Jack Maxton Chevrolet Inc

Never completed the repair People are nice, but my repair was never completed. I had a rental, but it was taking some time to get the part. I haven’t heard from them since. ?? People are nice, but my repair was never completed. I had a rental, but it was taking some time to get the part. I haven’t heard from them since. ?? More

Unethical I came in to get my windshield wiper fixed. The repair should’ve been about 400+. When I told them I had an extended warranty that I purchased at the I came in to get my windshield wiper fixed. The repair should’ve been about 400+. When I told them I had an extended warranty that I purchased at the time of purchase on my car, they became visibly frustrated. The warranty brought the total costs down to just over 275 which was the cost of my deductible. Then after I had finished my paperwork and completed my transaction, the service rep came up and told me that my battery wouldn’t start so I would need to purchase another one. Had they told me this 5 minutes sooner, this would’ve been covered under deductible along with my windshield wiper so it would’ve been free. But since they waited until after I paid, this would’ve been an extra 150 dollars. I opted to have them just “jumpstart” my car, even though I never actually saw them do that and never saw my car “dead”. Once I got my car from them, my dashboard showed my battery as totally full charge and has not given me any problems since. I find it extremely hard to believe that it was actually dead. It felt like they were just trying to get me to pay more money for what they felt they deserved from me for the windshield wiper repair. It was very frustrating and I will not be returning. More

Extensive warranty work The service team identified the problem and found out the repair probably fell under warranty coverage. Joe Mathias worked with GM for several days t The service team identified the problem and found out the repair probably fell under warranty coverage. Joe Mathias worked with GM for several days to get the needed authorizations necessary to allow the work to proceed. He even got us a loaner vehicle as the repair was going to be over several days. Couldn’t be more satisfied with the quality of work and the support Joe and the team providdd us. They went beyond our expectations! Joe deserves employee of the year in our vote. More

I would about this dealership if possible I felt taken advantage of. I had an issue with my car. The issue turned out to be related to a part that was recalled. Instead of informing of the re I felt taken advantage of. I had an issue with my car. The issue turned out to be related to a part that was recalled. Instead of informing of the recall they charged me for their services (disguise check) without even fixing the problem. I had to call and complain to the manager to then finally get the part replaced, but I did not get a refund for the diagnosis even though I initially told them I suspected that was the issue. I was charged $130 for something that should have been free of charge. I would advice to avoid going to this dealership if possible. More

Kind of annoyed When dealer called about my issue I asked them to also look at my washer fluid bc it wasn’t working guy said they would take care of it and didn’t. Al When dealer called about my issue I asked them to also look at my washer fluid bc it wasn’t working guy said they would take care of it and didn’t. Also got a call saying my car was done showed up an hour later and was told my car wasn’t ready after you called me. Was weird More

Oil change Would have given a five star but they triple booked the appointment time and had to wait over 1.25 hrs for the service. Price and service were great Would have given a five star but they triple booked the appointment time and had to wait over 1.25 hrs for the service. Price and service were great otherwise More

Just professional See what you guys can do about Lordstown. If you close Lordstown my entire family will not buy any GM vehicle or any GM product. Eric See what you guys can do about Lordstown. If you close Lordstown my entire family will not buy any GM vehicle or any GM product. Eric More

Smooth and easy Had a great experience working with David Chapman. He listened to what I was wanting and gave me exactly that. He was great and very helpful. I felt l Had a great experience working with David Chapman. He listened to what I was wanting and gave me exactly that. He was great and very helpful. I felt like he had my back and best interests in mind. I will definitely be referring people to Jack Maxton and David in particular. Vi am very appreciate. More

Rear brakes I was in Columbus on business when my rear brake pad came off and ate up the caliper and rotor. They worked me in and repaired it in one day at a fair I was in Columbus on business when my rear brake pad came off and ate up the caliper and rotor. They worked me in and repaired it in one day at a fair price. More

Fast and friendly They were fast and got straight to the problem. When I needed a ride back to my house they were more than accomadating, I appreciated that!! They were fast and got straight to the problem. When I needed a ride back to my house they were more than accomadating, I appreciated that!! More