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Jackie Cooper Imports - Service Center

Tulsa, OK

4.2
452 Reviews
Call Service Center (918) 615-2185

452 Reviews of Jackie Cooper Imports - Service Center

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December 02, 2022

The service was fine but the service manager was horrible—Jacob Evans. He was rude to the point of being disrespectful, non-communicative, and told me misinformation. More

by delainebartsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Evans. Service Dept
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

Delainebartsch, We are sorry to hear about your recent experience with one of our service professionals. We’d love to learn more so that we may investigate your concern and help our service department get better at we do. We encourage you to reach out to our service manager, Denny Martin at 918-249-9393. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Very professional, extremely helpful, looking for solutions, for a mutually agreeable result. Nizzar is hands-down, the best salesman and representative for Jackie Cooper. This was my several purch More

by Scott H Hill
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi Scott H Hill, Thank you for your 5-star review. We are delighted to hear Nizar was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Great buying experience and excellent service after the sale. 1st time in for service and Jacob Evans was excellent with communicating with me on the status of my repairs, worked with my warranty company More

by Johnnywakercalvert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Taylor, Chuck Griffith, Nathan Lovell
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi Johnnywakercalvert, We appreciate your 5-star review. We are delighted to hear Jacob was excellent during your buying experience. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Jackie Cooper Porsche always takes amazing care of me when I need service! They’re honest and up front about what my vehicle needs. Cliff and Sarah are both great to work with! More

by MATT.MASTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff, Sarah
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi MATT.MASTERS, We appreciate your 5-star review. We are glad to hear Cliff and Sarah were excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Usually the service department is great. This last service the technician was not knowledgeable about the problem and it took 40 days of the car being in the shop to correct. It seems the More

by steve@gmtulsa.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Technician - don’t know name
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

steve@gmtulsa.com, we are sorry to hear about your recent experience with our service department. As we were not able to duplicate the issue you were having, Porsche recommended a software update for your vehicle. That update initiated a communication error with your control unit and we thought it was best to replace it. We did communicate that the part was on backorder and immediately installed it upon its arrival. We apologize for the delay due to the part availability. We are glad however that your vehicle is functioning as it should now! We thank you for your patience and we hope to see you for your regular maintenance in the future!

December 01, 2022

Jackie Cooper was very helpful and efficient. They contacted me right away and were very eager to help me with all my needs, and went above and beyond what was expected. Connie in Service was gre More

by MARSHALL.FELTUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
Report | Print
Dec 02, 2022 -

Jackie Cooper Imports responded

Hi MARSHALL.FELTUS, We appreciate you taking the time to write to us. We are delighted to hear Connie was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 01, 2022

I was very pleased with the service I received, everyone was nice and friendly to me! More

by Urickey47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Evans
Report | Print
Dec 02, 2022 -

Jackie Cooper Imports responded

Hi Urickey 47, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 01, 2022

Cliff always does a great job of taking care of my needs. I always have a Great experience! More

by FLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff
Report | Print
Dec 02, 2022 -

Jackie Cooper Imports responded

Hi FLH, We appreciate your 5-star review. We are delighted to hear Cliff took excellent care of you during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 01, 2022

Emily did a great job of getting me in and the issue resolved. I appreciate her follow through. More

by SUMMERKIRKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Dec 02, 2022 -

Jackie Cooper Imports responded

Hi SUMMERKIRKLAND, Thank you for taking the time to write to us. We are glad to hear Emily was excellent at resolving the issue you had. Thank you for choosing Jackie Cooper Imports. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 01, 2022

It was a very quick and friendly experience with a knowledgeable sales person. I highly recommend HCI. More

by bradley.james1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Kelley, Alex Kach, Bailey Ferira
Report | Print
Dec 02, 2022 -

Jackie Cooper Imports responded

Hi bradley.james1914, Thank you for your 5-star review. We are glad to hear you were satisfied with your experience. Thank you for choosing Jackie Cooper Imports for all your vehicle needs. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

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