Jacksonville Chrysler Jeep Dodge Ram Arlington

I was charged $199 for a second key and have not received one almost a year later. When inquired about it they said I bought an "insurance policy" on a lost key and have refused to make me a second key. I ha one almost a year later. When inquired about it they said I bought an "insurance policy" on a lost key and have refused to make me a second key. I have pursued this for a year to no avail. I am in the process of filing a complaint with the Better Business Bureau. More

Worst dealership in town , the lie to a disabled Veteran making him to pay for a tag when in the state of florida is free they told me to go to the DMV and when I went to the DMV they dont do refund for tha making him to pay for a tag when in the state of florida is free they told me to go to the DMV and when I went to the DMV they dont do refund for that and the dealership do not want to respond basically I paid for to plates More

I went discuss the purchase of a Dodge Challenger last weekend. I sat at a desk with one employee and discussed the price. He left two separate times without the price. Another employee claiming to be a m weekend. I sat at a desk with one employee and discussed the price. He left two separate times without the price. Another employee claiming to be a manager sat down and began to explain his life story. Later, he priced the car for $13K over MSRP. Then, he explained about the "Market adjustment" and how they lost money during Covid. I asked a question and he didn't answer it. These people are horrible and don't care about anyone. They play games and lie! I would definitely stay away from this place. Terrible dealership! More

I bought a use Chrysler Pacifica from this dealership for my business got the whole our cars come with a 125 point inspection bla bla bla etc. the vehicle had some issues that needed to be repaired I was gi my business got the whole our cars come with a 125 point inspection bla bla bla etc. the vehicle had some issues that needed to be repaired I was given a work order slip to bring it back and have those things corrected but a month after having the car I started finding other issues everytime I started it up and just got tired of going back trying to get these things looked at and corrected I really thought the salesman we dealt with was operating in good faith but he clearly wasn’t, I wouldn’t buy another car from this dealership if my whole life depended on it. Tony More

Comments about my physical appearance, restoration fee, sold cpo with low tread level they had to replace my tires, promised tow package and installed the hitch with no electrical. Dirty deals and lies. sold cpo with low tread level they had to replace my tires, promised tow package and installed the hitch with no electrical. Dirty deals and lies. Avoid this place ar all costs. More

Go in with your own financing otherwise be prepared to get bait/switched on deal points and financing. Keep a close eye on the 'add ons' during the paperwork phase - GO ELSEWHERE get bait/switched on deal points and financing. Keep a close eye on the 'add ons' during the paperwork phase - GO ELSEWHERE More

Don't go to this dealership. their customer service are horrible!their bunch of liars that as soon as they get you to sign the contract ,your on your own !!I bought a new truck to their customer service are horrible!their bunch of liars that as soon as they get you to sign the contract ,your on your own !!I bought a new truck to them . When i sign the contract its says 20 mileage and the truck is coming from baymeadow.and we found out that the truck that they deliver to me has 1800 mileage on it.Four rims are filled with rust !!! They talked me to get the extra warranty but they say manufaturer warranty only 3 years .Found out its 5 years ...so I decided to cancel it!!Even wrote a letter of cancelation to the finance manager even refused to accept the letter!He even told me not to comeback to the dealership for my concern ! For them customer is a dollar sign .As soon as you sign the contract customer service gets thrown out the window!and you are left on your own .I ask the agent about the mileage of the truck he says he don't know .atlease they know what they are selling ..They know because the finance manager told me that he put w0 mileage in the contract because he was told by the sales manager..They know that if I see 1800 mileage on it I will not sign it...I make a review in their Facebook account even in the website owner in till now they keep ignoring it..that's why I don't recommend Chrysler Dodge Ram Arlington .. More

Unfortunately I would not recommend this dealership to anyone. Not professional, tell you one thing and they do not own up to their misinformation. Finance guy was rude, and sales person was not inform anyone. Not professional, tell you one thing and they do not own up to their misinformation. Finance guy was rude, and sales person was not informed when it came to titles. More

Jacksonville Arlington Dodge is unethical, incompetent, and will scam you out of money!!! We've had the same issue twice with the vehicle... The labor time for this repair is 1 hour. Arlington dealership c and will scam you out of money!!! We've had the same issue twice with the vehicle... The labor time for this repair is 1 hour. Arlington dealership charged 4 hours of Labor and other dealerships charged 1 hour of labor. When asked to prove that they spent 4 hours working on the vehicle they were unable to substantiate it. Or it to have taken 4 hours, that means they're in their mechanics are completely incompetent taking four times the standard time required to perform repairs... The fact that they could not substantiate that it took 4 hours to repair and it insisted on billing for four times the time frame it should take only shows that their conduct is a scam and intended to rip off its customers. We are going to be filing complaints with the consumer protection division, better business bureau, and the state attorney general as I guarantee want somebody looks into their business practices these mechanics records will have them charging 16 hours a day of labor but only working less than 8 hours a day in the building. GO ANYWHERE OTHER THAN THIS DEALERSHIP!!! More

This place is super sketchy, bait and switch, waist of time, told me I could afford it without checking finances or credit, astronomically high mark up and fees, I could keep going on and on. Sounds like time, told me I could afford it without checking finances or credit, astronomically high mark up and fees, I could keep going on and on. Sounds like I’m not the only one! More