Jackie Cooper BMW - Service Center

Brought vehicle in for a safety recall. Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tir Was told 2 things needed immediate attention in the amount of $1,962.27 and recommended service in the amount of $781.60. Was also told both back tires had nails in them, took vehicle to a tire shop and they informed me no nails in either tire. More

Disabled Veterans beware! Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes Jackie Cooper BMW does not support %100 percent disabled veterans, they refused to honor my Oklahoma sales tax exemption for over $800 worth of taxes. All they did was laugh and say they don’t care about bad reviews because it’s above their pay grade. Apparently people have forgotten what us veterans had to go through or endure to even receive a card like that. I will make sure and be heard that this business discriminates against veterans and disabled veterans and think it’s funny and not one manager wanted to come out and speak to me even after I said I was going to let people know about how my experience. I also would never recommend this business for service of any kind. My car was prepaid for service and in there almost a month sitting there for weeks. I finally get it back today and it dirtier than when it came in after a huge five digit bill. Every step from the time I dropped off my car to the time I picked it up was a very atrocious experience. I would never recommend them to anyone. More

I’m so disappointed in this dealership! I bought a used 2019 Toyota Highlander there in August of 2023, less than a year ago, and I just had to spend $4900 on an oil pan leak 2 1/2 weeks af I bought a used 2019 Toyota Highlander there in August of 2023, less than a year ago, and I just had to spend $4900 on an oil pan leak 2 1/2 weeks after they had my car in for an oil change. My engine light came on as I was leaving the parking lot and they turned it off and told me it was a crankshaft sensor. Nothing was wrong with the sensor and I died in the middle of a busy street and had to have it towed. Conveniently, this was a part that was excluded from my extended warranty. So disappointing! More

I’ve been at the dealership for 3 1/2 hours now for an oil change. When I got in the car the check engine light was on. They told me typically when the check engine light comes on it’s something else! I t oil change. When I got in the car the check engine light was on. They told me typically when the check engine light comes on it’s something else! I told him the light wasn’t on when I got here so I told them to fix it and get the engine light off. It’s ridiculous that they can have it for 3 1/2 hours when I made a service appointment and then my check engine light comes on for something they did. More

Made an appointment 2 weeks in advance. Took my car in on Thursday...Said they couldn't look at it until Monday.......all weekend without a car???? No loaner until another month. So why Took my car in on Thursday...Said they couldn't look at it until Monday.......all weekend without a car???? No loaner until another month. So why do I leave it on Thursday to not be seen until Monday?? Reply was.....'to get in line'. What a great dis-service for such a high end place. Soooo. disappointing. More