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Jack Maxton Chevrolet Inc

Columbus, OH

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2,066 Reviews

700 E Dublin Granville Rd

Columbus, OH

43085

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2,066 Reviews of Jack Maxton Chevrolet Inc

February 12, 2015

My Used Car Experience With Jack Maxton Bought a 2006 Cadillac CTS from Jack Maxton for my son on November 21, 2014. 82 days and 3,186 miles later, the vehicle breaks down and needs a new More

by Joe
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Rodriguez, Karen Falter
Feb 13, 2015 -

Jack Maxton Chevrolet Inc responded

Joe, At Jack Maxton Chevrolet we have process in place to inspect a vehicle, thoroughly, before selling it. With that being said, when selling a vehicle with high miles and ‘as-is’ the customer has an option to purchase an extended warranty to cover any unforeseen service issues that vehicle may have in the future. Please let us know if you would like to speak to our Service Department to get a second opinion. Regards, Jack Maxton Team

Feb 28, 2015 -

Joe responded

Thank you for your response Jack Maxton Team. One thing that should be noted since you indicate that you "have a process in place to inspect a vehicle, thoroughly, before selling it". The mechanic who examined this vehicle after it broke down after 82 days conveyed to me that if a thorough diagnostic inspection by a competent technician was done on this engine 82 days ago it would have revealed the major engine issues the vehicle has. So therefore, if you did complete the thorough inspection ,as you indicate, it would lend to believe that the engine issues were simply not disclosed to me during the transaction. You sold me an $8000 vehicle that had major engine issues and it lasted 82 days, a fact is a fact. In response to you comment about letting your service department give me a second opinion, I have a better solution. How about I bring the vehicle to you and you give me $6000 trade value towards another vehicle on your lot that doesn't have major engine issues? You sold it to me for $8000 and I am giving it back for $6000 after 3 months, this seems fair to me. Joe

Aug 10, 2015 -

Joe responded

UPDATE: Just a quick follow up on this review to let everyone know that, as predicted, the Jack Maxton Team did absolutely nothing to try and make this right. I spent $8000 on this "thoroughly inspected" vehicle and after 82 days and 3,186 miles I sold it to a scrap yard for $400, as replacing the engine was going to cost almost as much as I paid for the vehicle. Thanks again Jack Maxton Team. So, I had to dip into my son's college savings to purchase him another vehicle (needless to say, from Byers and not Jack Maxton), which puts me a year behind in saving for his tuition. Solid, upstanding businesses are tough to find nowadays, and I certainly learned my lesson the hard way with Jack Maxton. There are plenty of new and used car dealerships around the Columbus area, but based on my experience I would obviously recommend avoiding Jack Maxton. History tends to repeat itself, and I certainly wouldn't want the same thing to happen to you.

January 20, 2015

Great Experience Very friendly and helpful. Would absolutely recommend to friends/family. No high pressure and worked with me to get to the price I was looking for. More

by mmayo0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Collins, Chris Yates
January 14, 2015

Great Experience Worked with me on price i could afford did not try and force anything on me, and was very helpful. Would recommend to others to go here. More

by jmates66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Collins, Chris Yates
January 02, 2015

Gotta Wear Shades I had a great experience working with John Oakley. I built my dream car on the Chevy website (minus some features I didn't want to spend the money on More

by smb072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Craig, John Oakley
December 26, 2014

A Christmas Gift and Memory to Cherish! We worked with Chris Yates to get a new car for my mother as a surprise. He was excellent, professional and provided great customer service. We will r More

by Dr. Gayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yates
November 18, 2014

New Truck Christ Yates and Bob Teal did a fantastic job with the entire truck buying process for my wife and I. They were knowledgeable and ended up giving me a More

by Eric Fashano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yates
October 27, 2014

First time lease First time leasing a car, Frank was awesome in helping me through the entire process, spelling out the details and getting me on my way in a new vehic More

by Trevor Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Eliaspour
October 16, 2014

good experience I After all my car buying experiences over the years, this was the best. CHRIS YAtes, is an excellent salesman. He is knowledgeable and really knows More

by JudyTawney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yates
October 13, 2014

Awesome Team! I found myself in a vehicle that was no longer safe to drive. I have a 5 yr old daughter that I transport back and forth to school. I went to Jack Max More

by lward26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yates
October 04, 2014

Awesome car buying experience I ran into a situation where I needed a vehicle as fast as yesterday ! I called the dealership that morning & I was in a car that afternoon. The servi More

by amber.atkinson.33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yates
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