Jack Demmer Ford

Poor service Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checke Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checked with her manager. Came back and set up an appointment. My husband wanted me to make sure it was covered under a recall. I called back. The gentleman who answered said that I did not have an appointment scheduled for Thursday. I asked him to check with the woman who had answered before. Or even ask the manager. Instead he told me the computers had been working then not working all day. Asked for my phone number and would call me back. Two days later and still no call. Husband called other Ford dealership down the street. Got part ordered on recall. Plus the other dealership gave me a form in case I am pulled over to show the part is on order. Five stars for the other dealership. One star for this one treating this woman with poor customer service. More

Jack Demmer Would recomend them for sales and service. My family has used this dealer for about 3 years because i was following a service guy Houston.. Who has no Would recomend them for sales and service. My family has used this dealer for about 3 years because i was following a service guy Houston.. Who has now left Demmer but my family will continue to go for purchases and service More

Used trucks My experience was a very bad one.i don't like being yelled at because I didn't like the truck they wanted me to buy. Went somewhere else got approved My experience was a very bad one.i don't like being yelled at because I didn't like the truck they wanted me to buy. Went somewhere else got approved for the loan under a hhour.ould I recommend this dealership to anyone only if you have the patience to be lied to More

BUY HERE!! Sue Sharkas is the best! She takes time to find the best deal and the right car and then helps me figure out all the new technology. Would not lease Sue Sharkas is the best! She takes time to find the best deal and the right car and then helps me figure out all the new technology. Would not lease from anyone else! More

Best experience ever, with buying a new vehicle! I have just bought my second Escape from Jack Demmer Ford, and my salesman (Bob Plug) is the best salesman That I have ever dealt with! He went out of I have just bought my second Escape from Jack Demmer Ford, and my salesman (Bob Plug) is the best salesman That I have ever dealt with! He went out of his way to make sure that I was totally pleased with the buying experience. I would recommend Bob to anyone who is looking at buying a new car and looking online! In my opinion Bob is the best salesman I have ever dealt with....and I am 66 years old! More

Lease of new vehicle Have leased new vehicles from this dealership through Bob Pugh for the past 8 years. The experience has been very pleasant. Would be hard to find an Have leased new vehicles from this dealership through Bob Pugh for the past 8 years. The experience has been very pleasant. Would be hard to find another person as personal and pleasant as Bob. There was never a doubt that we were getting the best deal in the shortest amount of time. More

Very Helpful The salesman (Ted Wisniewski) was very helpful. I went to see him about a used car and ended up with a new Escape. Ted took alot of time giving me t The salesman (Ted Wisniewski) was very helpful. I went to see him about a used car and ended up with a new Escape. Ted took alot of time giving me the prices of both when i decided on the Escape More

Time for a New Vehicle Had my 2006 Explorer with 205,000 miles and figured it was time for a new vehicle. Went to see Chris Webb at Jack Demmer Ford to review the different Had my 2006 Explorer with 205,000 miles and figured it was time for a new vehicle. Went to see Chris Webb at Jack Demmer Ford to review the different types of vehicles. Chris explained all the pros and cons of a smaller vehicle versus an Explorer or Edge. We did a test drive on the Edge and did not have to go any further. Chris explained all the new options that changed since the 2006 Explorer. We went through all the options and left there feeling very satisfied. More

New Lease I was very pleased with the tine I spent there. Mark did everything he could to give me the best deal. My wife loves her new Edge. I was very pleased with the tine I spent there. Mark did everything he could to give me the best deal. My wife loves her new Edge. More

Second lease Second time getting a lease with Bob Kamen. He is a true professional and saved us time and money! Friendly and great with communication and timelines Second time getting a lease with Bob Kamen. He is a true professional and saved us time and money! Friendly and great with communication and timeliness. More