Jackie Cooper BMW - Service Center

SUBPAR CUSTOMER SERVICE I had to drop off my BMW for the recall services, I was there at 7 am since they informed me it would take all day. I waited til 5 and no one had cal I had to drop off my BMW for the recall services, I was there at 7 am since they informed me it would take all day. I waited til 5 and no one had called, I called the agent CHRIS to find out about my vehicle and he expressed that he had my wrong phone number. I had provided two phone numbers in case I was busy at work and I would not be able to answer. He proceeded to tell me the vehicle would not be ready til the following day due to a missing part. I gave him my correct phone number and I was fine with the time they needed to fix everything. I called again to inquire about a loaner and they informed me they did not have any for the next two days, so I made personal arrangements to get to work the next day. No had contacted me the next day so I got concerned around three and called again. I told the agent on the phone that I was contacting CHRIS to find out about my vehicle, she continued to inform me that he did not have an update himself and would call me back to let me know. I kindly asked the agent to let him know since he could not make it to the phone to please call me and let me know. At around 5 , i still had not heard anything so I asked someone to drop me off to physically find out about my vehicle and I found the keys laying on the desk. The Vehicle was apparently finally ready, with no calls made to me. More

Fix the Mini Service person was great, explaining the repair and what services I would have coming up. I bought the car used and wanted to buy the extended warrant Service person was great, explaining the repair and what services I would have coming up. I bought the car used and wanted to buy the extended warranty. Fiancé person that explained it was most helpful and insightful. More

Damage rims Service wasn’t good at all and I would not take my car here again. I took my car in Friday 0730 to get it serviced because it was running weird. While Service wasn’t good at all and I would not take my car here again. I took my car in Friday 0730 to get it serviced because it was running weird. While I was there I told them I wanted my leather cleaned and if they could change the oil and air filter (which they did). They told me it would be good to get my tires rotated so I said okay. I got a call at 1430 saying it was ready but I couldn’t make it there until Saturday. I got there Saturday to get my car and was so disappointed. First thing I saw was the grease on my rims, I bent down to wipe it off and noticed chips in my rims from their tools. The lady said they used plastic bits but I guarantee you there was nothing wrong with my rims prior to dropping it off. I know this because Im in love with my car and notice even a small hair on the door that looks like a scratch. Long story short, they said come back Monday. I called the service manager Mike and Steve called me back shortly after telling me to bring my car back in. I told mike when I dropped it off I wanted new rims and he said he’d talk to his manager Monday. Monday they call me at 1430 telling me my car was ready. Went to get it and they said “that’s normal wear on your rims”. He showed me a car next to mine saying it’s normal but the “wear and tear” on that other vehicle wasn’t like the chips in my rims, he said he looked at 10 cars and they all looked like mine. I had friends and mechanics look at the pictures and they said it was from their drill bits, they pulled it out while it was running and the lug nuts hit the side causing the paint to chip. So no I won’t recommend anyone here. If you do go make sure you take pictures prior and maybe you’ll have a chance of getting your vehicle back in the condition you dropped it off in or better. More

Horrible experience, liked about repairs not being warranty Took mini in to have it's footwell module replaced since mine was acting up and it's covered by the warranty. Once I got in I was lied to and told it Took mini in to have it's footwell module replaced since mine was acting up and it's covered by the warranty. Once I got in I was lied to and told it wasn't covered until I showed the paper work saying it was then was lied to and mechanic caused a large oil leak. Mini had no oil leak going in and drove fine now I have a mini with a huge oil leak. Will not be returning and will be telling everyone I know and meet to never use their service. More

Excellent customer service. Fast with getting my car finishe Chris is always friendly and courteous. He is prompt with returning calls. I have been going to this dealership for a few yrs and will return again. Chris is always friendly and courteous. He is prompt with returning calls. I have been going to this dealership for a few yrs and will return again. More

July 27 2018 Great service and attention. Prompt and courteous. Anticipated my questions and were proactive in their service approach. They Washed my car but forg Great service and attention. Prompt and courteous. Anticipated my questions and were proactive in their service approach. They Washed my car but forgot to clean the wheels was my only negative comment. More

Happy to give an excellent review Very disappointed originally with Amy, the Service Coordinator, who informed me that I couldn’t wait for my airbag recall fix because it would take to Very disappointed originally with Amy, the Service Coordinator, who informed me that I couldn’t wait for my airbag recall fix because it would take too long. When I got there, Samantha, my Service Adviser, said of course I could wait and also have the yearly service done. I was out in an hour. Samantha is now my favorite person! Last year when I took my car for service, I not only waited for 2 hours when it shouldn’t have taken that long, but I was told my car could no longer be washed there because convertible tops were leaking. Samantha said that wasn’t true. That service advisor is no longer there. I’ve always had excellent service except for last year and Amy’s misinformation this year which Samantha corrected. So, they get a 5 Star review which they deserve. And Samantha deserves a raise. More

Great service We have used the dealership a couple of times to service our Mini. They always provide great service and go beyond what is expected to make sure our c We have used the dealership a couple of times to service our Mini. They always provide great service and go beyond what is expected to make sure our car is in great shape. More

Diagnostic repair Had a late morning appt once they figured out it would take a while to complete the repair they allowed me to use a loaner so I wouldn’t have to wait Had a late morning appt once they figured out it would take a while to complete the repair they allowed me to use a loaner so I wouldn’t have to wait around. When the repair was done I found they had washed my car on top of the repair. Much appreciated. More

Service required on brakes. You schedule my car fast. Did your inspection throughly and gave me an estimate with options. Let me know all along the way how the repairs were goi You schedule my car fast. Did your inspection throughly and gave me an estimate with options. Let me know all along the way how the repairs were going. Thanks. More