Jackie Cooper Imports

I called Jackie Cooper and told them I had 2002 M230 that had a recall on the powder steering. I informed them that I had own the car for 2 years and didn't know what service had been completed on the car. I had a recall on the powder steering. I informed them that I had own the car for 2 years and didn't know what service had been completed on the car. I also told them I lived 140 miles from the dealership. He explained what was covered and not covered by the recall. They agreed with my son delivering and picking up the auto and me handling the bill by phone. The called me the day it was to be worked on about 10:30 told me they had found a couple things that needed fixing and couple of more that needed to be watched. Total cost about $350. I had told my wife before hand if it was less than $1000 I was not going to complain. They called me back about 3:30 and said the work was completed. I ask if they wait a couple of days for my son to pick it up and they said it would be fine. My son told me they were very nice when he picked the auto up. More

I can not elaborate enough on the need to stay away from this dealer. I bought a Certified Pre-Owned Volvo from them, only to have a wealth of problems, eventaully leading to a engine failure under 40k mile this dealer. I bought a Certified Pre-Owned Volvo from them, only to have a wealth of problems, eventaully leading to a engine failure under 40k miles. Oddly enough, the engine failed only days after getting the car back from yet another warranty serivce. Fishy huh? They hassled me left and right about how the engine failure is MY fault. How could that be. I just drive the car. IT'S under warranty! This is only a small portion of the huge mess I got into with these crooks. That's what I get for not doing my dealer research I guess. Just please, go elsewhere. Bill Knight Volvo is just down the road. They are very nice people and even fixed some of the mistakes made by Jackie Cooper on my Volvo. More

We purchased a 2005 Mercedes C230 Kompressor from Jackie Cooper Imports on 8/02/2008 with 69 miles. When we purchased the car it came with a Mercedes Benz manuf. warranty up to 50,000 miles. We have has the Cooper Imports on 8/02/2008 with 69 miles. When we purchased the car it came with a Mercedes Benz manuf. warranty up to 50,000 miles. We have has the car serviced at Jackie Cooper Imports. We have had the oil changed at Jackie Cooper Imports, and have changed the oil ourselves. At 48,200 miles the car wouldn't start. We had the car towed to Jackie Cooper Imports. After a week, we were informed that there is no compression, and the engine is blown. It should be covered under the manuf. warranty because we are still under the 50,000 mile mark. Jackie Cooper Imports has denied repairs to the car. After 4 months of dealing with this company we ended up picking up our car, and had to pay them for the tow, and for inspecting the car. We asked for a copy of the vehicle history reports. They don't even show our car having the oil changed. The reports also show us only driving the car about 500 miles in 1 year and 8 months. They are supposed to document the mileage when the car comes in to be serviced. I drive this car everyday to work and back. If I just drove it to & from work 4 days a week, that would be 6400 miles. We know they have altered the records. It is going to cost us 12,000. for a new motor. I am not making payments of 520.00 a month on a car that doesnt run! It only has 48,200 miles and the ENGINE IS BLOWN!! They sold us a car with a 50,000 bumper to bumper warranty. Jackie Cooper Imports must honor their warranty. More

We have previously purchased two vehicles from this dealership. The service department never kept appointments and made us wait no less than an hour and a half for EVERY oil change. Not major service dealership. The service department never kept appointments and made us wait no less than an hour and a half for EVERY oil change. Not major service, just an oil change. Tried to trade in my 2 year old car that was purchased adn serviced at their dealership for another vehicle. I was told I couldn't get a new vehicle for the price I wanted. I was called every night for a week by the salesperson. I finally went somewhere else and save over $5K by trading and purchasing there. What a relief. I'll never be back to Jackie Cooper. They care about the bottom dollar, not the customer. Horrible service, salesmanship and customer relations. Avoid this dealership at all costs! More