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Jackie Cooper BMW
Edmond, OK
250 Reviews
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250 Reviews of Jackie Cooper BMW
December 21, 2025
They are easy to to talk to and work with. Good at listening to your issues and concerns. Keeps you informed of the situation and the progress and very accurate of the time frame to resolve th Good at listening to your issues and concerns. Keeps you informed of the situation and the progress and very accurate of the time frame to resolve the issues or work performed. I am very pleased with the professionalism and complete process. More
by swimer
Employees Worked With
Christian Anaya
July 15, 2025
Myself and my family have purchased 5-6 vehicles from Cooper BMW over the last 15 years. That will stop. Word of mouth is powerful!! Life is good for the first year the. The $8000 extended warranty that Cooper BMW over the last 15 years. That will stop. Word of mouth is powerful!! Life is good for the first year the. The $8000 extended warranty that guaranteed us a loaner soon went to 8 weeks wait. Then they replaced $800 worth of parts and never fixed the issue. Which tells us all that Cooper can not service the cars they have sold. And do not know what they are doing. Terrible service personnel that sent more vehicles back not repaired. To leave even more room for fleecing, there diagnostic techs pay is based on everything they can find to replace. Red Flag!! Also, we took 3 cars in for Oil Changes and all of us were told our tires needed replacing. 2 sets of tires were 4 months old and the other vehicle tires were 8 months old. All needed replacing according to these cash cows. Integrity is missing, customer service is missing, honesty was never there. Do not do business with the Cooper Auto Group. You will certainly be disappointed with your car that costs more to service than to purchase. I have a call with BMW to make sure they are aware of what is happening and to voice my displeasure. Stay away from Cooper BMW!!! More
by billrayastro
Employees Worked With
Tayler Hawkins
April 15, 2025
BUYER BEWARE! !!! WORST CAR BUYING EXPERIENCE EVER!!!!! This was my third BMW purchase and I was buying a vehicle from out of state. Things started out great. Got a !!! WORST CAR BUYING EXPERIENCE EVER!!!!! This was my third BMW purchase and I was buying a vehicle from out of state. Things started out great. Got a very thorough video walk around of the vehicle and got a comforting "we're experts at online car sales after the pandemic so don't worry the process will be easy." I put down a deposit and then things went to crap. Was supposed to have a screen sharing session with finance to sign documents. Two hours after my "scheduled" call, I called them. I was told they would upload things and call me right back. Another two and a half hours later I call back only to be told the finance officer was busy but she'd call me right back. Forty minutes later I call back only to end up going over the documents with someone else because the original finance representative didn't think my business was worth those there in person. I'm then told certain documents had to be signed physically so they are overnighted to me. I sign them and overnight them back. Once received I'm told it will be 24-48 hours for the loan to be funded and the vehicle set up for transport. Time passes and I hear nothing. I personally called the bank only to find out Jackie Cooper pulled the docs for some reason. I call the dealership only to be told "oh sorry we should have called you 2 days ago." They say something on the documents was listed on the wrong line and they needed to be corrected and resigned. We go through the overnight process again to again be told funding will be in 24-48 hours. A few days later nothing. I again call the bank they inform me they have never received anything back from the dealership. I contact the dealership to be told the bank won't accept an online signature they needed a physical one. I voice my frustration about these issues only be told by the finance director "well you can cancel the purchase." I found this degrading and offensive as again showing they really didn't care about me as a buyer since I wasn't there in person. I take care of this final signature to finally have the loan funded over 3 weeks from the date of my down payment. Now I'm just told my vehicle is allegedly in transport but I have no information on that either. What company? When did it leave? When will it be here? Who do I contact with issues? I've asked for calls from the general manager to discuss my frustrations but haven't heard anything from him in the 2 weeks I've been asking. I'm seriously beginning to wonder if I'll actually get my vehicle or if I've just been scammed out of $60k. Take it from me buy else where. More
by DC
Employees Worked With
Carly, Leslie, Toni, Zack (the only friendly understanding one)
February 08, 2025
Brought vehicle in for a safety recall. Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tir Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tires had nails in them, took vehicle to a tire shop and they informed me no nails in either tire. More
by heatheerenee
Employees Worked With
Greg
October 22, 2024
My wife and I have bought/leased new BMWs from Jackie Cooper for more than two decades. Both the sales staff (Franklin Sherrod is a wonderful guy) and the service personnel (Ray Shannon is 10/10) are unf Cooper for more than two decades. Both the sales staff (Franklin Sherrod is a wonderful guy) and the service personnel (Ray Shannon is 10/10) are unfailingly polite, friendly and professional. The only negative I might offer is that we sometimes have difficulty lining up a courtesy car when our vehicles are in the shop. However, I always keep in mind that their courtesy car program is a COURTESY to me! This is a 5-star dealership that always provides a pleasant customer experience. More
by Phil Watts
Employees Worked With
Franklin Sherrod, Ray Shannon
October 08, 2024
Well when I went to purchase the vehicle I was crossed around between four salesmen. I paid for the car and they said they needed to do a safety check. I never heard a word back from the dealership for 2 around between four salesmen. I paid for the car and they said they needed to do a safety check. I never heard a word back from the dealership for 2 weeks. They gave me a loaner that had a low tire. It went flat and left me stranded.Awful customer service. Everyone I called never returned my phone calls. I picked up the car and had it for 3 weeks and the batteries in the keys were dead.it came time to get my tag and no title. They just kept brushing me off. They blamed everything on a bad training experience.DO NOT BUY A CAR from this dealership. They will screw you over. When I left the dealership, I inform them that I will drive all the way to Dallas, Texas before I ever bought another car from Cooper. More
by Twinnard
Employees Worked With
Too many to name
