Jackie Cooper Imports

Jackie Cooper Imports responded

Thank you for the kind words and 5-star rating concerning your recent exceptional experience at Jackie Cooper Imports! We appreciate you!

Jackie Cooper Imports responded

Thank you for those kind words concerning your recent exceptional experience at Jackie Cooper Imports with Kirby Payne! We appreciate that you took the time to share your story and we appreciate your recommendation!

Jackie Cooper Imports responded

Thank you for the kind words and 5-star rating. We appreciate that you shared your exceptional experience with everyone on DealerRater!

Jackie Cooper Imports responded

Carol, thank you for taking the time to leave remarks on DealerRater. We assure you there is nothing other than unfortunate timing of maintenance on the two separate vehicles you chose to purchase. We, as a certified Mercedes-Benz dealership, offer new and pre-owned inventory, and both are susceptible to recalls and service campaigns as deemed by the manufacturer. Our technicians are manufacturer-trained and certified to do all maintenance required at no cost to you, and we have a complimentary customer loaner program so that you will have a new Mercedes-Benz to drive while the vehicle is cared for. Thank you for your business and your patience. We apologize for the delay in driving your pre-owned vehicle home!

Jackie Cooper Imports responded

Thanks for sharing your experience. Our team always strives to provide excellent service at Jackie Cooper Imports. Enjoy your new vehicle.

Jackie Cooper Imports responded

Thank you for your recommendation of Dustin and the Jackie Cooper Imports team! We appreciate you!

Jackie Cooper Imports responded

Josh, thank you for sharing your comments with us and everyone on DealerRater. We know that it was Dave's pleasure to offer you the exceptional experience you deserve--something that Jackie Cooper Imports is known for. Congratulations on your new Mercedes-Benz. We look forward to helping you maintain it over the course of its lifetime!

Jackie Cooper Imports responded

Joel, thank you for sharing your comments with us and everyone on DealerRater. We know that it was Mushtaq's pleasure to offer you the exceptional experience you deserve--and something that Jackie Cooper Imports is known for. Congratulations on your Mercedes-Benz. We look forward to helping you maintain it over the course of its lifetime!

Jackie Cooper Imports responded

Kiara, we know that repairs like this are frustrating, but we are thrilled that the extended warranty is covering the issue. A Certified Pre-owned vehicle doesn't mean that nothing will ever need repairs or maintenance in the future. It just means that it has met the certified criteria set forth and controlled by Mercedes-Benz. Maintenance issues on any vehicle can occur over time and, some without any warning signs at all. When the vehicle is certified, there is a specific check list of items that must be done, and this vehicle did meet the requirements for certification. Unlike an oil or transmission fluid leak, where there is evidence of an issue that can worsen over time, your vehicle's specific issue does not provide evidence that something will eventually stop working properly. This is not an issue that grew worse over time, and that could have been detected in a certified pre-owned inspection. It is an engine control malfunction that just occurred randomly and thus cannot be considered an issue that predates your ownership. If you have any further questions, please reach out to our service manager Mike Bowers. He'd love to walk you through the CPO process and better explain what that looks like and the benefits that it provides.

Jackie Cooper Imports responded

Thank you for your 5-star rating and kind comments concerning our service department! We appreciate that you have been a member of our automotive family for 12 years and we look forward to helping you maintain your new Mercedes-Benz over the course of its lifetime!