Jack O Diamonds Honda

Found a car I liked online. I was send a personal video message is email by James Cole thanking me (by name) for my interest in the vehicle and inviting me to the dealership for a Q&A and a possible test d message is email by James Cole thanking me (by name) for my interest in the vehicle and inviting me to the dealership for a Q&A and a possible test drive. I have never received a personal video before. It was a nice, welcoming touch. After arriving and meeting James, he verified which car and brought it up to the lobby as I waited inside (it was HOT outside). After a test drive and a thorough explanation of the features, I decided to purchase the vehicle. After a short negotiation, I was in and out of financing in no time. James explained every button, nook and cranny of my new car before I left... he even synced my phone for me. I have purchased over 10 vehicles from various dealerships and I have to say, this experience was by far the best. More

Excellent experience overall. Jack O’Diamonds, Sam Price and crew did everything right. I will definitely recommend them to all my family and friends in the area. and crew did everything right. I will definitely recommend them to all my family and friends in the area. More

This dealership is the most reasonably priced and best service in Tyler in my opinion. Great job as usual! FAST. FRIENDLY, GREAT PRICE! I will be back! service in Tyler in my opinion. Great job as usual! FAST. FRIENDLY, GREAT PRICE! I will be back! More

James Cole was easily the best salesman I have ever James Cole was easily the best salesman I have ever bought a car from. Very professional and quick to complete the deal. See James if you need a new James Cole was easily the best salesman I have ever bought a car from. Very professional and quick to complete the deal. See James if you need a new Honda. More

This dealership had a vehicle I was extremely interested in but was located 5 hours away from where I live in San Antonio. And though Travis was great and responded quickly and promptly to all requests for in but was located 5 hours away from where I live in San Antonio. And though Travis was great and responded quickly and promptly to all requests for pictures, videos, etc., my experience at the dealership was less than pleasant. I had a friend drive me the five hours to check out the vehicle listed, and it was FILTHY on the inside—old food, dog hair, grease, etc. everywhere (doors, middle console, front seat, back seat). They explained it had been sent off to be detailed, but I told them it wasn’t up to par. I asked if they could knock the price of getting it detailed again from the amount owed or give us a gift card to a legitimate detail facility, to which they declined and offered to detail it again. We requested to borrow a vehicle to at least go grab some food, and that vehicle (which was also for sale) was disgusting as well. Anyway, after returning from lunch, we waited an additional 30 minutes only for it to come back looking subpar AGAIN. To conclude my experience at this dealership, I went to give the check to Joe (finance guy) just to get out of there, and he tried to sell me an extended warranty. If cleaning the interior of a vehicle to sell is so difficult, why would I want them to service my car in the future? (Not to mention I live five hours away.) Joe then proceeds to tell me something to the effect of, ‘If the car breaks down on the drive home, it’s on you’. I understand that is implied, but what else is inferred in the semantics of that statement? There were so many other ways he could’ve conveyed the same message without making the consumer question if they’re being sold a faulty vehicle that could potentially break down within five hours of being purchased. I’m sure they take pride in their new vehicles but make it clear they don’t care about the used ones they are selling and ultimately have no desire to give the customer a good experience. More

Service Professionals Make Life Easy The JOD Honda Service Professionals make my life easier. They listen, confirm WHY I am there, provide feedback and then deliver. I have used thei The JOD Honda Service Professionals make my life easier. They listen, confirm WHY I am there, provide feedback and then deliver. I have used their services before and EVERYTIME is a GREAT experience. These folks care about what they do... so refreshing. More

recent visit for warranty extension service. vehicle was checked in and service was completed within the quoted timeframe. waiting area was safe distancing, clean and comfortable. excellent care. checked in and service was completed within the quoted timeframe. waiting area was safe distancing, clean and comfortable. excellent care. More

Outstanding service! Easy scheduling and prompt return of my MKC after 10,000 mile service! Kyle Rochette was very professional and friendly and made this so easy! I plan on having every Lincoln service done my MKC after 10,000 mile service! Kyle Rochette was very professional and friendly and made this so easy! I plan on having every Lincoln service done in this service department. I’m from Houston and will bring my car to Tyler for any repair or service I need! Thanks for a great experience! More

Jared Lee did a great job with our purchase. The whole process was smooth and stress free. My husband and I are very pleased with our new Odyssey! process was smooth and stress free. My husband and I are very pleased with our new Odyssey! More

Awesome Dealership Best service experience I have ever encountered. Went in for an oil change, without an appointment and also at lunch time. Got me right in with no pro Best service experience I have ever encountered. Went in for an oil change, without an appointment and also at lunch time. Got me right in with no problems. Everyone was so friendly and courteous I decided to go shop for a new vehicle. What an outstanding experience there also. Ended up buying a new Lincoln due to the great service, being treated with respect and not feeling pressured into anything. Thanks everyone More