Jack Phelan Chevrolet

inspection for a recall I had an appt. at 11;30am. According to the email the inspection for the recall was only supose to take 1 1/2 hours, I should have had the car back b I had an appt. at 11;30am. According to the email the inspection for the recall was only supose to take 1 1/2 hours, I should have had the car back by 2:00 at the latest. At. 2:00pm I called the service dept. to get a status on my car, apparently they had just started to inspect it. This in turn, made me late to pick up my disabled daughter from her dayprogram. The people at the dayprogram were willing to bring my daughter home, but when my daughter found out I wasn't coming she had a melt down. They had to come and pick me up, take me to her, so that she would come home. This made for a horrible experience and a lot of people went out of their day and busy lives to help me. Why take appointments if the work isn't going to be completed as explained. I was not happy about this. The only thing that made it tolerable is that I didn't have to pay anything. Now I have to wait for another call because they had to order parts, because there is a problem with the car. At least this time, I know I can't rely on the work being done by a certain time, so I will keep my daughter home from her dayprogram, but that's not fair to her. Our time is just as important to us as it is to you. More

Great service, everything was explained and easy to understand. The guys were extremely nice and service oriented. And they were really busy but always were in a great mood. understand. The guys were extremely nice and service oriented. And they were really busy but always were in a great mood. More

This was better than 2017 an 2016 I had the opportunity I had opportunity to laugh joke around and be serious and get work done on a timely manner thank you. Do it again two year I had the opportunity I had opportunity to laugh joke around and be serious and get work done on a timely manner thank you. Do it again two year More

They always make it happen new cars My request with mike and finance Martin is always a good one they could make it happen the car u want and good finance thanks My request with mike and finance Martin is always a good one they could make it happen the car u want and good finance thanks More

A good experience Helped me right away and texted me when finished and answered all my questions. Paid they even took my suburban out for me to drive home. Helped me right away and texted me when finished and answered all my questions. Paid they even took my suburban out for me to drive home. More

Purchasing vehicle I give Jack Phelan 5 Stars because salesman Sammy looked out for me and I got the car I wanted he was very professional. Made sure I got what I wanted I give Jack Phelan 5 Stars because salesman Sammy looked out for me and I got the car I wanted he was very professional. Made sure I got what I wanted so I would recommend anyone to come to Jack Phelan Chevrolet in Lyons IL. More

Amazing! The staff was helpful, friendly, and understand the needs of their customers. Stan, Bill, and Ziv were able to make my husband's and I needs down, an The staff was helpful, friendly, and understand the needs of their customers. Stan, Bill, and Ziv were able to make my husband's and I needs down, and we left very happy enjoying our new Chevy Trax. More

Average They had my vehicle most of the day for recall oil change. They told me they didn’t have the recall part. I wouldn’t have brought my vehicle in if the They had my vehicle most of the day for recall oil change. They told me they didn’t have the recall part. I wouldn’t have brought my vehicle in if they didn’t have part. Now it’s a week later and they still don’t have part. More

I needed a repair for my car I had an unusual issue with my car, I had gotten bad gas from a station. Everyone in the mechanics department were very helpful. My car was fixed in I had an unusual issue with my car, I had gotten bad gas from a station. Everyone in the mechanics department were very helpful. My car was fixed in less time than predicted and for less money. I appreciated their help in this situation. More

Been a customer for a while, I never leave disappointed. Ziv and Roberto provided excellent service. Ziv is a great sales man. I always recommend people I know to this dealership. I love it, will come when I Ziv and Roberto provided excellent service. Ziv is a great sales man. I always recommend people I know to this dealership. I love it, will come when I need a car for my sons. More