Jack Phelan Chevrolet

Jack Phelan's location Jack Phelan is close by and they pick me up & drop me off at home. They are usually pretty fast with their service. However, when Mike Costello is n Jack Phelan is close by and they pick me up & drop me off at home. They are usually pretty fast with their service. However, when Mike Costello is not there, I'm not feeling as comfortable with the men who are doing the servicing. I feel that Mike knows our vehicle better than the other service men and feel that he is doing the best for our Tahoe. This last service was quite expensive and we are on a fixed income. I feel that Mike would direct me in the right direction, as far as our Tahoe goes. We've been bringing in our Tahoe to Jack Phelan since we bought it for regular oil changes and maintenance. More

Great people to do business with! Great service department with good customer service, i would definitely recommend them to others. They repair and service your car the right way. The Great service department with good customer service, i would definitely recommend them to others. They repair and service your car the right way. They also offer complimentary car wash after your vehicle us serviced whuch i think is great. More

service visit Things went well and the work was completed on time. look forward to my next visit. So far so good. Thanks for the car wash. Things went well and the work was completed on time. look forward to my next visit. So far so good. Thanks for the car wash. More

Long time customer Have been long term Chevrolet customer as well as Jack Phalen dealership. Always have been pleased with product and service when purchasing as well as Have been long term Chevrolet customer as well as Jack Phalen dealership. Always have been pleased with product and service when purchasing as well as maintenance. Believe have been able to receive fair price. Treated with efficiency and questions answered More

Oil change & Reprograming Made appointment for oil change almost 3 weeks ago because that's the only opening. Also asked about horrible acceleration on my new car....was told Made appointment for oil change almost 3 weeks ago because that's the only opening. Also asked about horrible acceleration on my new car....was told that Jack Phelan was informed of issue. Why wasn't that followed up with customers is not understood. Making left turns was a nightmare because the car would not accelerate normal. Even rude drivers would honk their horns at me and even curse at me for not driving quicker....You should notify owners and not keep it to yourselves.. More

Buying a car Very pleased with the sales department they made everything so simple and hassle free they are trying to keep me as a customer not sell me a car and t Very pleased with the sales department they made everything so simple and hassle free they are trying to keep me as a customer not sell me a car and that’s it More

Quality Craftsmanship!!! 10 STARS SERVICE DEPT ONLY!!! CODY excellent customer service!!! DAGO perfect & quality craftsmanship. He really knows his craft. These 2 guys is the 10 STARS SERVICE DEPT ONLY!!! CODY excellent customer service!!! DAGO perfect & quality craftsmanship. He really knows his craft. These 2 guys is the reason why i return. But the Sales dept SUCKS! I have Robert on tape (April 2019) being unprofessional & disrespectful and lied about it--not knowing i taped him. EVEN WORST management didn't want to hear it or deal with it.--which is why i will NEVER PURCHASE ANOTHER VEHICLE FROM THIS DEALERSHIP More

Recall I brought my trax in for a recall inspection and when it was done no one explained to me what was going on . I had to read it on my receipt to find ou I brought my trax in for a recall inspection and when it was done no one explained to me what was going on . I had to read it on my receipt to find out it failed the recall. I had to keep asking the service man questions on what happens next and when the parts should come and how long it takes to fix it . I also asked if I can get a loaner car while it's being worked on he stated no it's not covered. First of all I just bought this truck and the recall is not my fault. I wasn't asking for a rental car. I used to work for dealerships and service dept offered loaners for service customers. It was very poor service. I saw that customers in the waiting room who had to pay for service where talked to about their vehicles but I guess since mine is covered by warranty I wasnt important. My recall is a very serious one I also was worried if my vehicle is safe to drive since both control arms failed so I asked the service guy and he's like your fine. He was rushing me out and they never pulled up my car when it was done other cash paying customers cars were mine was pulled on the side and had to get it myself. I bought my trax there. I'm very disappointed. Horrible service. More

A Great Experience The staff was friendly and knowledgable . They were on time and did everything that was needed. I know I don't have to worry when I deal with Phelan The staff was friendly and knowledgable . They were on time and did everything that was needed. I know I don't have to worry when I deal with Phelan Chevrolet. More

Great experience thanks to Jose’!!! Great experience thanks to Jose’.! He was absolutely helpful and also upgraded my car from my initial visit I was told I could only get a 2015 I left Great experience thanks to Jose’.! He was absolutely helpful and also upgraded my car from my initial visit I was told I could only get a 2015 I left the lot in a 2019!!! More