Jack O Diamonds Honda

Over charged and tried to do service not needed Took my 2012 Honda Pilot in to have oil changed. The A3 light was on. The service guy said the transmission fluid needed to be changed. I told him to Took my 2012 Honda Pilot in to have oil changed. The A3 light was on. The service guy said the transmission fluid needed to be changed. I told him to go ahead and do it. I told him I had service coupons from Honda for services. He said I didn't need them that he would beat those deals. While waiting for car he came to me trying to get other things like brake and power steering fluid changed When they were done my bill was 222.00 dollars. I asked the billing clerk why so much, and I had Honda coupons for cheaper service. She couldn't answer why and couldn't explaine charges on Bill. I left the dealership and called Honda cars of McKinney where I always get my service done. They said the same service in McKinney would have been 136.00 dollars. I also called Honda of Rockwall they said 170.00 dollars without coupons. Called Jack of Diamonds service manager and he offered me a free oil change next time. I told him I would not use their service again. More

Fun fabulous and friendly Our car buying experience was met with friendly, knowledgeable staff. The staff was so fun to work with and did really came through for us on the dea Our car buying experience was met with friendly, knowledgeable staff. The staff was so fun to work with and did really came through for us on the deal! Since we have bought our car, we have had several follow up calls from the staff just to make sure we are still happy with our purchase! That's customer service at its best! More

Service with Excellence Extremely professional as well as hospitable. Timeliness of the services received. Washed and vacuumed vehicle. All around great service. Job well do Extremely professional as well as hospitable. Timeliness of the services received. Washed and vacuumed vehicle. All around great service. Job well done Corey and team!!! More

Great Very good of dealing with my salesman and staff from the greeter to the car pre-person plus the follow up is very good too Very good of dealing with my salesman and staff from the greeter to the car pre-person plus the follow up is very good too More

Excelent service I walked in, told them what I was looking for. Roman took me to the model on the floor room to show me all the features. Answered all my questions als I walked in, told them what I was looking for. Roman took me to the model on the floor room to show me all the features. Answered all my questions also. Let me look further as he went to retrieve the vehicle I would be test driving, I liked that. I did purchase the vehicle I wanted. They were very thorough, maybe more than I needed, but that's good. I would recommend to see them if you are interested in a Honda. More

2016 Honda Odyssey purchase I initially drove through the lot and noticed they had a nice scarlet Odyssey on the lot. I went to the Internet and found that now seemed like the ti I initially drove through the lot and noticed they had a nice scarlet Odyssey on the lot. I went to the Internet and found that now seemed like the time to purchase. Before I knew it, the phone was ringing and the Internet folks,at JOD were calling to set me up an appointment. I went in, test drove and found that it drove better than my 2007 so I was hooked...and before the afternoon was over, I was signing on the dotted line! More

Oil Change was very quick! Called the "day of" for service and was told I could arrive late in the day and still get the oil change completed. We got right in and the car was Called the "day of" for service and was told I could arrive late in the day and still get the oil change completed. We got right in and the car was ready promptly. More

Continuing Excellent Service The Jack O' Diamond's staff always provides informed, helpful and pleasant service. We are glad to drive over an hour from our home to the dealership The Jack O' Diamond's staff always provides informed, helpful and pleasant service. We are glad to drive over an hour from our home to the dealership to have our 2015 CRV serviced by this excellent service team. We confidently recommend Jack O' Diamonds to family and friends. More