Jackie Cooper BMW

Unorganized, Unprofessional & Poor Communication After driving over two hours to pick up my car, I received a call telling me it wasn’t ready. They offered to deliver it to me instead. When my car ar After driving over two hours to pick up my car, I received a call telling me it wasn’t ready. They offered to deliver it to me instead. When my car arrived, not on a trailer which wasted miles on my car, two guys and a baby in the back seat with there to greet me. My car was dirty with an empty tank. Not the best way/experience to have when purchasing your first BMW. More

Jeep purchase Joe and Anthony made the process easy and enjoyable, the dealership was warm and inviting and I would recommend them to any of my friends or family. Joe and Anthony made the process easy and enjoyable, the dealership was warm and inviting and I would recommend them to any of my friends or family. More

Amazing dealership It had the nicest used car showroom (indoor) I've ever been too. The staff was very courteous, and professional. They went out of their way to make It had the nicest used car showroom (indoor) I've ever been too. The staff was very courteous, and professional. They went out of their way to make sure I got the best deal on the exact vehicle I was looking for. I couldn't be happier with the entire experience. More

New BMW From the beginning everyone was very friendly. Everyone offer help, or was I being help, finance was good at explainning things and Laura was very go From the beginning everyone was very friendly. Everyone offer help, or was I being help, finance was good at explainning things and Laura was very good showing me how every thing work in the car. More

By far the best experience I have always dreaded walking into a dealership to buy a new car. But, my interaction with the Sales agent and everyone at the dealership changed my o I have always dreaded walking into a dealership to buy a new car. But, my interaction with the Sales agent and everyone at the dealership changed my opinion. It was such a smooth process. The prices was agreed upon before I got there and the everything went smooth after that no pressure no going back and forth. More

Jeannie is a great sales person to work with . From beginning to end. She sent us videos and pictures of the cars we were looking at . From beginning to end. She sent us videos and pictures of the cars we were looking at More

Liked 2017 X3 so much we bought a 2019 as well We have been acquiring new 3 or 5 series sedans from Jackie Cooper since the early 90s. A couple of years ago, we traded a 2010 5 series and purchase We have been acquiring new 3 or 5 series sedans from Jackie Cooper since the early 90s. A couple of years ago, we traded a 2010 5 series and purchased a 2017 X3. The heads up display, lane departure warning system, better vision (higher above the road), and other features made it the safest vehicle we have owned. The 3X is so much easier to get in and out of than are sedans, or larger SUVs, e.g.,the X5. We are so pleased and impressed with the 2017 X3 that we decided we need two X3s, one for her and one for me. The 2019 X3 is even more convenient than the 2017. The heated steering has been improved, high beams can be set for auto dimming, one touch rather than two can turn off the car when exiting the vehicle, cruise control panel is improve,and much more. The x5 has safety feature improvements as well. Principal among these are distance interval controls and better placement of blind spot warning indicator. I Buying a car is never easy, but the team (and it really was a team) that we worked with this time helped make the experience comfortable and efficient. They were patient, thorough, listened well and were responsive as they worked with us and as they coordinated among themselves on our behalf. More

Purchased a car for our daughter We were in the market for an affordable used car for our 16 year old. Mr. Stafford and Huy in finance made the purchase effortless! They provided exce We were in the market for an affordable used car for our 16 year old. Mr. Stafford and Huy in finance made the purchase effortless! They provided excellent customer service! More

Poor communication and lack of service This dealership not interested in helping their customers. I attempted to purchase a vehicle from them. It took them a week to get back to me on trade This dealership not interested in helping their customers. I attempted to purchase a vehicle from them. It took them a week to get back to me on trade information for my existing vehicle. I called numerous times for the information and also put a deposit down on the vehicle so it didn't get sold. I never received a call back and they sold the vehicle to someone else. During this week I had to call them numerous times and follow up with them rather than the other way around. My husband is currently serving over seas and he and I are both in shock at how they treated their customers and further more how they treated a veteran. They took no responsibility for what they did. I would not recommend doing business with them to purchase a vehicle. More

SUBPAR CUSTOMER SERVICE I had to drop off my BMW for the recall services, I was there at 7 am since they informed me it would take all day. I waited til 5 and no one had cal I had to drop off my BMW for the recall services, I was there at 7 am since they informed me it would take all day. I waited til 5 and no one had called, I called the agent CHRIS to find out about my vehicle and he expressed that he had my wrong phone number. I had provided two phone numbers in case I was busy at work and I would not be able to answer. He proceeded to tell me the vehicle would not be ready til the following day due to a missing part. I gave him my correct phone number and I was fine with the time they needed to fix everything. I called again to inquire about a loaner and they informed me they did not have any for the next two days, so I made personal arrangements to get to work the next day. No had contacted me the next day so I got concerned around three and called again. I told the agent on the phone that I was contacting CHRIS to find out about my vehicle, she continued to inform me that he did not have an update himself and would call me back to let me know. I kindly asked the agent to let him know since he could not make it to the phone to please call me and let me know. At around 5 , i still had not heard anything so I asked someone to drop me off to physically find out about my vehicle and I found the keys laying on the desk. The Vehicle was apparently finally ready, with no calls made to me. More