Jackie Cooper INFINITI

The only negative experience was the detailing. There is gum, dirt, and animal hair in the back seat. There is gum, dirt, and animal hair in the back seat. More

My spouse was in the market for a used truck and worked with Hunter as the salesman. There was a Silverado on the lot that we test drove and preferred over a newer option they also had available. After dis with Hunter as the salesman. There was a Silverado on the lot that we test drove and preferred over a newer option they also had available. After discussing it over lunch, my spouse completed a credit application and was approved. When reviewing the numbers, we were not satisfied with the monthly payment and asked if adding me to the application would improve or strengthen the approval. The response given was that it would not make any difference. Given my spouse works in car sales and I work in finance, we knew this answer was not accurate, and we chose to leave the dealership. Shortly after leaving, we were contacted by Hunter’s Sales Manager, Roger, who offered a 12-month, 12,000-mile warranty before our departure. During that visit, there was a communication breakdown that resulted in an interaction we considered unprofessional. Despite this, we continued our search elsewhere but circled back after speaking with Jesse in Wellston. Jesse understood our primary concern—getting to a specific monthly payment—and reached out to Roger to discuss it. After Jesse’s follow-up, Roger informed us that the dealership could meet the payment goal, and we agreed to return. Upon arrival in Tulsa, Jesse asked to see a different vehicle (a newer Silverado), but it wasn’t ready, so we proceeded with the original choice. When we arrived, Roger informed us of a change: the originally offered 12-month warranty would now be split—one year covered by the dealership, the second by us. This was acceptable, and while the monthly payment increased slightly, it remained within range. We were then directed to Hunter's office to provide documentation and sign preliminary paperwork. There was a long wait before meeting with finance (possibly Zac), who reviewed the payment details. At that point, discrepancies became apparent. The documents shown to us initially were presented quickly, and we didn’t analyze them thoroughly until we sat down in Finance. During the finance process, the payment presented was significantly higher than what had been previously discussed. Upon closer inspection, we discovered that the agreed-upon warranty coverage had been included in the sale price — effectively meaning we were financing a cost the dealership had originally agreed to cover. This amounted to a $2,394 discrepancy. Once we pointed this out, the finance representative acknowledged the issue and took both versions of the paperwork to consult with the General Manager and Roger. While the finance representative apologized and corrected the issue, no direct communication or apology was received from Roger. Given the nature of the mistake and the prior miscommunications, a direct acknowledgment would have been appropriate. Ultimately, we did purchase the vehicle. Finance handled the issue professionally once it was brought to their attention. However, the earlier interactions — including the attempt to roll a covered cost into the financing and the absence of follow-up from management — detracted from what could have been a smoother and more transparent experience. More

Good service and good people. Answer all my questions and fast response. Will love to buy another vehicle from them again in the future Answer all my questions and fast response. Will love to buy another vehicle from them again in the future More

This Infiniti is the second one I have bought from Jon Green. He is excellent, personal, and maintains contact through the years, so I had no hesitation choosing him again. I have had friends use him as w Green. He is excellent, personal, and maintains contact through the years, so I had no hesitation choosing him again. I have had friends use him as well, & were very pleased. More

I will highly recommend our Sales Professional, Taylor Stogsdill, and Jackie Cooper Infiniti, to all our friends & neighbors I purchased my new QX60 on my Cell Phone & iMac, then drove two hours to Jacki Stogsdill, and Jackie Cooper Infiniti, to all our friends & neighbors I purchased my new QX60 on my Cell Phone & iMac, then drove two hours to Jackie Cooper Infiniti for our delivery, and everything was exactly as Mr. Stogsdill had represented it to be. Jackie Cooper Infiniti is a: "First Class Luxury Automobile Dealer Operation." "Thank You," Mr. Stogsdill & Jackie Cooper. Billy G Menefee & Joanne L. Ryan (wife) ********* More

John Taner was undoubtedly the best salesman we have dealt with. He was professional, listened, and worked diligently to find the perfect vehicle and deal that worked for us. He was funny and courteou dealt with. He was professional, listened, and worked diligently to find the perfect vehicle and deal that worked for us. He was funny and courteous! A real breath of fresh air! More

John made the car buying experience extremely easy, after deciding the one I found online wasn't to our liking he and Emily notified us within 2 days of one coming in that was similar and that was in much be deciding the one I found online wasn't to our liking he and Emily notified us within 2 days of one coming in that was similar and that was in much better condition. John took care of all the concerns we had on it and worked with Jack to arrange the trade in transfer. Overall the most low pressure, smoothest car buying experience I've been involved in. More

We had the best experience at Jackie Cooper Infiniti! I love my beautiful new QX60! I love my beautiful new QX60! More

Professional no high pressure sales tactics. Every one friendly seemed to appreciate my car purchase. Every one friendly seemed to appreciate my car purchase. More

Platinum customer service from Jon Green and Oscar Vasquez. They both made sure my purchasing needs were met and I received my Infiniti in just a few days. I would definitely recommend buying from the Vasquez. They both made sure my purchasing needs were met and I received my Infiniti in just a few days. I would definitely recommend buying from the Jackie Cooper Team. More