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Jack Schmitt Ford

Name: Jack Schmitt Ford
Address: 1820 Vandalia St, Collinsville, IL, 62234, US
Telephone: (618) 318-8284
Rating: 4.6

4.6

627 Reviews

1820 Vandalia St, Collinsville, Illinois 62234

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Sales: (618) 318-8284

Call (618) 318-8284

Jack Schmitt Ford

Collinsville, IL

4.6

627 Reviews

Call Dealership (618) 318-8284

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1820 Vandalia St

Collinsville, IL

62234

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4.6

627 Reviews

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627 Reviews of Jack Schmitt Ford

December 23, 2021

SALES VISIT - NEW

Chris was amazing and made the purchase of my 2021 Ford F-150 as streamlined as possible. F-150 as streamlined as possible. More

by TRAVISLANSAW

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Laurie Osborne, Chris Wheeler, Chris "New York" Belesi

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December 23, 2021

SERVICE VISIT

Waited 2 weeks for an appointment for an oil change and vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. Appointment day was at 1pm on Dec 20th. Upon arrival I was told they were backed up and it would be at least 2 hours for the oil change and to check the vibration due to having to drive it and diagnose the vibration problem. I agreed to wait. After an hour I was told they still had not started. I asked for a loaner to run to the bank since it was going to be a longer wait time. I was told they didn't have one. I asked if I could reschedual due to other appointments that day. Was told it would be another 2 weeks for an appointment. When I went to get the truck I was told they could change the oil now and for me to drive it after the rotation to verify the vibration. No balance would be performed at this appointment. $63 oil change and rotation. I have brought my business to Jack Schmitt for 22 years and I am very disappointed after a 2 hour oil change and refused to check the balance of my tires that I purchased at this dealership. I will be looking for a new dealership and shop. More

by MRSELLER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Jennifer McCullough

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Jan 11, 2022 -

Jack Schmitt Ford responded

Mr. Seller, I wanted to write and respond to your review. First of all, we appreciate the feedback here and we always want to look for opportunities to do better. We apologize first about the wait times. Our business has grown exponentially in the last few years and we have technicians working in every available space in our store and we operate at capacity daily. Current wait times are running 2 or 3 weeks. We are looking for ways to resolve this long term that will require adding additional building space, but for now this is the situation we find ourselves in. We are happy that we are busy and that the quality and workmanship that our factory trained technicians perform is in high demand but we recognize the need to increase our capacities at this moment. We also have a limited number of loaner fleet available that need to be scheduled in advance when the appointment is set. We would like to add more, but the national vehicle shortages are making this a challenge- many area dealerships are not offering any loaners at all at this time and we feel fortunate to have kept the program afloat. All of this being the case, I feel other measures should have been taken to accommodate you here. We have a shuttle service available in a pinch that could have possibly taken you to the bank, and checking the balance should not have been an issue. Performing an alignment or other service if it was needed could require a new appointment. You mention the pricing and I do want to point out that we have competitive shopped other dealers and service facilities in our area and no one else is offering oil change, tire rotation, and car wash for less! I would love the opportunity to speak with you about your experience. I am going to meet with my service manager and advisors today on your experience to discuss how we could have done better. Please feel free to contact me at any time at 618-344-5105 and ask for Andy Carr, General Manager

December 23, 2021

SERVICE VISIT

Polite efficient had a place to sit and wait while they worked on car. Able to keep distance during covid worked on car. Able to keep distance during covid More

by JANELLEMT19

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jennifer McCullough

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December 23, 2021

SERVICE VISIT

No problems at allDan nunn in service was very No problems at all Dan nunn in service was very helpful Will use as my dealer from now on No problems at all Dan nunn in service was very helpful Will use as my dealer from now on More

by REDDOG62259

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough

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December 22, 2021

SERVICE VISIT

Great service and very dependable always treated right. Would not go anywhere else. Great people Would not go anywhere else. Great people More

by MRKRNS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy Carr, Dan Nunn, Alex Garcia

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December 22, 2021

SERVICE VISIT

I buy my trucks at Jack Schmitt Ford. Because of quality of service. Excellent service. of service. Excellent service. More

by GTEAGUE1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy Carr, Brad Warnecke, Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough

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December 22, 2021

SERVICE VISIT

your service department did a great job for me. they were friendly and took care of my needs. friendly and took care of my needs. More

by BLUEMNER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jennifer McCullough

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December 22, 2021

SERVICE VISIT

Always on time and efficient. Keep one informed of progress and leave car clean and neat progress and leave car clean and neat More

by JAMESDALLARIVA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dan Nunn, Jennifer McCullough

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December 22, 2021

SALES VISIT - NEW

My wife and I were treated with courtesy, patience and respect. A customer cannot ask for much more than that. respect. A customer cannot ask for much more than that. More

by BENDICKMANN

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Everyone we encountered were pleasant and considerate. , John Reilly, Nick Karateew

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December 22, 2021

SERVICE VISIT

Very professional. Solved my problem. Was able to isolate the problem and take corrective action. isolate the problem and take corrective action. More

by TFORNERIS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dan Nunn

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Jack Schmitt Ford

Jack Schmitt Ford Awards Awards

627 Reviews of Jack Schmitt Ford

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