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Jack O Diamonds Honda

Tyler, TX

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695 Reviews

2600 W SW Loop 323

Tyler, TX

75701

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Showing 695 reviews

June 27, 2021

My husband and I had a great experience purchasing a Highlander from Jack O’Diamonds! We drove in from Houston and our Sales Representative, Kathy, had the Highlander pulled up and ready to test drive b More

by jmata17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Nava, Caleb Jones
June 25, 2021

Purchased preowned vehicle from Chris Rogers. No pressure or uncomfortable situations. We drove the vehicle as much as we wanted and were left to make our decision without hassles. Sarah McCown and Joe Luna More

by Ken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Jones
June 25, 2021

James Cole was knowledgeable and very helpful! Worked with me to make a deal. Wish that damage had not been done. More

by Charlesjones367
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cole
June 25, 2021

The service we received was very easy and everything went very well. I couldn’t ask for a more pleasant experience. More

by Black84mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula , Caleb Jones
June 24, 2021

From first contact with Sarah McCown to the salesman, James Cole, to the finance guy, D J Dancer, this team made selling and buying a new car easy and fast. It was a pleasure doing business with them! More

by dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Jones
June 19, 2021

First time car experience went smooth , they helped me find a car when no one else in Tyler would ! Very polite and helpful they worked with my budget and found me a affordable car under 10k ! Roy was ve More

by saved2serve12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy crigger
June 18, 2021

Always a pleasure and great work! Pleasant staff and helpful! I would recommend this dealership. Was just as easy to have service as it was to buy the car in the first place. thank you More

by lakegramma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Jones
June 10, 2021

If I were able, I would use another Lincoln dealership for service. Despite having purchased my auto from them, it seems the service manager is continually attempting to not honor the warranty. Sadly, I More

by Lincoln owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lincoln Service Manager
Jun 11, 2021 -

Jack O Diamonds Honda responded

Very surprised and sorry to hear you're having warranty concerns that haven't being covered. Ive spoken with everyone of our Lincoln team members including our Lincoln service manager and no one can recall having any customers with any warranty concerns not being covered or even any problems getting any warranty concerns covered or dissatisfied customers in general. As you can see from our many other reviews we take great pride in taking care of all our customers. I get countless sales calls daily so I do not take calls from numbers that aren't in our customer database or customer management system. Please email me at jjones@jodcars.net so we can get any concerns you have resolved at your earliest convenience . Im at the dealerships and available every day Monday through Friday and respond after hours as well as weekends. We appreciate your feedback and look forward to resolving any concerns you may have Jerry Jones General Manager jjones@jodcars.net

Jun 11, 2021 -

Jack O Diamonds Honda responded

Jack O Diamonds Honda responded on 6/10/2021 8:14 PM Very surprised and sorry to hear you're having warranty concerns that haven't being covered. Ive spoken with everyone of our Lincoln team members including our Lincoln service manager and no one can recall having any customers with any warranty concerns not being covered or even any problems getting any warranty concerns covered or dissatisfied customers in general. As you can see from our many other reviews we take great pride in taking care of all our customers. I get countless sales calls daily so I do not take calls from numbers that aren't in our customer database or customer management system. Please email me at jjones@jodcars.net so we can get any concerns you have resolved at your earliest convenience . Im at the dealerships and available every day Monday through Friday and respond after hours as well as weekends. We appreciate your feedback and look forward to resolving any concerns you may have Jerry Jones General Manager jjones@jodcars.net

June 09, 2021

Great dealership and service department. They did 5 star service on our Honda Ridgeline with a noise on the driver side. They found and fixed the problem. More

by crjudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department/service manager
June 03, 2021

Freienly and professional service staff.Freienly and Freienly and professional service staff. Freienly and professional service staff. Freienly and professional service staff. Freienly and professiona More

by cptoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rocetteh
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