those papers. These guys will not stand behind the product they sale. Oh they will give you plenty of lip service but it's all a lie!

My dealer was Lorie Morris, and she was second to none. I was treated with Class A courtesy and she was knowledgeable about all aspects and procedures of pre-owned vehicles. Lori gave me expert service and I am another satisfied customer because of her! S. Oliveira

I have been using Sue Sharkas as my dealer for years. She always comes thru for our family. She knows the inventory at the dealership and responds back to our messages and texts.

Recently purchased a Ford Focus from Ford Jack Demmer. This is only the 2 second car I've purchased from them, I feel that should never need to go anywhere else ever again. I felt the salesmen both time took care of me and helped me through the long process of purchasing a vehicle. This last salesman, Gary Pack, made the long process feel relatively short.

I recently purchased a used vehicle with the help of Pat Koss ,It could not have gone smoother or easier . Mr Koss also went out of his way to help me get it home. The whole staff was very accommodating and helpful . I will recommend them to everyone looking to purchase a vehicle.

I call the dealership because I had a recall on my transit 250 work truck. I was told the earliest I could get in would be 3 weeks. I made the appointment but was not happy with the time frame. I called a couple days before I was supposed to bring in my van and was told they had no record of an appointment. I was really not happy at this point. I was told to bring it in anyway. When I got there they told me they would need a couple of days to make all the repairs. I dropped the van off Thursday morning at 8:00am. I called Monday to see how everything was going. They still needed more time. I called Tuesday and they still needed more time. I call them back and told them I was going to pick up the Van Tuesday at 4:00pm. When I got there they told me They fixed the recall issue but did not get to the other items on the list. They told me I should bring it back when I had a chance so they could fix the other issues. Good Luck on that happening.