Jackie Cooper BMW

Worst General Manager and Service Department. Never return calls and never fix what they are supposed to. We have had our vehicle in there more than 3 times for the same issue and the service manager n return calls and never fix what they are supposed to. We have had our vehicle in there more than 3 times for the same issue and the service manager never returns our calls and finally had to go to the General Manager who doesn't care anything about service. There are no loaners if you need one for the day. More

Purchasing a new car is typically an anxiety producing experience, especially as a woman. Being the researcher that I am, in May 2021 I decided upon a 2018 BMW X2, in part for two reasons. 1) It is still experience, especially as a woman. Being the researcher that I am, in May 2021 I decided upon a 2018 BMW X2, in part for two reasons. 1) It is still under factory warranty, so if anything goes wrong, it will be covered. 2) It is also a Certified Pre-Owned (CPO) BMW, so again, if anything goes wrong, it has coverage. This has been the basic strategy I have used purchasing cars previously, along with reading multiple reviews of the pros and cons of the make, model, and year. However, this was the first time I purchased a car that needed to be put in the shop about a month after purchase, then again, and then again, all for the same reason. This has all occurred since May of 2021. All totaled, the car was in the shop for over a month. Before I get to the worst part of this experience, let me tell you what they did well, they sold me the car, they offered a single point of contact while the car was in the shop, and they communicated with BMW North America when they couldn't fix the problem with the car. They did not communicate with me very well or almost at all without my prompting for updates. Jackie Cooper left me weeks without a car to drive and when I pushed for a loaner, as they advertised, I was told I needed to buy a Japanese model car. They would go several days at a time with no news after they last told me they were changing ABC or trying XYZ. No updates. Just nothing. Mind you, I *just* bought this car in May 2021. They advertise a 90 and 3,000 mile warranty, the car was in the shop within those confines. I was told that only applies to cars major system failures and the factory warranty and CPO would trump that. Meaning they will not purchase back the car. Yesterday, I was given back the car after being told the issue isn't fixed but their hope is that after two more tanks of gas, the issue will resolve on its own. The used car sales manager, Andy Womack explained this to me last night, 9/20/2021, then promised that come this morning, I would have the receipt from the service department explaining this again along with the most recent repairs made to the car. I was also told twilce that the GM would contact me, he hasn't. It is 4:23 pm. I have emailed Andy, reminding him of his promises. He hasn't responded. No one has called. It is well past morning. And I have a car that is not fixed and Jackie Cooper is refusing to stand behind the product they sold me. More

After service is very poor.Work with Jackie Cooper(sales person). Never follows up on anything.Even worse is the general manager Richard Vairo,,rude and does not know how finances work in his own company Be person). Never follows up on anything.Even worse is the general manager Richard Vairo,,rude and does not know how finances work in his own company Be worn "AFTER SERVICE" does not exist in this company. More

My experience with this dealership, from start to finish, was amazing! This was my first BMW purchase. Before I even arrived, Brendan C. had already given me tons of info on the vehicle I was coming to see. was amazing! This was my first BMW purchase. Before I even arrived, Brendan C. had already given me tons of info on the vehicle I was coming to see. He deserves major kudos for his ability to be kind/relatable while also being knowledgeable during the process of buying a luxury vehicle. Not every salesperson has the ability to do both at the same time. Definitely ask for Brendan if you want a great experience here! Danielle B. in Finance was also great to work with and super helpful! Thank you Cooper BMW for an overall awesome experience for a BMW newbie! More

We had an excellent experience working with Dustin Munsey in the purchase of my beautiful new X3. This is the second BMW we’ve purchased from Jackie Cooper. Dustin was kind, caring, and we appreciated his at in the purchase of my beautiful new X3. This is the second BMW we’ve purchased from Jackie Cooper. Dustin was kind, caring, and we appreciated his attention to detail. Highly recommend him! Everyone we encountered at this dealership was helpful and friendly. Very happy with our purchase. More

I drove from Denver to pick up my vehicle and arrived on time (3:30PM) but vehicle was not ready. It had a giant scratch that no one there bothered to notice. The paperwork was not ready and had to be red time (3:30PM) but vehicle was not ready. It had a giant scratch that no one there bothered to notice. The paperwork was not ready and had to be redone 3 times. Wire instructions were not provided as promised and down payment was refused. Staff was a bunch of millennials standing around looking at their phones. Little or no customer interaction (let alone satisfaction). I mentioned numerous times I had an appointment at 5PM but didn't get out of there until 5:15. Despite my timetable I was delayed by vague and misleading attempts to upsell unwanted features/services. More

I bought used BMW M4 and at the time of purchase they agreed to repair minor damage in the front seat. Now they have backed out of the repair. I will never do business with them again. I had previous agreed to repair minor damage in the front seat. Now they have backed out of the repair. I will never do business with them again. I had previously bought 4 cars from them. I cannot do business with or recommend anyone do business with a dealership that does live by their word More

Amazing experience. I worked with Adam Edmonds at the dealership and I must say he is very knowledgeable and easiest car salesman I have ever worked with. Since I drove from Dallas, Adam was able to make dealership and I must say he is very knowledgeable and easiest car salesman I have ever worked with. Since I drove from Dallas, Adam was able to make a personalized video of the car and share. He was not at all pushy for the sale and was very patient to answer all my questions. Overall experience at the dealership was 5stars. More

I wasn’t planning on purchasing a new vehicle I was just looking at the new X7, it was a great experience, I learned a lot about the car, there was no pressure, I ended up coming back and purchasing the veh looking at the new X7, it was a great experience, I learned a lot about the car, there was no pressure, I ended up coming back and purchasing the vehicle. More

I bought a used truck & now going to purchase a new 2021 BMW SUV I haven’t enjoyed buying 2 vehicles n one week! TY BMW SUV I haven’t enjoyed buying 2 vehicles n one week! TY More