Jack Kain Ford Inc.

Very informative and thorough! Had good discussions, please tell Abby that my research shows I may have been the cause! Since fuel prices went up I have been adding extra fuel on o Had good discussions, please tell Abby that my research shows I may have been the cause! Since fuel prices went up I have been adding extra fuel on occasion, hence the hard to start! More

They were prompt and provided very good communication. Loved the pickup/dropoff service. Kat was professional and very good about keeping in touch regarding the progress. Loved the pickup/dropoff service. Kat was professional and very good about keeping in touch regarding the progress. More

smooth and easy, everyone very friendly I enjoyed dealing with a family owned small dealer with a family owned small dealer More

Easy, no pressure, very transparent They were fair with their price, very fair on trade. Very transparent through the whole process. their price, very fair on trade. Very transparent through the whole process. More

Got oil change and tire rotation and they did a good job, most likely be back again most likely be back again More

Good experience , was there less than an hour. Good experience, walked in with no appointment and had my oil change in less than an hour. Good experience, walked in with no appointment and had my oil change in less than an hour. More

Talk to two or three different people got two or three different answers for the same question that was surprising to me. Went specifically to get an oil change oil change only for synthetic oil got one p different answers for the same question that was surprising to me. Went specifically to get an oil change oil change only for synthetic oil got one price by the phone got another price when they was finished. More

Very diligent in replacing the call back problems. O time on pick up and delivery of my f150. O time on pick up and delivery of my f150. More

Wait time was short. Seating area was comfortable. It was possible to get work done while waiting. Seating area was comfortable. It was possible to get work done while waiting. More

Was getting an oil change and tire rotation and they did other inspections including the battery. It was determined battery need to be replaced. Woman called me from the Quick Lane desk and said battery n other inspections including the battery. It was determined battery need to be replaced. Woman called me from the Quick Lane desk and said battery needs replacing. It was going to be over $300…I think she said about $350. By the time the call ended, the price was down to approx $275. I asked to speak to service manager and finally spoke to Quick Lane Manager. She was very nice and indicated the battery might be under warranty. They ended up submitting battery information including a special test result to Ford. Ford denied the warranty because the car was over the allowable mileage. I dealt with the Quick Lane manager the rest of the way and the battery with installation was I think less than $200 including labor. We ended up just paying about $140 because we had points. Quick Lane Service manager said the original woman I dealt with was new and still learning the job. Jennifer Cross is the only name I have and I can’t remember whether she is the manager or the new woman. Kudos to the Quick Lane Service manager. She was great. I’m not going to be too hard on the new desk person. Everyone has to learn and sometimes it’s hard and mistakes happen. We got it straightened out. More